Retail Sales Consultant Resume East Brunswick, NJ - Hire IT People

SUMMARY:

Over 12 years of experience in sales, customer service, and management. Awarded for successfully handling escalated customer service situations, and for exceeding monthly sales quotas as an individual, and as a team. Travelled throughout Central New Jersey to improve sales in other locations.
Supervised a staff of 40 customer service representatives. Enforced company policies and procedures. Contributed to the improvement of customer service ratings month to month.
Worked in a fast, high volume call center and maintained a positive attitude. Provided strong understanding and enthusiasm around products and services.
Awarded for exceeding company expectations regarding retention. Retained over 600 products monthly.
Proficient in Microsoft Office Suite. Reliable, consistent, energetic, personable, and punctual with a strong work ethic.

PROFESSIONAL EXPERIENCE:

Confidential, East Brunswick, NJ

Retail Sales Consultant

Responsibilities:

Awarded for exceeding monthly sales quotas as an individual, and as a team.
Processed payments and equipment transactions. Provided superior customer service with all customer interactions.
Established relationships with local housing communities, and became their preferred contact for service. Maintained high energy and detailed sales product knowledge including competitive information.
Worked in a fast, high volume environment and maintained a positive attitude. Provided strong understanding and enthusiasm around Comcast products and services.

Confidential, Edison, NJ

Customer Service Supervisor

Responsibilities:

Supervised a staff of 40 customer service representatives in a call center. Monitored and evaluated representatives' calls. Provided initial and ongoing training and coaching.
Enforced company policies and procedures. Contributed to the improvement of customer service ratings month to month
Handled escalated customer service calls.

Confidential, Piscataway, NJ

Inbound Sales & Retention Representative

Responsibilities:

Awarded for successfully handling escalated customer service situations.
Proactively retained existing customers from canceling service. Evaluated customer's potential product needs and made appropriate recommendations.
Awarded for exceeding company expectations regarding retention. Retained over 600 products monthly.

Confidential, Union, NJ

Store Manager

Responsibilities:

Reestablished profitability in less than 3 months.
Travelled throughout Central New Jersey to improve sales in other locations.
Completed all facets of retail store management. i.e. client relations, visual merchandising, marketing, inventory control, and sales associate training
Maintained organized and accurate records of sales, commissions, and customer information Handled escalated customer service inquiries