SUMMARY:

• Around 6+ years of IT experience and 5+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as a Salesforce Developer and Administrator, and 1 years of experience with java and oracle technologies with experience in Software Development Life Cycle(SDLC)
• Experience in Database and management and SOA design principles using SQL/PL SQL in MYSQL, Oracle and SQL Server to create Data Base Tables, Constraints and stored procedures.
• Experience in working with database such as oracle, MYSQL, and DB2 and have knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Strong Data Base RDBMS development experience in writing queries functions stored procedures triggers and views in Oracle SQL PL/SQL and MS Access.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master - detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards.
• Good understanding of SDLC methodologies like Waterfall and Agile.
• Proficiency in implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.
• Worked on the Force.com workbook and trailhead modules and projects completing the tasks.
• Worked in Agile environment.
• Excellent communication, Technical, Analytical, Problem Solving skills, strict attention to detail and ability to work independently, work within a team environment.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experience in integration of AppExchange applications with Salesforce.
• Comprehensive knowledge of software development life cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experience working on data model and SOQL, SOSL, DML statements, SObjects and Governor Limits.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Implemented various advanced fields like Pick list, Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented chatter to improve internal communication and enhance customer service.

TECHNICAL SKILLS:

Sales force Technologies: Sales force CRM, Sales force SFA, Service cloud, Sales cloud, Apex Language, Apex Triggers,SOQL, SOSL, Visual Force Pages / Components, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce lightning,components, Lightning App Builder.

Salesforce Tools: Eclipse, Force.com Explorer, Workbench, Sandbox and Production, Github

Web Design Tools: Visual Studio, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, SQL Query Analyzer, Tortoise SVN, GITHUB.

Data Base: Oracle 11g, SQL Server Management Studio, SQL Server 2000/2005/2008 and MS Access. SQL Developer, SQL Plus.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer/ Administrator

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Imported data from Oracle into SalesForce using DataLoader as part of Data Migration.
• Migration data from Oracle to salesforce using Cast Iron.
• Employed Data Loader to import data from oracle to salesforce database and complete the configuration in Oracle application to salesforce Platform. Configured and Integrated Sales force with Oracle database.
• Experience in salesforce.com configuration and service cloud, Sales Cloud, Community Cloud and Force.com solutions.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Upgrade from Salesforce Classic to Salesforce Lightning.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, Lightning components, SOQL, SOSL, HTML

Confidential,Milpitas,CA

Salesforce Developer/ Administrator

Responsibilities:

• Develop Visualforce pages, custom components, portal pages with JavaScript for validation.
• Implemented Salesforce Development Cycle covering Sales cloud, Service cloud, communities, call Center Chatter &App-exchange applications.
• Used sales cloud to maintain Leads, contacts, opportunities and worked on Lead conversion.
• Developed many applications on sales cloud, service cloud which includes marketing applications.
• Design and develop apex classes, apex triggers, Custom Controllers, Controller extensions.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader.
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Deploy changes from SFDC sandbox environment to Production environment using Change Sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Apex Classes, Apex Triggers, Visual Force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Permission Sets, Profiles, Leads, Cases, Contacts.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Analyzed the business requirements and mapped to Salesforce.
• Created user Roles and Profiles, security controls and sharing settings.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Created and customized value propositions and a summary of the key items to in order to maximize deployment value using Marketo.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Chatter to enhance user experience.
• Used feed tracking in chatter to provide notifications on an object.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Involved in integrating Sales force CRM with its ERP (Oracle EBS) system.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Followed Agile methodology for the execution of day to day work related activities.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visual force pages and Visual force components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com REST and SOAP web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Sales force developer

• Performed the roles of Salesforce.com Developer/Administrator in the organization.
• Interviewed the end users, obtained requirements thereby design, implemented, unit testing, maintained and troubleshoot the application.
• Created custom objects, tabs, fields, page layouts as per business requirement.
• Worked with fields and page layout customization for the standard objects like Account, Contacts and Leads.
• Developed triggers, Visual force pages / controllers, workflows, validation rules and formulae.
• Involved in developing automated e-mail service.
• Utilized APEX data loader in handling massive amounts of user data.
• Utilized Sales forces’ WSDL to integrate Sales force with applications.
• Developed S-Controls in JavaScript.
• Developed new reports and dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.

Environment: SFDC APEX API, Java script, XMl, SOQL, Force.com, Eclipse IDE,APEX Explorer, Visual force SOQL and Windows XP.

Confidential

JAVA Developer

• Designed and developed the application using agile methodology.
• Implementation of new module development, new change requirement, fixes the code. Defect fixing for defects identified in pre-production environments and production environment.
• Wrote technical design document with class, sequence, and activity diagrams in each use case.
• Created Wiki pages using Confluence Documentation.
• Developed various reusable helper and utility classes which were used across all modules of the application.
• Involved in developing XML compilers using XQuery.
• Developed the Application-using Spring MVC Framework by implementing Controller, Service classes.
• Involved in writing Spring Configuration XML file that contains declarations and other dependent objects declaration.
• Used Hibernate for persistence framework, involved in creating DAOs and used Hibernate for ORM mapping.
• Written Java classes to test UI and Web services through JUnit.
• Performed functional and integration testing, extensively involved in release/deployment related critical activities. Responsible for designing Rich user Interface Applications using JSP, JSP Tag libraries, Spring Tag libraries, JavaScript, CSS, HTML.
• Used SVN for version control. Log4J was used to log both User Interface and Domain Level Messages.
• Used Soap UI for testing the Web Services.
• Use of MAVEN for dependency management and structure of the project.
• Create the deployment document on various environments such as Test, QC, and UAT.
• Involved in system wide enhancements supporting the entire system and fixing reported bugs.
• Explored Spring MVC, Spring IOC, Spring AOP, and Hibernate in creating the POC.
• Done data manipulation on front end using JavaScript and JSON.

Environment: Java, J2EE, JSP, Spring, Hibernate, CSS, JavaScript, Oracle, JBoss, Maven, Eclipse, JUnit, Log4J, AJAX, Web services, JNDI, JMS, HTML, XML, XSD, XML Schema, SVN, Git.