SUMMARY:

• Around 9 years of professional IT experience with 5 years of ample experience in Salesforce.com CRM and Force.com platform.
• Salesforce Certified Developer and proficient in test - driven, Agile/Scrum environment, Iterative, Waterfall development.
• Experienced software developer with good Java, AJAX, CSS, CRM, APEX Web Services API development skills, JavaScript, Visual Force, APEX Batch jobs and Scheduled jobs.
• Have a good knowledge on understanding of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Expertise in Sales Cloud, Service Cloud and Collaboration cloud of Salesforce.
• Extensive experience in developing Apex Classes, Triggers, Controllers and Visual force pages.
• Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Expertise in using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Expertise in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Business custom objects, master-detail relationships, lookup relationships.
• Experienced in designing Junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows for automated alerts, field updates, and Approval Processes according to application requirements.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various Roles, Profiles and configured the permissions based on the organizational hierarchy.
• Created Page layouts, Search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored- procedures Triggers and Functions using PL/SQL and AJAX.
• Worked under Agile SDLC using Scrum methodology.
• Synchronized ETL flows between various databases and report servers.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

TECHNICAL SKILLS:

SalesForceTechnologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C#, Java, JavaScript, SQL, Apex .

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Web Technologies: JavaScript, HTML5, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Sr. Salesforce Developer / Admin

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Experience on Salesforce modules objects like Campaigns Management, Leads and Opportunities
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
• We have provided solutions and support for Single sign on SSO, ensuring compliance with international security standards like SAML 2.0.
• SAML to grant user access to training, cases, communities and opportunities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements. Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images and videos.
• Developed the UI component architecture and API for application integration framework using Angular.JS.
• Implemented Wave analytics and designed Wave dashboards, lenses and datasets.
• Experience in Veeva integration on Salesforce/Force.com Platform
• Worked on various Sales force/Veeva integrations with Oracle and other third party systems to support Order Management module.
• Coordinated with QA team to fix the defects.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Created Roll-up Summary fields to aggregate data from child records on the parent.
• Used Field-level Security to ensure that protected data is only shared with authorized persons.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Used Salesforce.one for managing navigation and built custom Visualforce components with J Query Mobile and AngularJS
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Created Custom Reports and Dashboards to track Opportunity pipeline/stages for Management visibility with the help of Salesforce Wave analytics.
• Installation and support of App Exchange applications like Exact target and Marketo.
• Created Lightning app for company’s retail product page to display items from inventory.
• Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Proficiency in data migration and integration using data loader and hands on experience in using ETL tools for handling large data volumes.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects
• Created Visualforce pages to provide customer status to sales team and executive team based on different geographical location filters.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Lightning Component, Wave analytics, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Workbench, Security Controls, Force.com IDE, Windows.

SalesForce Developer / Business Analyst

Responsibilities:

• Played the role of Salesforce.com Admin/Developer and Analyst.
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Configured Case Management in Service Cloud Console.
• Implemented Live Agent and Knowledge Articles in Service Cloud Console and customized it with apex tomeet business requirements.
• Created Skills, Buttons and Agent Configurations for Live Agent and wrote deployment code for SupportPages.
• Overriding Standard Layouts with Visual Force pages to meet business requirements.
• Created and managed Page Layouts, Tabs, Apps, Record Types and Formula Fields.
• Created Support Pages for end users using HTML, JQuery, JavaScript and Visual Force.
• Maintained user access, profiles and security roles within the application.
• Created custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Developed Apex class and trigger to format phone/State in Account object.
• Developed complex VF pages to streamline the process of selecting Issues and Root Causes.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Created custom objects, Custom Console Components, Visual Force pages, components, triggers,
• Apex Classes validation rules by using Apex as per Customer requirement.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, andDashboards.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Implemented and used Salesforce.com web services to transfer data from legacy systems.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used CRM fusion, Dupe Blocker and demand tools to manage duplicates, mass edit and delete records,convert leads etc.
• Worked activities related to uploading of contact information into Eloqua.
• Maintain data integrity in both Salesforce and Eloqua.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Provide training and support to users on how to login, access and effectively use the System.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

SalesForce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Involved in scheduling meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field &page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com API version 12.0, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer

Responsibilities:

• Engaged with the sales team and business analysts to gather business and user requirements.
• Provide solution design to implement the requested functionality in salesforce.
• Configure salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed and deployed workflows, Reports, Approval processes using salesforce.com platform.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and used Email templates in HTML, Custom and Visualforce format.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Force.com ide, Apex, Visualforce (Pages, Component & Controllers), Pages, Wave analytics, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Java developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script and JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web Logic Test Environment.
• Worked on integration of Informatica cloud like Single Sign On Configuration, Data replication, Secure agent registration and Connection configuration.
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Implemented the Control Layer by using Struts Actions classes like Action, Dyna Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java, Struts, Hibernate, Spring, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere IRAD, CVS, Win CVS, ANT Build Scripts.

Jr.Java developer

Responsibilities:

• Attending service design sessions for implement/change the existing flow to fit in new requirements.
• Developed different SOAP services and Web Services using XSD, WSDL and SOAP
• Created Web services using Advanced J2EE technologies to communicate with external systems.
• Working on XSDs for handling XML data manipulations between systems.
• Enhancements to the existing Remend application.
• Involved in the enhancement of stage-2 production.
• Developed JSP’s and Action classes.

Environment: JSP, Servlets, Struts, Hibernate, Sql Server, Weblogic 10.3.1(Oracle App server), Apache Axis 2.x, WebServices