SUMMARY:

• 3 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, & enhancement of projects, Having Experience of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visual force Pages, Apex Controller Classes.
• Experienced in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Force.com Explorer, and ANT.
• Experienced in generating and analyzing Custom reports and Dashboard for management and various business unit personnel to provide detailed information on key performance indicators.
• Experienced in Lightning Components, and adding the CSS and Design Parameters which improves performance.
• Experience in Sales, Service, Marketing Cloud.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master - detail relationships, validation and formula fields to the custom objects.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visual force Pages, Apex Controller Classes.
• Proficient in Generating Reports, working knowledge in CPQ and salesforce communities, experience in developing lightning components , Dashboards, customized reports and analyzing the data in salesforce Comprehensive experience to integrate 3rd party systems from within Salesforce.
• Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards.
• Developed Lightning apps using Lightning Components and made them compatible with the Salesforce1 mobile app.
• Well versed in the Apex Development Triggers, Apex Classes Force.com API, Standard controllers and Custom controllers and Controller Extensions
• Having a greater knowledge of querying salesforce.com database using SOQL, SOSL queries using force.com explorer data loader, excel connector, workbench.
• Good understanding of salesforce governor limits and can optimize codes to the acknowledge those limits.
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks and actions.
• Hands on experience with Salesforce Administration and Customization, Data Validation, Customer Service, Development.
• Experience in creating parallel and matrix-based workflow approvals.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience .
• Experience in setting up the sharing model including custom Profile creation, assigning the roles to the users and creating the Sharing Rules to share data between different hierarchies.
• Expertise in analyzing business requirements, creating Entity-Relationship diagrams and implementing them to Salesforce standard and custom objects through master-detail relationships and lookup relationships.

TECHNICAL SKILLS:

SFDC Technology: Apex Classes, Controllers & Extensions, Triggers, Visual Force Pages, SOQL, Lightning Visualforce components.

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE(Eclipse), My Eclipse.

Languages: Apex, Java/J2EE, SQL, PL/SQL.

Web Technologies: HTML, JavaScript, AJAX, CSS, XML, WSDL, REST, SOAP, jQuery.

Databases: MS SQL Server, My SQL, Oracle 10g/9i, DB2, MS Access.

Operating System: Windows, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Columbus, Ohio

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Interacted with various business team members to gather and document the requirements.
• Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test.
• Developed several Triggers, Apex classes, and Visualforce pages as part of the Application Development.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created mash-up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the application.
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Created process builder flows , workflow rules , Validation rules , configurations and defined related tasks , time-triggered tasks , email alerts and field updates to implement business logic.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler.
• Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.
• Worked on lightning migration on parameter passing and converted javascript buttons and visual force pages to lightning compatible using lightning-quick actions .
• Migrated the code to the deployment instance after testing using force.com IDE
• Used Salesforce Chatter to provide real-time notifications of changes in Accounts, Leads, and Opportunities to help sales and service teams to be more efficient.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows rules, process builders and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.
• Integrated Salesforce CRM and the Legacy System (Siebel) using Cast Iron Integration Systems.
• Used the Sandbox for testing and migrated the code to the Production instance after testing using Changesets and Eclipse.
• Served as the subject matter specialist on salesforce marketing cloud, providing technical consultation developing clear and concise, process documentation and training materials using Atlassian Confluence.
• Building, development and execution of email marketing programs that uses Marketing Cloud apps such as Email Studio , Content Builder , Journey Builder , Automation studio for a major client in the medical device industry
• Keep abreast of new enhancements to Salesforce Marketing Cloud technology via updates webinar
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in integrations between Salesforce and Salesforce Marketing Cloud using the connectors
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Consistently learns the ins and outs of Salesforce ExactTarget and its capabilities to stay competitive in the email Marketing space, including but not limited to Automation Studio , Journey Builder, AmpScript, SQL, and SaaS.
• Provided training to the internal business users to use the application and develop their own custom Reports.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Sales Cloud and Service Cloud.

Salesforce Administrator

Confidential

Responsibilities:

• Communication through emails, Skype, Net meeting for the client’s requirement and data as it was an offshore project.
• Interacted with ETL developers to migrate the data from Informatic environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Involved in identifying, planning new Salesforce.com features and functions like, new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.
• Created user accounts, managed profiles, security, and workflow rules.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads, and cases.
• Customized dashboards to monitor lead activities based on regional sales, sales geography.
• Developed and configured various Reports for different user profiles based on the need for the organization.

Environment: Hive, Zookeeper, SQL, MySQL, Unix.