SUMMARY:

• Around 5 years of experience in the Salesforce.com CRM platform both as Developer and Administrator in Salesforce.com and 5 years of experience in SAP T echnologies.
• Experience in developing S alesforce Lightning Apps, Community, Components.
• Built Java interface using Bulk API for mass data exchange.
• Good Understanding of JavaScript .
• Strong understanding on CPQ, Big Machines, and managed packages like five9 from AppExchange.
• Rolled out two communities in both Lightning Communities and classic versions. Building reusable Lightning components is my speciality.
• Experienced in Force.com Apex Classes, Apex Triggers, Visual force and Force.com API.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Proficiency in Case Management.
• Experience working with Salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML - 5 & Visual Force Templates).
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, design of Visual Force Pages, Snapshots, Dashboards.
• Used Data loader for data management in force.com platform.
• Extensive experience using Salesforce.com's Administration, Creating Roles, Profiles, Page Layouts.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large & small project teams.
• Good familiarity with Service Cloud and Salesforce Communities.
• Adept at determining end user needs, and in translating those needs into powerful, but easy-to-use software solutions.
• Team player, self-starter, ability to multi-task, detail oriented.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Strong work ethic with desire to succeed and make significant contributions to the organization.

TECHNICAL SKILLS:

Salesforce.com: Apex Classes, Apex Triggers, Visual Force Pages, Apex Web ServicesLightning Apps, Dashboards, Reports, Analytic Snapshots, UI, Custom Objects, APEX Data Loader, Force.com Eclipse IDE Plug-in

Tools: Eclipse IDE, Apex data loader

Database: Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003

Web Services: SOAP, WSDL, XML

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

Languages: Apex, Java Script, J2EE, C, SOQL, SOSL

SDLC Methodologies: Waterfall, Iterative, Agile Scrum

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Hubbell, NJ

Responsibilities:

• Responsible for gathering the Requirements and Project Documentation.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Migrated the Salesforce code from one environment to another environment using change sets.
• Closely worked with SalesForce.com consultants to implement the related changes of the project.
• Understanding the requirement and admini stering the changes like page layout modification and permission updates.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented validation rules as per the business requirements for the data correctness in the system.
• Adhered to the project deadlines and proactively participated in the project progress discussions and completed work up to the business satisfaction.
• Worked with SOQL and SOSL queries and used them while developing class files.
• Actively involved in customer support and helped in production support issues.

Environment: Saleforce.com platform, Data Loader, Reports, Custom Objects and Tabs, Security Controls, Sandbox data loading, Windows XP.

Salesforce Consultant

Confidential, Dallas, Texas

Responsibilities:

• Worked with various salesforce.com custom as well as standard objects like Cases, Accounts, Contacts
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
• Interacted with various teams in order to resolve those tickets on time.
• Handled the cases related to workflow rules, validation rules, Formula Fields and various customizations within Salesforce.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Created and managed branding, zoning, customization of Salesforce Communities.
• Worked on Data updates and Loads on need basis using Data Loader.
• Worked on User’s Profiles, Permission Sets, Roles, and Sharing Settings etc.
• Participated in daily stand up meetings to track the different pending activities.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Involved in the design and configuration of the Service Cloud at enterprise level.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Created templates, page layouts, and record types according to the business process requirements.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Provided knowledge transfer along with the team for to the key users and to the support team.

Environment: Saleforce.com platform, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Windows 7

Salesforce Developer/Admin

Confidential, Dallas, Texas

Responsibilities:

• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers
• Managed Data Categories as a part of Salesforce Knowledge Base.
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Managed Cases, Communities as a part of Salesforce Service Cloud.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Force.com Eclipse IDE, Data Loader 14.0, Apex Explorer, Apex, Visual force, SOQL, Windows X

Salesforce Analyst

Confidential, Iowa

Responsibilities:

• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Gathered and documented Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created and deployed several reports using force.com platform.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Implemented the requirements on Sandbox and Force. com IDE plug in during Eclipse and deploying it in production.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configured Chatter Answers for the insider team as a part of Service Cloud.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Used SOQL, SOSL queries for Salesforce database.
• Imported data into custom objects from various sources using Data Loader.
• Worked on role hierarchy & sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for Field Level Security, Record-level Security.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.

Environment: Saleforce.com, Force.com Sites, Eclipse IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, HTML-5, Email Services, Sharing Rules.

Software Developer (Java)

Confidential

Responsibilities:

• Involved in various stages of the SDLC using Waterfall development process.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Developed the view pages using HTML, DHTML, CSS, JavaScript for client side development and validations
• Developed classes to interface with underlying web services layer.
• Designed web services for the above modules.
• Designed and created Java objects, JSP pages, JSF, JavaBeans and Servlets to achieve various business functionalities.
• Involved in designing test plans, test cases and overall Unit testing of the system.
• Performed Integration and System testing.
• Developed the build scripts using Ant.
• Called SQL stored procedures according to the business requirement
• Co-ordination with onsite team for development, testing and production issues.
• Prepared documentation and participated in preparing user’s manual for the application.

Environment: Core Java, JSP, JSF, Servlet, XML, XSLT, HTML, CSS, JavaScript, JUnit, UML, Microsoft Visio, SQL Server, Eclipse, Oracle, Ant

Senior Executive

Confidential

Responsibilities:

• Product Management - Ordering Parts using SAP and keeping the log.
• Skilled in testing of SAP MM module.
• Conducted discussions with stakeholders to discuss requirements and to understand the workflow of the AS-IS system.
• Proficient to analyze workflow to do functional test of TO-BE Solution.
• Created Test Plans and Test Summary reports for the Performance testing.
• Mass creation of Planned order and Production orders
• Execute the various Test Plans for Production Confirmation, Rework and Scrap Booking.
• Defect Management.
• Writing and Preparing Scenario spreadsheets ahead of testing.
• Involved in the performance testing of the system.
• Testing and validating the data flow in SAP MM.

Senior Engineer

Confidential

Responsibilities:

• Used SAP as an end user for Order tracking/creating Purchase Orders and creating MM codes for the new items.
• Log management to keep the track of the items ordered.
• Maintenance & trouble shooting of hydraulic power pack
• Maintenance of pneumatic system.
• Maintenance & trouble shooting of basic electrical related problems
• Preparing machine history register.

Maintenance Engineer

Confidential

Responsibilities:

• Created Test Plans and Test Summary reports for the Performance testing.
• Mass creation of Planned order and Production orders.
• Used SAP MM module for material and product management.
• Execute the various Test Plans for Production Confirmation, Rework and Scrap Booking.
• Defect Tracking and Management.
• Machine/Equipment maintenance Log and Tracking.