SUMMARY:

• Over 8+ years of IT experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM web sphere
• Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML 5, CSS 3, JavaScript, JQuery, Bootstrap, Media Queries
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Worked with SOQL, SOSL, Visual force, APEX, ETL, SOAP API Force.com and Web services API.
• Experienced in JAVA/J2EE technologies, Oracle and SQL.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Experience in integration of salesforce with ETL.
• Used Force.com platform for developing feature-rich and user-friendly Visual force pages for enhancing SFDC UI.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Experience with Adobe Flash, Service Cloud, Sales Cloud, Lightning and Chatter.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.
• Good experience with SOQL, SOSL, Relationships and Lookups
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk
• Worked on projects which had globalized APPs with all the custom translations loaded in to Sales force
• Good knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills

TECHNICAL SKILLS:

SalesForce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, Apex Custom Controllers and Extension,Salesforce.com customizations like Workflow Approvals, Dashboards, CustomObjects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, PageLayouts.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader,Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C#, Java, JavaScript, SQL, Apex .

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Web Technologies : JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE:

Confidential, Woodbury, NY

Salesforce Dev/Administrator

Responsibilities:

• Primary responsibilities included custom application development and integration.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Develop and configure the Salesforce.com instances and force.com applications.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Configured the Case Management Process Implementation support services at various SDLC stages like custom development and production support
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces and Keywords.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Visual force pages as per the client requirements and customizing Partner portal using various components
• Customized the standard objects as per the business requirements by using Visual force components
• Deploying applications from Sandbox to Production using Change Sets
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Integrated the existing SAP system with force.com platform using Cast Iron
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).
• Created various Analytical Snapshots to schedule various report generations.
• Created Dashboards using customized Dashboard components.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE.

Sales force Developer / Administrator

Responsibilities:

• Developed a Salesforce.com Approval process for the users
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Implemented some validations for some steps in the approval process by using Validation Rules
• Administered Salesforce.com applications and migrated code/data from different environments.
• Developed Apex Triggers and Test Methods
• Maintained roles, profiles and user accounts
• Used eclipse for development environment
• Designed and developed the application.
• Involved in creation of users and profiles.
• Implemented the Role Hierarchy for this application.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users' roles, permissions and profiles as per business requirement.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Salesforce Admin/Analyst

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Closely worked with SalesForce.com consultants while implementing the solutions.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company's Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment

Salesforce Developer and Administrator

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities, Campaigns.
• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created Page layouts, Search layouts to organize Fields, Custom links, Related lists, and other components on a Record detail and Edit pages.
• Created Workflow Rules and defined Related tasks, Time triggered tasks, Email alerts, Field updates to implement business logic.
• Defined Lookup and Master-detail Relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the
• Objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked on APEX DML statements.
• Created custom Reports, Dashboards and gave accessibility to dashboards for authorized people.
• Used Sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Saleforce.com platform, Apex Language, Visual force, Pages, Data Loader, Apex Triggers, Reports, Custom Objects, validation rules, formula fields.

Salesforce Developer/Administrator

Responsibilities:

• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities, Campaigns.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created Page layouts, Search layouts to organize fields, Custom links, Related lists, and other components on a Record detail and edit pages.
• Created Workflow rules and defined Related tasks, Time triggered tasks, Email alerts, Field updates to implement business logic.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on APEX DML statements.
• Created Test Classes for Unit Testing and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visual force, Data Loader, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.