SUMMARY:

• Salesforce CRM Consultant & Admin.
• Implemented declarative business process using WorkflowRules, Approval Process& Time - Dependent workflow Rules and defined record visibilities by setting up Organization-Wide defaults and Custom Sharing rules.
• Extensive experience with Salesforce. Confidential administrative tasks like Creating Roles, User, Profiles, Permission Sets, Page Layouts, Record Types, Validation, Deployment and Data Migration.
• Experience with Salesforce. Confidential Sales, Service Cloud, Communities and Force. Confidential Platform.
• Good custom development experience using salesforce Apex classes, Controller classes, Triggers, Components and Visualforce pages.
• Developed customized business Reports and Dashboards, using custom Report types for Interactions and related objects.
• Written SOQL, SOSL queries in Apex classes, Triggers and Batch classes.
• Good experience in implementing Salesforce. Confidential Web-to-Lead, Email-to-Case.
• Hands on experience in creating relationships between objects with Master-Detail, Lookup Relationships and Junction Objects (Many to Many relationships).
• Worked with Salesforce. Confidential tools like Eclipse, Force. Confidential IDE, Data Loader, Salesforce Outlook connector, Force. Confidential Migration tool and Force. Confidential Explorer.
• Experience in deploying salesforce. Confidential applications across other sandbox and production environments using Change Sets, Force. Confidential IDE and Force. Confidential migration tool.
• Provided customer with best practices, developed POC's for the requirements using salesforce. Confidential CRM and Apex classes and Visualforce pages.
• Experience in wide range of languages and technologies such as Apex, HTML and JavaScript.
• Worked closely with Business Users for requirements gathering and business analysis
• Enthusiastic, motivated with a positive outlook and strong written and verbal communication and documentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, AJAX, Reports &Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Force. Confidential Data Loader, Excel Connector, Force. Confidential Platform (Sandbox and Production), Force. Confidential Migration Tool.

Web Technologies: XML, HTML, JavaScript.

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10.

Databases: MS SQL Server2008/ 2005, MS Excel.

Methodologies: Agile, SDLC.

Tools: Eclipse, Data loader, MS Visio,Force. Confidential IDE.

PROFESSIONAL EXPERIENCE:

Confidential, DC

Salesforce Administrator

Responsibilities:

• Involved inSalesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Supervised Apex triggers and tuned code so that classes and triggers are within governor limits.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Strong experience in working with Dashboards and Reporting modules.
• Used Custom Labels in Apex classes and VisualForce Pages so that hard coding and Translations can be managed easily.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Worked on Unit testing for the customizations and developments done during the project.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce. Confidential platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Consultant/Admin

Responsibilities:

• Involved in requirements analysis with business analyst and written technical design document.
• Customized salesforce standards objects - Accounts, Contacts, Opportunity, Campaigns, Cases and Solutions, created custom objects Services, Alerts and Risk Assessments.
• Written Apex classes using Standard, Custom and Extension controllers. written Apex triggers and tuned code so that classes and triggers are within governor limits.
• Implemented Apex Batch and Schedule class and monitored the Apex Jobs.
• Worked with SOQL, SOSL queries to perform DML operations like insert, update, upsert, delete and query data from Salesforce. Confidential .
• Integrated salesforce. Confidential with other external systems using SOAP, REST web service.
• Written sharing rules in the application for different object to maintain data visibility across different users.
• Designed, Developed and Customized using - Custom Tabs, Objects, Record Types, Picklists, Dependent Picklists, Validation Rules, Workflow rules, Approval Process.
• Created and modified different page layouts and assigning page layouts based on record types in the application.
• Worked in Workflow rules and Workflow approvals, created actions like Email alert, Field Update and Outbound Message.
• Created different workflow rules and approval process for various campaign processes.
• Implemented Web-to-Lead,s Email-to-Case for capturing salesforce Leads and Emails created via web or emails received to support email.
• Individually worked on creating and implementing the Email-to-Case functionality to solve and track customers Issues.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Created and customized Reports and Dashboards as requested by the business users.
• Extensively used Data loader for CRUD operations like Import, Export, Upsert, Update and Delete.
• Involved in Data migration from legacy system to Salesforce.
• Performed administration tasks like creating/customizing Roles, Profiles and Permission Sets.
• Implemented Chatter in the Organization for users collaboration.
• Written Apex Test classes and to that minimum 75% of the code coverage across the application to move to Production.
• Deployed application from Sandbox to Production using Change Sets and Force. Confidential Migration tool.
• Optimized existing Apex classes and Triggers, not to hit Governor Limits.
• Involved in SFDC application support for business users.

Environment: Salesforce. Confidential, Eclipse IDE, Force. Confidential IDE Apex Classes, Visualforce pages, Custom Objects, Controllers, Sharing Rules, Workflows, Approval Process, Communication Templates, SOAP, REST Web Services, Data loader, Import Wizard, Force. Confidential platform, XML, JSON, HTML, CSS, Java Script, JQuery, MS Outlook Connector.