SUMMARY:

• Lead Developer with over 12 years of proven expertise in Requirements and Process Management, Software Design, Cloud, System Architecture Analysis and Data Modeling for enterprise - wide client/server based applications. Special Expertise in
• Having over 12 years of experience in IT industry and various CRM implementations experience.
• Over 5 years of extensive experience in Salesforce.com and Force.com platform with proficiency as developer.
• Over 7 years of extensive experience various Siebel implementations as Lead Developer
• Familiar with Agile software development methodology and Scrum software development process.
• Developed Apex classes, Apex Triggers, Batch Apex jobs, Scheduled Apex jobs, Dynamic apex, Test classes, Controllers, Triggers & handler classes and various other components as per the client and application requirements.
• Experience in building Visualforce Pages, Visualforce Custom Controllers/ Components.
• Worked on Data mapping, ETL projects for various Salesforce Integration efforts using Informatica.
• Having Salesforce platform developer Certification from salesforce.
• Having Oracle Partner Network Certification from Oracle.
• Expert in SQL to performance tune queries and debug data issues.
• Worked in multiple versions of Siebel like Siebel 7.7, Siebel 7.8, Siebel 8.1 and IP2014,IP2016
• Design and implementation on Siebel Tools/Configuration, Workflows/EAI/VBC,Scripting/Siebel CTI/Pricing/Product configuration.
• Involved in Proof of Concept and Designing the solution to meet functional requirements
• Worked extensively on Siebel eAutomotive, Siebel eCommunication, Siebel Call Center, Siebel Field Service and Siebel Sales applications.
• Good experience in Siebel Data Model, Business Logic layer and GUI layer.
• Having good experience in Inbound and Outbound Web services.
• Performed requirements gathering, prepared process flows and Mockups diagrams.
• Involved in extensive prototyping of the Siebel application for customer demonstrations.
• Performed Team Lead and Consultant roles.
• Committed team player with multitasking capabilities with an ability to express complex business concepts in technical terms. Excellent interpersonal and human relations skills.
• Having good knowledge in Siebel Server Architecture and Server Components.
• Having good knowledge of CTI tools like Genesys Interaction Routing Designer (IRD), Configuration Manager (CME), CC pulse and wave maker.

TECHNICAL SKILLS:

Business Modeling & Requirement Analysis: Greenfield Implementation and Agile Methodology

Configuration Management Tool: VSS,Github

Operating Systems: MS Windows Win 7/XP/ 2000/2003/2008/ MS-DOS

Languages: C,SQL,Java Script

Databases: Oracle,SQL Server

Data Modelling Tool: MS Visio 2002, ERWin

Query Tools: Toad, SQL*Plus

Salesforce: Salesforce Sales and Salesforce Service

CRM Tools: Salesforce, Siebel 7.7/7.8/8.1,IP2014,IP2016

Siebel Modules: Siebel eCommunication, Siebel eAutomotive, Siebel Call Center and Siebel Field services.

Genesys Tools: IRD, CME,IAM

ETL Tools: Informatica 9.6.1/9.5.1

PROFESSIONAL EXPERIENCE:

Confidential, OH

Senior Programmer Analyst

• Performed complete technical design, development and deployment of Call center application.
• Designed and developed Inbound web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services.
• Developed complex custom business services to achieve the business requirements.
• Providing tech support for the application Performed requirement gathering for integration and customization changes.
• Integrated Call Center applications with other systems like Ontrack,PLDS and coconut application.
• Extensively used Siebel tools,EAI,Siebel CTI,Workflow, Business Service, Web Service, VBC, eScript, Data Map & integration
• Effectively communicated with internal teams to deliver functional requirements like GUI, screen and interface designs
• Worked with the Siebel development team on Siebel releases to convert the functional specification to technical specification.
• Possess expertise in CTI tools like Interaction Routing Designer (IRD), Configuration Manager (CME), CC pulse and wave maker.
• Active participation in different phases of CTI Applications life cycle including development, testing, deployment and post production support.
• Developing the custom strategies to achieve the business requirements.
• Participating in Unit Testing and extend support for System Testing and User Accept Testing
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Extensive knowledge in Git hub.
• Implemented Apex classes & Triggers.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Worked on ETL mappings and sessions.

Confidential, CA

Technology Lead

• Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services.
• Developed complex scripts to achieve the business requirements.
• Providing tech support for the application Performed requirement gathering for integration and customization changes.
• Integrated Siebel Call Center and Siebel Field Service applications with other systems like STMS, Order Management System (OMS), SAP, Commergent using ICAN/cBeyond middleware.
• Extensively used Siebel tools,EAI,Siebel CTI,Workflow, Business Service, Web Service, VBC, eScript, Data Map & integration

Confidential, Charlotte,NC

Technology Lead

• Leading the team and Design the Functionality as per the requirements using EAI and Configuration, designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services.

Confidential,

Technology Lead

• Implemented few PIP based interface in Siebel.
• Worked in Order management functionality (New Order, Modify Order, Suspend, Resume and Disconnect orders) in Siebel configuration, Business Services, eScripting, workflows and EAI.

Confidential,CA

Technology Lead

• Worked on Pricing Performance Tuning and workflow, Siebel eScript in Applets, BC and Business Services.
• Worked as a Siebel developer (Siebel configuration, scripting, WF, EAI) in Sales Order entity.