SUMMARY:

• Overall 7 years of experience in IT which has 4+ years of work experience in analysis, Design, Development, configuration, Testing, Deployment, support and Administration of salesforce.com/SAAS Application implementation, and Almost 2 years in the development of Web Applications using JAVA J2EE.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners. 
•  Implemented Configuration, Customization and Development with Salesforce.com on Service and Sales Cloud.
• Experience in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM websphere.  
• Hands on Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use. 
• Involved in using Lightening, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Strong experience in Software Development Life Cycle (SDLC), agile development environment, sprint planning and Software Testing Methodology.
• Good knowledge in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Hands on experience on Force.com developing Apex classes, Triggers, Apex test classes, SOQL & SOSL queries for the development of back - end business logic.
• Excellent knowledge of Object Oriented Concepts like JAVA and JDBC technologies to design, implement, test applications on the server-side, and Unified Modeling Language (UML) to design Use cases for all specifies modules of business applications.
• Hands on experience in various Web Technologies like HTML, XML, CSS, JSP, JavaScript to design the User interface and Apex Web services technologies like WSDL and SOAP.
• Effective employment of Apex Data Loader or Import Wizard based on the requirement and Data Manipulation Language for Data migration and management in bulk.
• Work experience on sandbox development and testing environments to implement test scenarios like Unit test, Integration test, User acceptance test, staging and final deployment to production organization.
• Extensive understanding of the Force.com AppExchange directory, to easily execute and automate marketing campaigns from within Sales force CRM and data security features with secure hardware tokens to create a failsafe login authentication process.
• Proficient in designing of Validation Rules, Workflow rules, sharing rules, Approval Processes, Reports, Snapshots, Dashboards for automated alerts, field updates, and Email generation according to application requirements.
• Good communication skills and Excellent at solving complex problems under strict deadlines, setting expectations on project progress at the client end.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visualf orce Pages/Components,  Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Salesforce Tools : Force.com plug-in,Data Loader Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages & Technologies : Apex, C,C++, Java, SQL, Java Script, HTML, XML, CSS, AJAX, Apache

Operating Systems : Windows 7/8/ XP Pro / Vista, Windows Server 2000 / 2003

Databases : SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Salesforce Developer

Responsibilities:

• Actively participated in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of Force.com sites and other enterprise applications.
• Strong development experience with Apex Language by implementing Apex Classes, Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Designed, Developed and Published a certified saleforce app (FieldAware SF Connector) 
• Administrated and monitored the organization's Salesforce CRM application (1 Production instance, 3 full Sand Boxes, 12 developer Sandbox) and developed plan and governance for environment management.
• Lead the teams on various initiatives for data migration from legacy systems to Salesforce for approx. 40+ objects.
• Processed Service contracts by using Contract Lifecycle Management (CLM) and Customer Relationship Management (CRM) to create an Excel spreadsheet, uploading the spreadsheet to CRM, and create the service billing plan.
• Upgraded to Lightening and arranged the User training for the same. 
• Used REST API from JavaScript that serves from a domain outside Force.com to integrate Visualforce pages. 
• Validate Salesforce.com - sales, service and community including salesforce1.
• Developed a proof of Concept on Lightening for insurance Quote and Buy application.
• Implemented Standard Controllers by creating Force.com sites for form processing, record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, place command buttons and create custom messages.
• Used JavaScript, CSS for performing validation and assigning style sheet to the visual force page respectively and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Worked in the enhancement of file Intake process which includes several batch processes to parse files, create discrepancies, create cases and the timely cleanup of database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Involved Performing administrative tasks such as customizing Formula fields for calculation, validation rules, creating custom reports and dashboards to track the usage for productivity and performance, managing CRM content.
• Expert in designing and implementing sharing and security models at object, field, record level for various users at various levels of organization.
• Creating workflow rules and defining related tasks, time triggered tasks, email alerts, business logic.
• Creating email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Partner Community Portal.

Confidential, Newark, DE    

Salesforce Developer

Responsibilities:

• Involved in designing of complex solution, defining development strategies with off shore development team and provide technical expertise and best practices for SFDC development.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in requirement gathering and converted the functional requirements into technical design in implementation of Salesforce.com.
• Involved in using Lightening, Process Builder and Workflows. 
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners. 
• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria is met to suit the needs of the application.
• Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events and functional needs in the application.
• In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.
• Developed JavaScript functions to make Apex calls to Force.com analytics visualization API to render the graphs.
• Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.
• Visualforce pages like Home Page, Disclaimer page, Solution pages and Form fill-up pages are created implementing various validation rules using JavaScript validate functions.
• Created test scenarios on Sandbox environment for more complex business logic and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used JavaScript to design user interfaces and deploying Web Service Definition Language (WSDL).
• Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Integrated the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Involved in post-implementation support to assist end users with maintaining profiles and privileges with the help of salesforce.com support.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes.

Confidential, Raleigh, NC

Salesforce Developer/Administrator  

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the insurer requirements and forecasting Content Management and Account Management.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Collaborating with the sales and the support team in driving the CRM process improvement. 
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, Creating Validation rules, security controls, data management.
• Maintaining documentation relating to Migration Plans, standard operating procedures and web statistics in relation to the business requirements. 
• Developed various Visual Force Email Templates and also handled Email operations through VF page controllers.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Converted various previously written S-Controls into Visual Force Pages and Controllers by enhancing with increased capabilities.
• Code Migrations between Sandbox & Production Orgs using Change sets, Eclipse and Force.com ANT.
• Used the sandbox to attain the Test-Driven Development experience by using various Salesforce.com tools and migrated the code to the deployment instance after testing.

Environment: APEX, Force.com IDE, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force.

Confidential, Tampa, FL

Salesforce Developer and Administrator                     

Responsibilities:

• Gathering the detailed analysis of business and technical requirements and design the solution by writing the functional specification document based on the business requirement and users.
• Used JavaScript REST Tool kit to build web pages to leverage Force.com REST API.
• Involved in Salesforce application setup activities and worked on various Salesforce Standard objects such as Accounts, Contracts, Leads, Campaigns, Reports and Opportunities.
• Implemented Custom Objects, Page layouts, Custom tabs, validation rules, workflow rules and Components to suit the functional needs of the organization.
• RemoteTK Visualforce custom component is deployed using JavaScript using Visual force pages.
• Organized Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead, Web-to-case and Auto-Response rules.
• Responsible for creation of users, roles, profiles, field level securities, defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed the activities like insert, update and delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Developed custom user interface using Visualforce pages.
• For Data Manipulation needs of the application, used platform database tools like SOQL and SOSL.
• Created reports and dashboards for different objects based on the user requirements.

Environment: APEX, JavaScript, Force.com IDE, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force.

Confidential, Tampa, FL    

Java Developer

Responsibilities:

• Involved in preparing requirement, high level and low level design documents.
• Interacted with Portfolio Architect and Business Analyst for requirements gathering, Business analysis, and for other system dependencies.
• Used JavaScript and JQuery to perform client side validations 
• Expertise in designing and developing enterprise and web applications using Java and J2EE technologies like Core Java, JDBC, Servlets, HTML and CSS, XML, JavaScript.
• Designed and validated the business rules for Banking, Credit Card, and Corporate Card.
• Designed the Application based on J2EE Architecture for server side and designed the front-end.
• Designed the front end using JSP and HTML, and process flow between front-end and server side components.
• Used Java Script for the Web page validation for server side validation of the data
• Developed a rich and interactive graphical user interface by extensive usage of Web Forms.
• Designed Use Cases for all specified modules in UML.
• Responsible for implementation and integration testing of the system.

 Environment: Java, JSP, Servlets, HTML, JDBC, JDK, Tomcat, Windows XP.