SUMMARY:

• A business and technology leader with 18+ years’ experience in hi - tech, health care, utilities, telecommunications, and automotive industries.
• Extensive experience in managing federal programs, global initiatives, process and program management.
• Delivered multi million dollars projects on time and on budget in agile and scrum environments.
• Passionate, value-driven solution delivery manager with experience leading cross-functional teams and striving to plan, build, launch and manage world-class innovations.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Manager

• Leading and managing salesforce projects for Federal agencies. Leading multiple enterprise wide Salesforce solution delivery projects and providing technical guidance to the implementation teams while ensuring that the implementations follow the finest configuration principles. Supported the Sales, Product Management and Client Delivery teams through solution planning, product management and customer support.
• Led CRM (Salesforce) Assessment portion of the overall Organizational assessment at MBDA (Minority Business Development Authority). Empowered agency to be more agile by provided industry standards, benchmarks and best practices. Evaluated Salesforce configuration, process related pain points, knowledge management tools, communication tools and Business Intelligence tools used at MBDA and recommended viable solutions. Interaction directly with Department of commerce clients and all representatives.
• Provided strategic and operational report card that included short term and long-term opportunities for MBDA. Report card indicated that current technology implementation and investment practice is on par relative to other federal agencies that has recently implemented Salesforce.
• Led products delivery team to ensure most viable product is available to potential clients. Ensured timeliness of product releases to meet pre-sales objectives. Case Management, recruiting app for the military, pay.gov, MRMSS and other products were developed using Salesforce lightening components. Conducted several requirements gathering workshops to document requirements. Participated in system requirements gathering sessions. Authored Use Cases, Use Case Models to assist design and development teams. Involved in testing and documenting lessons learned along with operational procedures documents. Developed project plans and identified risks. Performed BAT, UAT, coordinated with IT, monitored timelines, and project plans. Gathered Metrics to support process changes.

Confidential

Principal Consultant

• Led and managed technology and process improvements projects for PG&E gas operations. Worked with IT teams to ensure solution delivery from conceptualization to support. Evaluated multiyear technology roadmap. Suggested technology (Salesforce) & communicated cross functional impacts to the leadership team.
• Led a partner excellence project. Developed SLAs between PG&E and external partners. Identified organizational risks. Supported RFPs, created project charters, project plans and communication plans.
• Spearheaded PHA and Borescope inspection process re-engineering efforts. Developed project plans, risk mitigation plans, performed cost benefit analysis, identified dependencies and provided success metrics.

Confidential

Sr. Program Manager

• As part of the senior leadership team, I am involved in formulating and executing corporate strategic plans and prioritizing areas of focus. Responsible for delivery of Salesforce projects. Drove process and technology improvement opportunities. Served as single point of contact for IT service providers. Managed team of 16 to 20 vendor resources. Ensured full life cycle of the Salesforce.com is implemented successfully.
• Led implementation of a procurement processes using Salesforce Service Cloud. Responsible for delivery of new applications, overseeing the technical staff. Obtained savings of $150K/year through operational efficiencies. Performed financial analysis, developed business cases, project plans, SOW and managed a Scrum team. Worked with cross functional teams such as shared services, HR, compliance, IT & operations. Communicated project status & change management plans to stakeholders.
• Reduced operational expenses by 25% by implementing an equipment maintenance application on Salesforce platform. Evaluated operational procedures, developed project plans, contained scope, developed budgets, performed vendor management and resource planning. Identified data, business process and automated work flows in Salesforce.
• Spearheaded an asset management data integration (BI) project that enhanced data consistency and ownership. Did technology feasibility study, developed project road map and performed cost benefit (NPV) analysis. Helped gather requirements for integration with current systems. Led data governance, data cleansing and integrations among Salesforce, E-builder, One Link, CREM, Archibus, P6, PeopleSoft and custom applications. Developed dashboards for executive leadership teams.

Confidential

Program Manager

• Led and drove strategic programs by executing and evaluating business opportunities through portfolio management and project governance. Developed project ranking and scoring process to balance between competing strategic initiatives and mandated SOX priorities. Responsible and accountable for budget and resource mgmt. Managed teams (8 direct and 14 indirect), coached and mentored team members. Worked in close collaboration with the executives to deliver complex projects that impacted technologies and processes.
• Led a sales strategy joint venture project that offered product bundling options. Realized $11M/year revenue increase through product upsell and operational efficiencies. Achieved through effective project management, project sizing and staffing models. Provided cost benefits analysis (ROI) and project performance measures. Developed business process for case management, case routing, and case escalation and managed the implementation of Salesforce using Service Cloud features.
• Saved $125K/year by managing Cisco Capital's operational efficiencies project portfolio. Achieved savings through effective portfolio management, identified project interdependencies, established data governance and quality assurance. Identified risks and issues that required senior management’s attention.
• Attained $35K/year savings by implementing a billing automation system. Led end-to-end project execution, managed scope, developed project plans and risk mitigation plans, developed KPIs, managed business and IT teams. Provided cost benefits (NPV) analysis. Wrote SLAs. Provided guidance to vendor resources. Negotiated release items, served as a single of point of contact for CISCO IT and Vendors.
• Involved in end to end Brazil captive project execution. Improved profit margins by 20% by implementing a lease administration system. Wrote business case, performed ROI analysis, developed project plans, project scope, estimated budgets, resource planning, and schedules and drove change management.

Confidential

Senior Consultant

• Executed HP acquisition strategy by successfully leading the HR employee talent pool initiative.
• Managed team of 23. Involved in Siebel implementation initiative. Led data migration from multiple legacy systems into new enterprise Siebel application. Managed a complete data migration. Improved system capabilities through configuration. The role included extensive interaction with the development group, SAP, PeopleSoft, and multiple user groups within HR, Marketing, and Sales.
• Identified and analyzed current operational procedures to maximize process optimization and measured business processes improvements that met requirements of multiple stakeholders.

Confidential

Consultant

• Conducted several requirements gathering workshops and documented requirements. Authored Use Cases, Use Case Models to design and development team. Involved in testing and documenting lessons learned along with operational procedures documents.
• Generated 15% cost savings globally by streamlining vendor billing processes. Gathered requirements, developed project plans and identified risks. Performed BAT, UAT, coordinated with IT, monitored timelines, and project plans. Gathered Metrics to support process changes. Participated in system requirements gathering sessions and documented lessons learned.