PROFESSIONAL SUMMARY:

• Over 8 years of experience in the IT industry which includes 5+ years of experience as a Salesforce Developer/Administrator/Business Analyst which involved implementation, development, integration with cloud applications and over 3 years of experience in analysis, design, development and testing of software applications using JAVA.
• Extensive experience using Salesforce Automation (SFA), Profiles, Roles, Org - Wide Default, Page Layouts, designing junction objects for relationships(Master-Detail), Custom Formula Fields,Field Dependencies, Sharing rules, Workflows Rules, Approval Process for automated alerts, Field Updates, Process Builders, Reports and Dashboards as per application and client requirements
• Skilled in implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Test Methods and writing SOQL/SOSL queries.
• Worked with Visualforce pages, Java Script, J Query for new user interface development.
• Experience in creating Customer and Partner Communities and customizing user interface to enhance user experience.
• Good knowledge in SDFC implementation and customization and in-depth understanding of SDFC CRM business processes like Campaign Management, Lead Management, Pipeline Management, Account Management and Case Management.
• Working knowledge in Security Controls, Manage Users, Data Management(Data Loader, Import Wizard), Data Migration and managing Sandbox Environments.
• Hands on experience in building ScheduleApex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions and AJAX.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce.com
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies
• Expertise in generating reports, customized reports and analyzing the data in Salesforce.com.
• Good experience in working with Chatter REST API, Chatter in Apex HTML and also with Web services for handling requests and API
• Experienced in Developing Internet/Intranet applications, J2EE technologies- Java, JSP, Servlets, HTML5, XML and JavaScript.
• Knowledgeable in relational databases like Oracle and SQL Server.
• Extensive experience in writing and deploying code through sandbox and maintaining code coverage and test methods. 
• An effective team player, self-motivator, quick learner with strong problem-solving, communication and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies : Apex, Visual Force, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader and Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration : Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Github, Force.com Data Loader, Workbench, Force.com Platform (Sandbox and Production)

Languages: Apex, C, C++, Java, SQL

Operating Systems: Windows 98/NT/XP/Vista/Windows 10 and Unix

Documentation tools: MS Office, Microsoft Visio

Web Technologies: HTML5, CSS3, XML, Java Script

Java Script Libraries: JQuery, angular.js

Database: PL/SQL andMS Access

PROFESSIONAL EXPERIENCE:

Confidential Boston, MA

Sr. Sales force Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and workflows, approval processes, Reports and Dashboards.
• Developed Visual Force Pages to include additional functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used field level security along with page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed user roles and permission levels in Sales Cloud for sales representatives and marketers for two business units
• Designed and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developedtriggers to process incoming service e-mail requests from customers to automatically create new case records.
• Built Batch Apextriggers that update the fields and its related records on operations like update delete and insert.
• Involved in developing HTML5 and JavaScript for client side presentation and, data validation on the client side with in the forms.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed web presentation layer using HTML5 and CSS3 according to internal standards and guidelines.
• Expertise in client side designing and validations using HTML and JavaScript.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Performed detailed analysis of business and technical requirements.
• Used Dupe Blocker, a duplication tool, designed to prevent duplicate records from entering the Salesforce.com Database.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Involved in Data Modeling and Designing to create Custom Objects and customize Standard Objects.
• Provided the training and technical documentation to the internal business users to use the application and develop their own custom reports.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SDFC Service Cloud, Security Controls, Eclipse IDE Plug-in, HTML5, CSS3, Java Script, JQuery, Windows Vista, Dupe Blocker

Confidential, Scottsdale, AZ

Sr. Salesforce Developer

Responsibilities:

• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Provided development, implementation, and updating focusing on Sales cloud .
• Ability to analyze requirements, determine, document and communicate the optimal design/development approach to meet the requirements.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Web application development for backend using Angular JS with cutting edge HTML5 and CSS3 techniques.
• Developed Object Oriented JavaScript code and responsible for client side validations using JQuery.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Implemented Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud   platform.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and configured Email templates which were used by users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce.com by following a user.
• Good Experience in working with Force.com SOAP, Bulk, and REST APIs.

Environment: Apex, Force.com platform, Web Services API, Visual Force Pages, Controllers, CSS3, Encryption Fields, Workflow & Approvals, SDFC Service Cloud, Security Controls, Page Layouts, HTML5, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, JQuery, Angular JS, Windows XP, Oracle 10g,Sql server 2008.

Confidential, Memphis, TN

Salesforce Developer/Admin

Responsibilities:

• Serveas the pointofcontact forall Salesforce.comrelatedissues,updates, enhancementsand questions forthe organization.
• Designed,and deployedtheCustom objects, Customtabs, validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, tosuit to the needs ofthe application.
• Built andmanaged custom reportsforsales managerandexecutives.
• Implemented Pick Lists, Dependent Pick Lists, Look up, Master Detail relationships, Validation Rules and Formula Fields to the custom objects.
• Used field level security along with Page Layouts to manage access to certain fields.
• CreatedFieldmappingdocumentforvarious standard objects likeAccounts, Contacts, Tasks, Sales, Opportunity,and Lead.
• Migrated data from Oracle databaseto Salesforce.comdatabaseusing Data-Loader and completedthe configurations which was in Oracle Application to Salesforce.complatform.
• Developed ApexClasses, ApexTriggers, Components, Visual force Pagesand Controller classesfor various functional needs inthe application.
• Responsible for authoring of website functionality with JavaScript, HTML5, CSS3.
• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Extensive experience in Apex/Visualforce development.
• Worked with Salesforce.comMarketing Cloud to gather customers from social media.
• SetupMarketing Campaigns, CampaignHierarchies, and LeadQueries, Assignmentrules, Web-to-Leadand Auto-Responserules.
• Debug Apexscriptsusing Debug LogsandSystem Log Console to catchExceptions and execute Governors and Limits.
• Developedproduct capabilities usingForce.com, APEX, and Visualforce.
• Deployed Apexusing Force.com IDE, Force.com Migration Tool and Web Services API(XML,WSDL,SOAP,REST)

Confidential, San Jose, CA

Salesforce Administrator and Business Analyst

Responsibilities:

• SFDC requirement elicitation, converting business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers, QA and Deployment teams.
• Configured Salesforce.com to meet business requirements-including fields, page layouts, workflows, approvals and validation rules.
• Implemented the requirements on Salesforce.complatform and Force.com IDE Plug-in using Eclipse.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked in software engineering/delivery environment as part of an agile team that followed modern Dev Ops practices around continuous delivery, testing, and maintenance.
• Worked in Data Migration from Traditional Applications to Sales Force Using DataLoader Utility.
• Responsible for creating efficient design and developing User Interaction screens using HTML, CSS, JavaScript, jQuery.
• Used JavaScript for custom client-side validation.
• Created new Custom Objects, Assigned Fields, Dependent Pick-lists, Record Lists, Custom tabs, Components andCustom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities and Activities.
• Customized Objects for Layouts, Record Types and Validation Rules.
• Involved in Case Management with Workflow & Approval Process.
• Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive datafields.
• Created Queues, Public Groups and Email Templates.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S- Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, HTML, CSS, Java Script, JQuery.

Confidential, MI

Java Developer

Responsibilities:

• Worked with System Analyst and the project team to understand the requirements.
• Converted the Photoshop mockups in to hand-written HTML and CSS pages.
• Developed web pages applying best standards.
• Designed dynamic and multi-browser compatible pages using HTML, DHTML, CSS and JavaScript.
• Responsible for creating the screens with table-less designs meeting W3C standards.
• Applied JQuery scripts for basic animation and end user screen customization purposes.
• Used AJAX and JSON to make asynchronous calls to the project server to fetch data on the fly.
• Designed CSS based page layouts that are cross-browser compatible on all the major browsers like Safari, Chrome, Firefox and IE.
• Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript validation controls.
• Responsible for fixing all bugs encountered and communicating back over to the QA team.

Environment: HTML, JavaScript, CSS, Eclipse IDE, MS Office, Adobe Photoshop, Oracle, SVN, AJAX.