PROFESSIONAL SUMMARY:

• Around 8 years of experience with over 5 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications, 3 years of experience in Implementing applications as Java Developer.
• Successful Implementation of Integration Projects in areas like Manufacturing, Infrastructure, Biotechnology.
• Experience with Salesforce platform implementing Full project lifecycles.
• Experience working on ServiceCloud, MarketingCloud, SalesCloud, Salesforce Console and Communities.
• Experience with Confidential administrative activities: Creating Profiles, Roles, Users, Permission Sets, Record Types, Page Layouts, assignment rules, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Responsible for Co-ordinating with Client and Offshore teams.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Created new Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, Web Services to achieve complex business process.
• Experience in data migration using Salesforce Data Loader and import wizard.
• Used SOSL and SOQL in Apex programs.
• Experience in designing of Reports and Dashboards as per business needs and awareness on governor limits for a multi-tenant environment.
• Developed Visualforce pages using responsive design techniques to provide device optimized layouts.
• Experience with Salesforce AppExchange, configured user security permissions in compliance with organizational needs.
• Experience in writing Apex Test classes to achieve minimum of 75% code coverage before deploying code to production.
• Created Visual force pages with fields, buttons and using various components to invoke methods using controllers and embedded JavaScript and HTML as needed.
• Performed Integration of SFDC with external Web Service SOAP API’s and REST API's.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class& Visual force (Page, Component & Controllers).
• Worked in all SDLC phases that included Requirement gathering, Analysis, Designing, Development and Testing.
• Good understanding of CRM business process, excellent communication and problem solving skills.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: Triggers, Record Types, Reports& Dashboards, Roles and Profiles, Security, SOQL, SOSL, Visual Force Pages, Apex Classes, Apex Trigger, Custom Objects, Workflows & Approval Processes, Assignment Rules.

Confidential Tools: Confidential Eclipse IDE, Apex Data Loader, Confidential Apex Explorer, Confidential Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Confidential Excel Connector, Single sign-on(SSO)Languages: Apex, Java, Sql, J Query, AJAX.

Web Technologies: HTML5, CSS3, XML, REST, SOAP, JavaScript, Angular JS.

Operating Systems: Windows, Unix, Linux.

Office Tools: MS Visio, MS Office, Apttus.

IDE and Editors: Eclipse and Confidential Eclipse IDE

PROFESSIONAL EXPERIENCE:

Confidential, Towson, MD

Sr. Salesforce Developer/ Admin

Responsibilities:

• Designed and developed SFA based Applications on Confidential Platform in Confidential environment with Apex programming language at backend and Visual-Force pages as User Interface.
• Implemented in both Sales Cloud and Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of Service max and Salesforce applications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Developed Lightning apps using Lightning Components and made them compatible with Salesforce1 Mobile app.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed Case management for service cloud, and sales person appraisal system depending on sales counts.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Used Lightning Console to consolidate information in one customizable dashboard.
• Interact with users and address issues through Social media channels.
• Created workflow rules and defined related tasks worked on Apttus CPQ to automate sales across different locations.
• Managed different products pricing and proposal through partner channels Initiated Apttus approval cycles when required and submitted for approval.
• Responsible for Source control and Configuration management for managing source code and technical documentation.
• Implemented Confidential web services client using Salesforce web services API, Java, XML and partner WSDL.
• Had experience in Integrating Oracle Enterprise Management reporting tools.
• Worked on Continuous Integration to automate continuous unit test runs and automated deployments to QA, UAT and Production.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from External systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Saleforce.com platform, Confidential IDE, Apex, Visualforce (Pages, Component & Controllers), Data Loader, CRM Fusion Demand tools, HTML, CSS, Inside sales telephonic plug-in, Java, Java Script, Ajax, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, API, Chatter, XML, REST, Sandbox data loading, JQuery, Angular JS, GIT, ANT deployment tools, DML Query, Lightning App Builder, Apttus CLM and Web Service Integration.

Confidential, Tinley Park, IL

Sr. Salesforce Developer/ Admin

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Designed and developed project document templates based on SDLC methodology.
• Involved in Confidential Application Setup Activities and Customization to match the Functional needs of the Organization.
• Worked with translation Workbench to enable different languages for users.
• Automate process and drive attendance by connecting Salesforce data to marketing cloud.
• Created Event Management Process and personalized their customer experience by leveraging the Marketing cloud connecter for registration and management.
• Worked on various Confidential Objects like Accounts, Contacts, Opportunities, Leads etc.
• Developed various Custom objects, Tabs, Reports and Dashboards.
• Implemented Application Security using Profiles, Roles.
• Developed and deployed workflows and Approval Processes for Opportunities and Product Management.
• Worked in Data Migration from Traditional Applications to Salesforce using Data Loader Utility.
• Worked on various AppExchange products per the needs of the organization.
• Led integration of Salesforce with Exact Target, Jitterbit data migration tool.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Successfully Configuring the Marketing Cloud Connect (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the Salesforce Marketing Cloud with the data management, Segmentation and Campaign management tools in Salesforce.
• Wrote SQL queries to extract data from MySQL databases as well as ExactTarget data extensions and system data views.
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Confidential (SFDC).
• Developed dynamic Confidential Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Used JavaScript and libraries like JQuery with apex for the desired functionality.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Creating a Sync of Contacts, Emails, Events and Tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• High End Process and Application Customization using Apex & Visual force.
• Responsible for writing SOQL&SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Developed Custom Validations to override the Salesforce default validation rules.
• Involved in Daily Scrum Meetings to Interact with the team and understand the requirements.

Environment: Confidential platform, Salesforce APIs, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML5, JavaScript, Web Services, Service Cloud, Marketing Cloud, Jitterbit, REST, Workflow & Approvals, Reports, SOAP, Custom Objects, SOQL, S controls, SOSL, Marketing cloud, JQuery, AJAX, Single Sign-On (SSO), Custom Applications, Custom Tabs, Email Services, Sandbox data loading.

Confidential, Logan, UT

Salesforce Administrator/ Business Analyst

Responsibilities:

• Configured Confidential to meet business requirements-including fields, page layouts, workflows, approvals and validation rules.
• Managed user accounts and security-including new user account creation, profile and role management, sharing rules, and security controls.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval pagelayouts and defined approval actions on them to automate the processes.
• Extracted the data from Confidential application in to the external databases (Oracle10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Confidential Component Deployment Wizard for migrating data between Confidential IDE and Sandbox environment.
• Integration with Oracle ERP systems
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) andReportFolderstoassistmanagers.
• UsedForce.com IDE for creating, modifying, testing, and deployingForce.com Application.
• Created custom reports and dashboards for an analyzing the information provided by the user.
• Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Implemented Confidential customizations and drove User Acceptance Testing (UAT) in different environments.
• Review AppExchange applications for functionality and security risks.

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component &Controllers), VB.NET, Data loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDEPlug-in, Windows XP.

Confidential

Software Engineer

Responsibilities:

• Involved in full Software Development Life Cycle (SDLC). Designed and created Use Cases, Class diagrams and Sequence diagrams using Microsoft Visio.
• Worked with J2EE Design Patterns such as Model View Controller, Singleton, Business Delegate, Session Facade, Service Locator pattern for locating the EJB classes which will locate Data Access Objects based on the request key supplied from Request Processing classes.
• Designed front end user interfaces based on the Users, Roles and Permissions using Java Server Pages, HTML, JSTL, JavaScript.
• Actively involved in designing SOA architecture for integrating with Beacon Commerce applications.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Exposing the Services using Web Services with WSDL, WSDD, SOAP, JAX-RPC, JAX-WS, UDDI.
• Developed Application BL modules using EJB session beans.
• Provided first level mapping from clients to Akamai servers.
• Batch to extract Data from the WCS Database using Thread pool.
• Wrote SQL Map files for Hibernate.
• Responsible for development of build scripts for compilation, generation and deployment of application archive files to Web logic using ANT.
• Coordinated with the testing team in preparation and validation of Test Plan, Test Specification and Test Scripts.
• Tested the entire system according to the Test Cases using JUnit.
• Deployed the application onto Tomcat Server.
• Used SVN as version control.
• Responsible for unit testing, integration testing and user acceptance testing.
• Responsible for building and deploying the application on J Boss for all the releases.
• Was involved in interacting with the clients and application users for their requirements, specifications and enhancements.
• Used Test-Driven Development with SCRUM Agile methodology.

Environment: Windows XP, JSP, Servlets, SQL, HTML, XML, Ajax, JSON Log4J, Akamai server, Junit, Spring, Spring MVC, Spring Web Flow, Hibernate, J Boss, Eclipse, MySQL, Toad, ANT.