PROFESSIONAL SUMMARY:

• 8 yearsof IT experience in Object oriented environment which includes over 6 years of experience as a Salesforce Developer | Administrator.
• Salesforce Certified Administrator (ADM 201), Salesforce Developer (DEV 401), Salesforce Certified Platform Developer I.
• Experienced with Agile / Scrum, Test Driven, Waterfall Developmentmethodologies. Good experience onSalesforce full cycle project implementations.
• Expertise with Salesforce Out of the Box configuration (OOTB). ManagedSalesforceOrg with very large number of Salesforce users.
• Proficient with Salesforce Data Model , Sharing Model and Security Model. Implemented complex business logic withGovernor Limits and Salesforce best Practices.
• Adept at business documentation. Created user training manuals and conducted user training sessions.
• Conducted Design, Code Reviews, project related presentations and communicated project status and escalated issues to management.
• Demonstrated expertise in Sales cloud, Service cloud, Marketing cloud,Health Cloud,Partner portal and Customer portal.
• Adept documenting BRD, PDD (Project Definition Document), and PPD (Process and Procedure Document)
• Excellent understanding of underlying principles of Cloud Computing and SAAS.
• Excellent knowledge of CRM business processes like Campaign Management, Lead Management, Order Management, Sales Forecasting, Pipeline Management, Account Management and Case Management.
• Used various fields such as Picklists, multi select picklists, Formulas, Lookup and Master Detail relationships
• Expertise in Force.com technology stack: APEX, VisualForce Pages, Lightning, SOQL and SOSL.
• Experience with Object Oriented Languages such as Java, C++.
• Experience with databases such as Oracle, MS SQL Server, Sybase, DB2, MS Access and MySQL.
• Experience with Web technologies like HTML, XML, JavaScript, Ajax, Bootstrap, JQueryand WSDL.
• Developed test cases, test classes and test methods for Unit testing to ensure maximum code coverage.
• Adept at developing customized UI with VisualForce Pages, Tags, Controllers and Controller Extension.
• Extensive administrative experience with creating users, roles, profiles, Page Layouts, permission sets validation rules, Email Services,workflows and approval processes.
• Extensive experience using declarative features like validation rules , workflows , process builder, Approval processes , case Escalation Rules and Visual Workflow.
• Proficient with Asynchronous Apex: Future Methods, Queue able Apex, Apex Scheduler and batch apex .
• Proficient with Synchronous Apex: Anonymous code block, Apex Triggers, and Visualforce classes .
• Strong experience with implementing security and sharing rules with Profile, Object and record level access
• Hands on experience with lightning component development using JavaScript and Aura framework.
• Experience with customization of Salesforce Communities and platformsExactTarget, Apttus CPQ.
• Sound knowledge of business processes across various domains including Supply Chain Management, Sales, Marketing, and Proposal Management.
• Expertise in Data Migration, Continuous Integration (CI)with the help of Metadata API, Jenkins, Ant Scripts and Force.com migration tool.
• Expertise in Data Synchronization, Data Modeling, Data Extraction, Transformation, Data Loading, Scheduling, andMonitoring using ETL tools like Apex Data Loader, Informatica Power center and InformaticaOn Demand.
• Good experience with Inbound and Outbound Integration of salesforce and on premises (legacy) systemsusing REST, SOAP Web Services, and Third party tools such as Informatica, Dell Boomi and Cast Iron.

TECHNICAL SKILLS:

Sales force Technologies: Apex, Triggers, Scheduler, Batch Apex, Apex Class & Apex Web Service, VisualForce, Salesforce Lightning, Sales Cloud, Service Cloud, Custom Controllers, Extensions, Record Types, Chatter, SOQL, OWD (Organization Wide Default), Apex Data Loader, SOSL, Workflow, Outbound Messages, Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Lightning, Salesforce Communities, Dashboards, Security Controls, AppExchange, Sandbox, Salesforce 1.

Salesforce API s: BULK API, REST API, Metadata API, SOAP API

ETL Tools / Integration / Data Migration Tools: Apex Data Loader, Informatica / Force.com Migration Tool.

MS Office / Other Tools: Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook.

Force.com Tools: Workbench, CTI toolkit, Excel Connector, Force.com Eclipse IDE

Programming Languages: JAVA, Dot Net platform, C#, C, C++, VB, APEX and UML.

Web Technologies: JavaScript, Ajax, JQuery, CSS, HTML, Bootstrap.

Service Cloud: Live Agent, CTI, Knowledge, Web to case, Email to case, Escalation Rules.

Databases: Oracle 9i/10g/11i, DB2, MS - Access, Microsoft SQL Server 2008/05/2000, and MySQL.

Version Control / CI: GIT, SVN, CVS, GitHub.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Solutions Consultant/Lead

Responsibilities:

• Worked in all stages of Software Development Life Cycle I.e. Design, Development, Testing and Implementation.
• Developed and providing support the projects.
• Worked as Salesforce administrator and developer for 2142 users.
• Processed large number of records in batches (considering governor limits) with Schedulers and Batch Apex.
• Implementing and testing the new features of salesforce releases.
• Performed JSON serialization and deserialization of Apex Objects using System.JSON class.
• Incorporated web technologies such as JavaScript, HTML, CSS, JQuery, XML and Ajax into VisualForce pages development.
• Developed Visualforce pages for sales reps and service cloud based on the client requirements.
• Developed test cases and test classes in Sandbox to ensure adequate code coverage and quality solution.
• Performed inbound, outbound integration with websites using REST API, SOAP Web services API(WSDL).
• Used AppExchange like DST Sales connect, Rollup helper, Conga Composer, Action plans, Walk me, snapshot Time Zone Checker, Compliance Locker, Box for Salesforce, DreamFactory, check-marx
• Geopointe, Former Positions to download and use Third party aps and managed packages for improving application features.
• Developed apex triggers to perform custom actions and validations before and after the changes to records.
• Created Salesforce Data replication workflow, data migration to SQL database with the help of Informatica.
• Developed Apex Triggers on different objects using handler classes by following the salesforce best practices.
• Performed Data Transformation and Data Cleansing activities with the help of Apex Data Loader and Bulk API.
• Created Salesforce 1 mobile apps with the help of Lightning App Builder and Salesforce Lightning Components.
• Implemented custom settings for custom sets of data and used record types for custom business process.
• Enhanced service cloud support with Email to Case, Call center, Web to Case to enter generated cases to Case Object. Managed case escalations to call center representatives.
• Developed Lightning components and Lightning pages using JavaScript, controllers and Aura UI framework.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Daily Administration of Cases, managed Case object and routing of cases to respective representatives through assignment rules.
• Created flows to collect information from users, execution of logic based on user inputs and to update salesforce records with the help of Visual Workflows.
• Worked on Genesis integration with salesforce for CTI adapter
• Used Custom Controllers, Controller extensions, wrapper classes with apex classes, Visualforce pages to perform operations on Standard and Custom Objects.
• Packaged metadata changes and apex classes and performed data migration with the help of snapshot, Metadata API, Git Hub repositories and Force.com Migration Tool.
• Managed OWD settings, profiles and created various permission sets, sharing rules and roles as per the requirements.
• Used SOSL to construct text based search queries and created SOQL queries to retrieve data from multiple related objects.
• Created Formula Fields, Validation Rules, Workflow, Approval process, Process builder for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Senior Sales force Developer/Admin

Responsibilities:

• Worked as a senior sales force developer in a team of 5, which includes 3 developers 1 technical Architect and an Administrator.
• Administered the client’s admin setup in setting up users with right access and permissions as per the roles.
• Expertise in setting up bulkifiedApexTriggers which can support batch data loading using integration tools.
• Developed an App called Apttus Contract Management, Apttus Approval Management and Install X-Author For Excel for Legal Team
• Established a connection between Tableau and Sales force for the Global Sales Operations Team for Reports and Dashboards.
• Used Google Big Query’s scalable platform for interactive analysis of massive datasets with Tableau brings easy-to-use visual analysis to everyone.
• Built Workflows rules and approvals to fire field updates and email alerts, also made workflows time based triggers.
• Experience on version control with GitHub
• Experience in SDLC that includes a peer review process, branching process with the team.
• Developed and Customized apps like Grid Buddy.
• Installed and developed apps like Echo-Sign, Groove, Drawloop, ChangeGuru and Seal Application.
• Worked on Deal Management, Pricing and Monthly Forecast.
• Developed Informatica flows to import data from flat files to salesforce custom objects and standard objects.
• Developed Custom Visualforce pages with custom controllers as per requirements and deployed to production using eclipse and Changeset.
• Identified controls and UI regions where AJAX controls to be implemented and added the same for a better UI rendering performance.
• Worked in both Waterfall and Agile methodologies as Developer and active team player.
• Expert in Streaming API to make use of dynamically updating a Visualforce page based on any memo on the Database.
• Created reusable code using the Salesforce developer toolkit.
• Proficiency in administrative tasks like creating profiles, roles, users Maintenance, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on WebService API with Bulk Data exports.
• Used a System User which is shared by the external systems to integrate with salesforce using webservices.
• Expertise in the data filtering and data mapping using the Informatica cloud ETL Tool.
• Worked on Informatica Cloud tool in importing data from salesforce to Database servers
• Prepared tests cases for quality assurance and testing application.
• Expertise in Writing Test classes to cover the code coverage of more than 80% for Apex classes and Apex Triggers.
• Deployment using Change Sets, Force.com IDE.
• Created and managed email services to handle inbound emails and to create leads, leads by analyzing the email.
• Created sales dashboards for leadership triangle to make key decisions.
• Customized the reports dynamically from visual force page to run the reports with custom filters.
• Used Data Loader for insert, update, bulk import, and export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files and fixed length files (Data Positioned).
• Created schemas, views, stored procedures, Triggers and functions for data migration.
• Generated validation rules to validate data entered by users in accordance to both general and company specific data norms.
• Made extensive changes to the overall look and feel through Visualforce. Built custom controllers and components to fully leverage the power of force.com.
• Expertise on Apex in creating Classes SOQL,SOSL, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S-Controls Strong hands on writing WSDL, SOAP(web services) that support the SFDC integration.
• Restructured existing page layouts and CSS styling without impacting salesforce default CSS.
• Prepared presentations and Documentations for operational events that effectively communicated the desired information using agile methodologies.
• Creating tools to connect Sales Force CRM, MS SQL DB.
• Identified SFDC usage problems across various modules.
• Built Real-time Dashboard which will have the leads from various channels like (WEBTOLEAD, Custom WebService, Data Import using Informatica cloud).
• Worked in establishing the Communities for the users with limited access to reduce the cost per each salesforce license.
• Handled customer questions, planned and wrote FAQs on Salesforce.com CRM usage for employees.

Environment: Apex, Visualforce, XML, HTML, CSS, JavaScript, SQL Server, Informatica Cloud, ANT, Force.com Explorer, Data Loader, Force.com IDE.

Confidential, Lansing, MI

Senior Sales force Developer/ Admin

Responsibilities:

• Involved in the complete life cycle of the project, from planning and staging to pushing the codes to production.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase.
• Involved in portal set up on various profiles and configured the permissions based on the organizational hierarchy requirements.
• Worked on customer portal development and enhancements based on the business requirements.
• Worked on Salesforce chatter
• Administer the overall configuration, user management, customization, design and layout, data management; App Exchange and functionality of Sales force CRM.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined technical architecture and detailed technical solution design document for the user requirements. Configured business rules and implemented complex business rules in Salesforce for complex workflows.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts, Workflow rules.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflow and approvals.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, ETL Informatica, Sharing Rules, Visual force Pages, Workflows, Email Updates, Web Services API

Confidential, NY

Senior Sales force Developer/ Admin

Responsibilities:

• Involved in the complete life cycle of the project, from planning and staging to pushing the codes to production.
• Administer the overall configuration, user management, customization, design and layout, data management; App Exchange and functionality of Sales force CRM.
• Conducted feasibility, Scoping, Requirement Gathering, gap analysis and provided recommendations to implement Sales.
• Administered complex sales and marketing apps on Salesforce.com platform for 1241 users with different time zone.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Resolved technical and functional issues with the technical administrator.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Created workflow rules for email alerts, field updates, and other tasks.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layouts to manage access to certain fields.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Deployed email-to-case, web-to-case, and web-to-lead functionality.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Created data migration document for import/export of data from Salesforce.com environment.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.
• Configured business rules and implemented complex business rules in Sales force for complex workflows.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Implemented custom Visual force page and controller extension for Contact open activities filter based on activity type Location records.
• Integrated the Web Services for extracting the data from external systems.
• Worked on DocuSign with in partner Portal.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created eclipse packages and written Installation procedure documents to help the deployment engineer to deploy the code to various deployment instances.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, ETL Informatica, Sharing Rules, Visual force Pages, Workflows, Email Updates, Web Services API

Confidential, MD

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Sales force Analyst and developer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com API, and Web Services.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports to dump the data on regular basis for the sales performance and lead generation statistics.
• Extracted the Sales force CRM information using cast-iron to provide integration with the legacy System.
• Participated in the training sessions provided by the Sales force team.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Java Developer

Responsibilities:

• Involved in the database design and analysis of the business requirements. Coding in MVC-Struts design pattern with best java patterns for action classes, form beans, data access and business object classes.
• Developed the application level flow by using Java Servlets, JSP, JavaScript, EJB.
• Developed stateless session beans for business logic implementations.
• Involved in design modeling in rational rose by using the various java Patterns like DAO, Service locator and Value List handler.
• Updated the information into the database with all the options and provided an option to write the information as an XML file that can be stored on the file system.
• Utilized various stored procedures, views, functions and triggers to develop the business modules based on the required functionality.
• Design, Develop and implement customer requirements using J2EE, Java, Java Server Pages (JSP), JavaBeans and XML.
• Involved in coding of Administration module for configuring Auditors.
• Wrote various Queries to augment the application logic.
• Mailing system using Java Mail API to notify the staff when a customer submitted a policy.
• Developed XML Schemas and Dom parser for all the XML documents used for data transfer and also developed XSLT code for them.
• Responsible for enhancements and modifications of the existing application.
• Written code for generating pdf reports using lowagieiText.
• Written build scripts to compile java files and create jar and EJB jar files.
• Tested the application on various levels like Unit, Integration and System testing.
• Responsible for the production support and responsible for handling the production issues, bug fixes and available for on call support during weekends.
• Assisted QA process in test cases preparation, execution and fixing of bugs.

Environment: Java, J2EE, Struts, EJB, JDBC, Java Swing, AWK, JavaScript, DHTML, XML, XSLT, JSP,WSAD, Web Sphere Application Server, Oracle, PL/SQL, Windows and UNIX.