SUMMARY:

• 8+ Years of professional experience in Application Software Designing, Development, Testing and Implementation.
• Around 5 Years of experience with Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Developed Custom Objects, Custom Controllers, Administration, Configuration, Customization, Implementation, Data Migration and Support of Salesforce CRM.
• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Developed Validation Rules, Workflows and Approval Processes for Automated Alerts, New Tasks, Field updates, and Email Generation according to application requirements.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production .
• Having good experience with user Roles, Role Hierarchies, Profiles, Permission sets and sharing settings to ensure that the protected data is available only to the authorized users.
• Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions .
• Expertise in Customization, Configuring, Deploying and integrating Salesforce.com CRM solutions.
• Having good experience in Salesforce Automation (SFA) and Customer Portal Relationship.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Experienced in working with Service max application developed on the Force.com.
• Experience which includes the Lightning Component Framework and also involved in building Lightning component using the aura framework.
• Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, and Force.com migration Tool.
• Experienced in working with Conga composer and creating custom email/mail merge templates.
• Experienced in developing Visualforce Pages, Visualforce Custom Components, Custom Controllers, and Controller Extensions.
• Experienced in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers.
• Experienced with Apex Test Classes for SFDC Testing.
• Experienced in consuming AppExchange applications like Apttus, X-Author, I contact, Vertical Response and Conga Mail Merge, Geopointe, Fieldtrip and Service max into Salesforce.com.
• Expertise in SDLC like Requirements Analysis, Design, Implementation, Testing and Maintenance using Object Oriented Programming (OOP).
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries, Force.com Explorer.
• Added Formula Fields and Validations to new and existing objects and added Custom Functionality Using Custom Controllers.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows and Validation rules, Reports, Dashboards, Tasks and actions.
• Strong experience with Salesforce.com CRM full implementation, Migration of Sales, Marketing, Service clouds, Jenkins, Communities and Force.com platform.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing.

Salesforce API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader, Zuora.

Salesforce Integration Tools: Data Loader.

Languages: C, C++, Java, .NET, SQL, Apex

Database: MS Access, Oracle 9, SQL Server 2005/2008, MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux, Unix

Java Technologies: Java, Servlets, JSP, JavaScript

Web Technologies: Web Services, XML, HTML, Adobe Photoshop, Flash, Dreamweaver

Others: MS OFFICE SUITE, MS VISIO, MS PROJECT

CRM Tools: Salesforce.com

PROFESSIONAL EXPERIENCE:

Confidential, Trenton, NJ

Salesforce Admin / Developer

Responsibilities:

• Used Apex classes and Visual force pages to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased inventory.
• Designed and coded application components in an agile environment utilizing a test driven development approach.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Has experience in designing, developing and testing Veeva and salesforce implementations.
• Expertise in using Jenkins for Adding scripts, building the Suites and analyzing the results.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Exposure to Apptus and SteelBrick, developed POC's in Apptus CPQ and SteelBrick CPQ.
• Having good Experience in Customization, Configuration with Salesforce.com
• Creating Accounts, Contacts, Leads, Opportunities in Salesforce CRM application.
• I have used Version controls like Git-Hub, Maven for my project.
• Working on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Steel Brick helps better sales productivity and better customer experience.
• Experienced in working with Service max application developed on the Force.com.
• Designing and developing dynamic web pages using HTML5, CSS3 and JavaScript.
• Experience using Exact Target API by using SOAP API Client.
• Used Apptus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Steel Brick CPQ eliminates these problems and increases efficiency.
• Created Server APEX Controller for Salesforce Lightning experience and Added Lightning Component to Lighting Pages and Record Pages.
• Used Web Services like REST and SOAP for transmission of large blocks of XML data over HTTP.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Played a key role in systems rollouts including: Salesforce.com and Apptus.
• Involved in Mass imports and exports of data.
• Worked with Methods to insert and update records without redirecting users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Environment: Saleforce.com platform, CRM, Apex Classes, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Veeva, Fuse, Email Services, Web services, Visual Force, SOQL, SOSL, Data Loader, Apptus, CPQ, CLM, Security Controls, Jenkins, HTML, XML, CSS, Java Script, Service Max, JQuery, Spring, Sandbox, GitHub, Eclipse IDE Plug-in, Customization, GitHub, Dashboards, Analytical Snapshot and Data Migration.

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and workflows, approval processes, Reports and Dashboards.
• Created business rules to ensure the data integrity of the alignment data.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Experience in configuring price quote(CPQ) with Apptus
• Experienced in lighting Implementing SOAP web services to get the content and display in UI
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Added SSL and Web Service Security to all Fuse Modules .
• Designed various types Email templates for auto response to customers.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Implementing mobile features for Unreal Engine and contributing to the GitHub repository.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other Salesforce instance.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Experience with Salesforce.com Sales, Service Cloud, Communities and Force.com Platform.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Build Dynamic Middleware Fuse OSGI bundles for sending loco Message to those subscribed customers for different service Messages.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Head’s an overview of monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Jenkins, Triggers, Apptus, CPQ, Workflow & Approvals, Fuse, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, GitHub, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Lightning, Toad for Data Analysis.

Salesforce Dev / Admin.

Responsibilities:

• Interacted with Product, Sales and Order processing teams for gathering the requirements.
• Created the data structure and planned the security for various profiles.
• Implemented multiple discounts and finance charge calculations on the Opportunity.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
• Created business rules to ensure the data integrity and built the approval processes.
• Created triggers and classes to automate the Opportunity and Quote integration process.
• Created Visual Force Pages to override the standard functionality of Edit and Delete buttons.
• Customized profiles and implemented Object and field level security to hide / restrict data access.
• Enabled territories for better forecasting. Provided technical assistance and guided the developers in the team.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed multiple Custom Objects to the needs of the project.
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.
• Built the deployment planning document and did the production migration.
• Created a custom order object to the extensive order processing needs of the business.
• Integrated the Salesforce Order with NetSuite Order.
• Built the Quote templates.
• Helped the Product managers to define the products and cleaning up the data.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Web Services.

Salesforce Dev / Admin

Responsibilities:

• Created different templates with X-Author as per the client needs using clauses and merge fields.
• Worked on writing the Business Requirement Document, FRD, TDD, Integration mapping layout and helping with the UAT test scripts.
• Worked on the Design and Workflow Diagrams.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Service Cloud, Marketing Cloud and Salesforce Chatter.
• Programming with Apex Classes, Apex Triggers, Standard Controllers, Custom Controllers, Controller Extensions and Test Classes. Assisting in UAT and BAT.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Handles all the SFDC related cases/tickets raised by users in production environment.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Worked on different design patterns.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents
• Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
• Actively participated in weekly and monthly status& business user meetings.
• Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
• Creating programs to use JMS and message queuing to process requests.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: s: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.

Java Developer

Responsibilities:

• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developed the application as per the requirements and business rules.
• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Responsible for developing the Registration modules of the wholesale application.
• Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
• Involved in writing Managed Beans/Controller logic for assigned modules.
• Responsible for developing the functionalities as per use case documents.
• Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
• Implemented Java documentation for complete application
• Deployed the application on Tomcat server at client locations.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used JavaScript front end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.