SUMMARY:

• 10+ years of work experience as Senior Developer roles in architecting, design, development of Enterprise Applications using Salesforce Cloud Technologies including Apex, Visualforce, Java Script, JQuery Mule soft, Web methods, ETL and Legacy Technologies.
• Corporate and Freelance trainer in Salesforce.
• Close to 8 years in Salesforce and implemented 6 complete life cycle implementations along with 35 release, more than a 65 CR deployments, more than 200 Production defect fixes and performed POCs for almost all customization and integration requirements during Technical/Functional Pre - Sales meetups and Architectural decisions.
• 3 plus years of experience as an Architect, performing POT (Proof of Concepts/Technology) for first timer like AWS IOT - Dash Button with salesforce using AWS Lambda Function, JWT Barrier Authentication, Mobile Integration and Secure Payment processing.
• 3 years of experience in support projects as delivery lead. ITIL certified from Syntel. Played the role of delivery lead in ITSM.
• Well verse in handling ITSM and ITIL tools like Remedy, HPQC, ALM, Change Sets, Auto Rabbit, etc.
• Handled projects in both waterfall and agile. Internal Scrum certified from Syntel Inc.
• 2 plus years of experience as a SCRUM master handling end to end on 3 projects.
• Handled teams through all SDLC cycles. Starting from sandbox creation to User acceptance testing and deployment cycles.
• Worked in Salesforce integration applications like Pardot, Twilio, HeyWire, Google Analytics, Ensighten, Birch Street, Mule Soft, Web Methods, Knowledge Base, Pay metrics, SAP, etc.
• Trained and executed 3 releases in Could Craze, the only proven e-Commerce solution on Salesforce.
• Worked in complex integration using SAP, Web Methods, Mule Soft, Legacy systems, BASIS, Pay metrics, Cloud Craze e-commerce, ASCORE, Apigee.
• Strong experience in Salesforce Development using Apex, Visual Force, Visual Force Components, Triggers, java script, handlebar.js, jQuery, CSS and bootstrap.
• Strong Hands on experience in integrations using Web Services both SOAP and REST APIs.
• Strong hands on Security Models of one and two way SSL, SSO, JWT barrier authentication, Basic Auth, oAuth 2.0. Connectivity via Front door.js
• Strong Hands on experience in writing apex Controller classes, batch processes, schedulable classes, triggers, test classes etc
• Strong hands on experience with Omni Channel, Live Agent, security modeling, community and community plus.
• Experience in developing custom UI using Visualforce. Developed Visual Force Pages, Visualforce Components along with Controllers. Extending functionality to java script, jQuery, handlerbar.js.
• Strong Hands on experience with Salesforce Security features Profile, Permission Sets, rules and Groups, OWD, Role Hierarchy, Sharing Rules etc
• Created and managed Custom Objects, Page Layouts, Validation Rules, and Workflow Automation etc.
• Involved in Code Deployments using ANT based Auto Rabbit, SaaS Tool Kit, Change sets from Sandbox to production
• Experience in Data Loading using Data Loader, data loader io and other app exchange data migration tools.
• Provided in house and external training to basic and intermediate level function and technical salesforce leads.
• Managed Sandboxes for development, testing and training purposes.
• Hands on and managed salesforce release management activities, including but not limited to, release planning, SVN management, Code migration, cut over plan, TCO and BCO planning, customer roll offs.
• Worked as a functional architect in converting business specs to Function Designs, after performing multiple POCs.
• Excellent knowledge of Software Development Life Cycle (SDLC) while supporting the technical analysis of the Requirements, Designing, Developing, Testing, and Implementing and in Maintenance.
• Experienced in Leading Onsite and off-shore model projects as an Onsite Coordinator.
• Experienced in converting Legacy programs from VSAM, DB2 to salesforce to create real-time environment
• Experienced in writing specifications (BSD, TDD), Used Cases and also in preparing test plans, test cases for Unit, SIT and UAT.
• Experienced in DB2 database design, data analysis, data modeling, testing and implementation of DB2 objects & applications.
• Experienced in Claims processing, Provider, and Member and in other supporting healthcare subsystems.
• Experienced in extracting Legacy Data from Legacy systems to Salesforce.
• Experienced in Leading and training the team, client end-user interaction, tech support and in Production support.
• Ability to develop Dynamic web applications using HTML, Web Services/SOAP, and Java to interact web users with the Legacy systems backend.
• Experience in developing Java Based Business components based on the business requirements.

PROFESSIONAL EXPERIENCE:

Lead Salesforce developer/Admin

Confidential, Westerville, OH

Responsibilities:

• CPQ application considered for a solution, which sits under an automated implementation.
• Worked as an Admin as well when needed identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Focal areas will include, but are not limited to, Apttus CPQ as primary CRM/CPQ application for product configuration, program pricing and quote automation.
• Understanding requirements and involved in designing object structure.
• Designing apex pages and providing feasible solution for performance improvement
• Implemented sales cloud console for sales.
• Implemented Salesforce Sales Cloud, Service Cloud, and Pardot Marketing Automation on time and on budget.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Project, Quote (CPQ) systems.
• Responsible for Data Migration and Data Management activities.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object oriented enterprise application.
• Worked with Marketing, Sales and Legal teams to continually improve use of CPQ tool and Salesforce.com.
• Worked on Apttus CPQ (Configure Price Quote) tool.
• Created scheduled apex that ran every day to process data from Salesforce and SQL tables.
• Developed a dynamic scripting component on lightning Design System.
• Participate in daily SCRUM meeting and engage with development teams to communicate requirements, coordinate plans and progress, and assist in developing prototypes to validate user requirements, using SCRUM and Agile methodology, to define product backlog and sprint backlog.
• Involved in use case creation for product creation, Agreement, Renewals and Approvals for CPQ implementation
• Developed an App called Apttus Contract Management, Apttus Approval Management and Install X-Author for Excel for Legal Team
• Apttus implementation with complex functionalities for business logic. User Management, CPQ, Marketing Content Management.
• Worked with Managed packages from APTTUS CPQ and involved in integrating APTTUS business logic with current system.
• Generated the quotation word document from the Salesforce.com by using the feature of Apttus CPQ.
• Worked with Apttus to Create tools for the support and implementation of business logic.
• Gather product launch specifications from key stakeholders to load products, product features, product options, price books, and price book entries to SteelBrick CPQ and configure required price rules, product rules, product constraints, and all other configuration
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Developed and maintained SFDC analytical reports for management review and planning for accurate forecasting purposes.

Salesforce Technical Consultant

Confidential

Responsibilities:

• Worked with the Business group for requirement gathering throughout the planning and implementation.
• Worked with groups, Participated in Requirement Gathering Sessions to define their needs and developed a specification document and low level design document of the project.
• Involved in Salesforce.com configuration/customization.
• Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart.
• Involved in Option, Attributes, Constraint rules configuration.
• Worked on Pricelist, Complex products (bundles), Standalone products, Category setup.
• Worked on pricing setup of products by using Price matrices, Price rulesets and Price dimensions.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Contract management administration (CLM)- Complete life cycle(Contract request & Drafting, Contract Negotiation, Agreement Finalization)
• Proposal and Agreement template creation using Apttus X-Author according to the business needs.
• Quote/Proposal and Agreement document generation using Apttus.
• CLM customization by using triggers, controllers.
• Created new Visual Force Pages, Apex Triggers, Apex Classes, Batch Classes and Schedule Classes.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Developed SOAP based integration from Salesforce to a third party pricing tool.
• Developed integration functionality by using Soap and Rest API.
• Created Test Classes And Performed UAT Testing.
• Provided training to department employees on the use of New Functionality.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Sharing Rules to provide access for limited users.
• Created Approval Processes and Email Templates, Letterheads in HTML and Visual Force.
• Created Data Validation rules and Formulas as per business requirement
• Created Process Builder and Visual Flows to implement business requirements.

Environment: SaleForce.com, Visual Force Pages, Controllers, Apex Language, Data Loader, Java Script, Eclipse IDE, XML.

Salesforce Developer/Administrator

Confidential, Minneapolis, MN

Responsibilities:

• Worked closely with CRM team and business analysts and performed detailed analysis of business and technical requirements and developed the solution by customizing various standard objects of Salesforce.com.
• Created Salesforce custom objects, custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects and defined Salesforce data model.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used Data Loader for insert, update and bulk import & export of data from Salesforce.com bjects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implementation of Salesforce change management process to version control changes and migrate across sandboxes using SVN and Force.com IDE.

Salesforce Developer

Confidential, OH

Responsibilities:

• Responsible for performing detailed analysis of client business and technical requirements.
• Created users, profiles, roles, public groups to provide access and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed Workflow and Approval Rules, Validation Rules and custom formulas.
• Created task related apex classes, Test methods & Visual Force pages
• Responsible for design in Salesforce modules internally and also with out of box functionality.
• Responsible for Functional and Technical design document for various modules in Salesforce application.
• Configured complex work flows and Approval processes to meet business requirements.
• Responsible for creating controllers or extensions to controllers using Apex code.
• Responsible for supporting and implementing of the Metadata API to develop, migrate, and deploy Visualforce pages and applications.
• Responsible for creating standard components and custom components to creating visual force page.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Responsible scheduled backup using Data Export service.
• Extensively used Data Loader, Data Import and Export services for data migration.
• Followed the Agile agenda to complete project by maintaining the task schedule.
• Designed and developed all required Data providers which are being used by Flex General UI controls.
• Extensive use of Reports and Dashboards customization.
• Responsible for quality assurance of all web design projects, including web usability, accessibility, testing and debugging.
• Extensive use of tools like Dev Console, Apex explorer, PVCS source repository tools.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Designed company letterheads using Communication templates.
• Involved in client interaction for discussing the workflow and customization of page layouts.
• Participated in the discussions to define functional and user interface interaction in scrum meetings.
• Extensively used Data Loader, Data Import and Export services for data migration.
• Developed Reports and Dashboards for weekly/monthly reviews.
• Worked on creating and maintaining various support cases and business processes on SFDC Chatter
• Actively participated and provided feedback in a constructive and insightful manner during daily Stand up meetings and weekly iterative review meetings to track the progress for each iterative cycle and figure out the issues.

Salesforce Admin

Confidential

Responsibilities:

• Designed and developed configurations, permissions and layouts for Salesforce.com system architecture.
• Design and maintain custom Validation & Workflow rules, formula fields, data dependencies, page layouts, alerts & notifications, email templates, triggers, reports, views and dashboards.
• Maintained data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports etc.
• Supported security role maintenance including role hierarchy, security profiles and access rights.
• Created and managed complex workflow rules, data validation and system triggers.
• Utilized full Systems development life cycle methodologies and best practices during design, development, testing and development phases.
• Created the Validation Rules, Approval Process, Workflows for automated lead routing and lead escalation.
• Performed thorough data assessment, cleansing and exceptions handling to ensure high data consistency
• Perform mass data imports/exports around companies Salesforce and ERP applications.
• Provided criteria-based data from Salesforce database for marketing companies and lead generation.
• Built and maintained scheduled Batch Apex jobs using cross functional custom objects.

Environment: Saleforce.com Enterprise Edition, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Sandbox, Workflows, SOAP API, REST API.