SUMMARY:

• Over 9 Years of IT experience that includes over 7+ years of experience in Salesforce. Confidential CRM Platform and Apex technologies and around 2 years of experience with Java/J2EE.
• Proficient in all phases of Software Development Life Cycle ( SDLC ), which involves requirement gathering, requirement analysis, functional design, implementation and enhancement of projects in SalesForce. Confidential
• Worked on customization of various salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, OLI, Products, Price books, Cases, Leads and Campaigns .
• Extensive experience in writing Apex classes, Triggers and also SOQL and SOSL queries .
• Extensive hands - on experience in creating and managing Apps, Page Layouts, Search layouts .
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader, Salesforce Import and Export Wizard, Informatica and SSIS .
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and excellent understanding of Roles, Profiles, Role Hierarchies, Permission sets and sharing rules in Salesforce.
• Automating the business Processes using Approval Process, Process Builder, Workflows, Escalation Rules and Auto-Response Rules.
• Extensive experience of working on web service call outs using the SOAP & REST API .
• Good understanding of Sales cloud, Service cloud, Partner portal and Customer portal .
• Expertise in working with Force. Confidential Plug-in and Eclipse IDE for writing business logic in Apex programming language .
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
• Experienced with Lightning UI development using Lightning extension, Lightning bundle, design and Lightning Process Builder.
• Have extensive experience in deploying code from Sandbox to Production using change sets and using eclipse and ANT tools.
• Have a good experience in working with Java, JSP and other languages like XML, CSS, HTML, JavaScript and AJAX.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, Integration, Service cloud, Sales cloud, Data Loader,Lightning, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Apex Web Services.

Salesforce and Integration Tools: Force. Confidential Eclipse IDE Plug-in, Data Loader Force. Confidential Connect for Outlook, Force. Confidential Platform (Sandbox, and Production), Informatica, SSISProgramming languages: Apex, Java, Java Script, JQuery.

Web Design Tools: XML, HTML, CSS, AJAX, SOAP, REST.

Methodologies: Agile, Scrum, Waterfall

Database: Oracle, MS Access, SQL Server 2008, Heroku Postgres.

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Gathered requirements for the salesforce. Confidential as per project requirement using different methodologies and developed the business and functional requirement specification describing and prioritizing of the requirement.
• Designed, developed and deployed Apex Classes, Controller Classes, Visualforce Pages, and Apex Triggers for various functional needs in the application.
• Designed and deployed Custom tabs, validation rules, workflow, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Implemented Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from database to Salesforce application using Apex Dataloader, SSIS, Informatica and App exchange applications.
• Worked in roll-out of Salesforce1 mobile and developed Lightning Components - Controllers, Helpers and Styles.
• Experience in developing and deploying components, applications and tabs from Salesforce classic to Lightning.
• Integrated Salesforce with third party applications using REST and Implemented SSO for security instance.
• Designed various Lightning tabs and events using Lightning design, bundle and Lightning extensions.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Defining/designing SOAP/REST web services to interact with third party applications.
• Created various Reports, Report Folders and dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Worked in Agile environment and provided status updates in daily stand up calls.

Environment: Salesforce. Confidential, Force. Confidential, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Lightning, Informatica, SOQL, SOSL, Workflow & Approvals, Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer/Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and privileges, organized sharing group for data access single-sign-on and security.
• Developed Visualforce pages, Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Exposed to UI lightning design along with visual force pages for latest custom page design.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Using the web service API to retrieve, deploy, create, update and delete customization information such as custom object definitions and page layouts, for your organization.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Customized financial reports, Forecasts and Dashboards to the executive office.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Creating documentation for deployments and deploying all Salesforce. Confidential changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce. Confidential with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.
• Extracted the data from Salesforce. Confidential application into the external databases for generating large data reports using the Informatica on Demand.

Environment: SFDC, Force. Confidential, Custom Objects, Informatica, Custom Tabs, Validation Rules, Service Cloud, Change Set, Java, Data loader, Sharing Rules, Web Services, REST API, Triggers, Controllers, Workflows.

Salesforce Administrator/Developer

Responsibilities:

• Interact with Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Leveraging Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Design, develop and deploy Apex classes, controller classes and Apex triggers for various needs
• Created test scenarios on Sandbox environment and use Force. Confidential component deployment wizard to migrate data between Force. Confidential IDE and sandbox environment.
• Work with end users on workflow, and help answer questions involving process, new account creation, cases and reporting.
• Set up approval process for Opportunity and design communication templates to direct the response to appropriate users.
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce. Confidential S-Objects and Used it to read, extract, and load data from Comma Separated Values(CSV) files
• Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Agile and Scrum methodology for Salesforce custom app implementation.
• Created New Reports, New Dashboards, and worked on Data Loader by uploading about close to million records and experienced in cleansing and De-Duplicating bulk loads.
• Created page layouts and search layouts to organize fields, custom links, related lists and other components.
• Involved in writing Java Script’s to achieve business logics on visual force pages.
• Used XML based web services using SOAP/WSDL for common interface across all internal and external applications and users.
• Developed Test cases for Unit testing of the Mappings, and also was involved in the Integration Testing and UAT Environment.
• Work with business users during user acceptance testing and training.

Environment: Salesforce. Confidential platform, Apex Language, Data Loader, JavaScript, XML, Reports, Workflow & Approvals, Agile, Reports, Dashboards, Sandbox, SOAP API, Web Services, Informatica.

Salesforce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce. Confidential, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force. Confidential IDE.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce.
• Confidential maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce. Confidential platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in.

Salesforce Administrator

Responsibilities:

• Understand business requirements and translate them into design specification document.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases .
• Communicated with executives to gather clear business requirements and designed theoretical workflows based on requirements.
• Created Custom objects, Custom fields, page layouts, role hierarchy, record types based on the business requirements.
• Worked on profile, roles, field level security, field accessibility, permission sets and sharing settings.
• Replaced logics of validation rules and a workflow process for various custom and standard objects.
• Created campaigns, mass e-mailers, survey data collection and contact management.
• Created APEX Classes, Controller Classes and APEX Triggers for various functional needs.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Integrated Salesforce with Informatica on Demand for the proper mappings, extraction and transformation of data.
• Implemented requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce. Confidential platform, Apex Language, Triggers, Force. Confidential IDE, Informatica, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows 7.

Java Developer

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Messaging and interaction of Web Services is done using SOAP.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.

Environment: J2EE, JDBC, Java, Servlets, JSP, Struts, Hibernate, SOAP, HTML, Java Script, MVC, WebLogic, XML, Eclipse IDE.