SUMMARY:

• Over 7+ years of IT experience including 5 years of experience in Confidential .
• Experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.
• Experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal and Service and Support modules on force.com platform.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience on various Confidential configurations/customizations as listed but not limited to: Standard and Custom Objects, Fields, Tabs, Record Types, Page layouts, workflows, approval processes, email alerts, validation rules, sharing & security rules, custom settings, permission sets, pick list values, Field level Security, Record level Security, Profiles and Roles, Contacts, managing users, licenses, login and password regulations, Fiscal years.
• Experience creating workflows and Process Builders.
• Experience working with APEX classes, triggers and Visual force Pages.
• Hands on working experience on designing apps, integration in Salesforce Lightning design system.
• Understanding of governor limits and performed configurations in accordance with the limits.
• Experience in managing the change management requests and accordingly modify the configurations and as per the new business requirements.
• Experience in scheduling and un scheduling of apex batch jobs in Sales force and monitoring various apex jobs and bulk data load jobs on a daily/weekly basis
• Good understanding of SOAP and REST APIs and documenting the design for the integrations.
• Experience working in Developer, Developer Pro, Full and Production environments and in creating, moving, validating and deploying Change Sets from one environment to the other
• Experience in migrating Portals to Communities.
• Experience writing SOQL Queries in Developer Console to retrieve data in Confidential .
• Experience on Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader.
• Worked extensively in troubleshooting integration issues between Sales force and other systems.
• Developed, launched and managed in - depth dashboards and reports for all team functions on both management and individual levels.
• Created training materials based on business requirements and conducted training on Sales force to sales and marketing teams.
• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and performed Manual/Automation Testing of Sales force Applications.
• Experience querying/modifying data in the database tables in the MS SQL server and a basic understanding of Stored Procedures and Views.
• Extensively worked with JIRA and Pivotal Tracker.
• Experience and understanding of Object Oriented Design (OOD), UML, MVC and multi-tier architectures.
• Proficiency with Microsoft Word, Excel, Visio, PowerPoint and Outlook.
• Strong working experience in Agile Environment with daily Scrums.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Lightning, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

Languages: JDK 6, J2EE, SQL, JQuery, JavaScripts, EJB, JSP, Servlet, JDBC, Apex, JAVA, SQL, SOQL, SOSL

Database: Oracle 9i/10g/11g, MS SQL Server 2008/2010, MySQL

Web: HTML, XML, CSS, JDBC, Java script, JSP and SOAP/REST

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE, Heroku.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

WORK EXPERIENCE:

Confidential, Palo Alto, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Confidential Developer and Administrator in the organization.
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Used VisualForce framework to integrate the application with web services. Created VisualForce pages and embedded it into the application.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Confidential standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, Delete and bulk import or export of data from Confidential SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Developed templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Sandbox, VisualForce development, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential, Virginia Beach, VA

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Confidential using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various SFDC standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked on solution development on Service cloud.
• Developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.
• Experience in doing the Fit-Gap analysis between Requirements and SFDC Application
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, emails, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Well versed with understanding Governor Limits of Confidential .
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created Labels to set the predefined values for the client side pagination process.
• Used Custom Setting to with custom sets of data and referenced them in the code
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Applications, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Designed Data base structure and Data base in Oracle server using Spring JDBC API template.
• Developed Application using spring web MVC framework.
• Created application structure and Environment setup.
• Implemented Online Email Marketing access interface.
• Implemented Historical search capability to find users based on criteria.
• Implemented and defined different strategy interfaces using spring MVC.
• Consumed and leveraged SOAP over HTTP (XML Schema XSD) and Restful web services in Services layer.
• Implemented factory and Singleton Patterns.
• Created View controllers and defined them in Dispatcher Servlet.
• Implemented view Resolver's and Form valuators using spring MVC.
• Responsible for Handler configuration and handler mappings.
• Developing and configuring views and controllers.
• JSTL, JSP headers configuration and spring binding with command mapping elements.
• Involved in writing Hibernate Mapping files using Hibernate framework.
• Unit test and writing Test scripts using Junit Framework.

Environment: Java 6, J2EE, JSP, Hibernate, Spring, Spring MVC, JUnit, Log4j 1.2, Ant, Maven 2.2.1 Oracle10g, SOAP, Angular Js, Bootstrap, Restful, XML, XSLT, HTML, CSS, SAX, DOM, SVN, SQL, Java script, Ajax, UML, Eclipse, Apache Tomcat, Unix