SUMMARY:

• 6+ years of overall professional IT experience with around 4 years of experience as a Sales force developer/administrator . Have extensive knowledge in implementing, customizing and maintaining Sales force solutions.
• Handled roles like Sales Force Administrator, Tester, Analyst and Functional consultant.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Sales force custom objects, Junction objects, master - detail relationships, lookup relationships.
• Extensive Experience implementing Apex Classes, Triggers, Batch Apex, Test Classes, and Web Service to achieve complex business functionalities.
• Experience in SFDC integration using Web Service and Apex Programming.
• Highly proficient with Force.com, Community Portal, Chatter and App-exchange on Sales force.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Extensive experience in building Visual Force pages and Custom Controllers, Components, Custom Objects.
• Experience in working with Salesforce.com sandbox, Integration and production environments.
• Proficient in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Knowledge in Sales force Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• E x perience in preparing technical and functional design documents.
• Experience in web technologies like HTML and JavaScript and also experienced on working with data structures to manage large amount of data efficiently.
• I Have certifications like Sales force certified platform developer I, Admin, app builder, sales cloud, service cloud etc..
• E xp erience in working with AP I’s like metadata, partner, enterprise etc.
• E xperience in integrating force.com applications with other ex t ernal systems .
• Monitor functional and integration test execution on Sales force CRM.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.

TECHNICAL SKILLS:

Salesforce Technologies: Sales force CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse,Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Cast Iron Systems . Git, svn version control systems and mavens mate, Jenkins.

Other Programming Languages: Java, JavaScript, HTML, C.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003/2008, Linux.

Reporting/Documentation Tools: Adobe Acrobat, MS Office Suite - MS Power Point, Word, Excel, MS VISIO for UML, Rational Rose, SharePoint, ALM .

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta

Salesforce.com Admin/Developer

Responsibilities:

• Performed the roles of Lead Salesforce.com Developer and Admin in the organization.
• Created Custom Objects and fields for transactional and contractual information.
• Expert Knowledge of Business Analysis methodologies.
• Skills in gathering requirements and creating BRD and developing Use cases, Test approach and User Acceptance Testing.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Responsible for setting up the environment and all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Leveraged agile project management methodologies.
• Performed basic salesforce.com system administration and configuration tasks as needed.
• Worked with vendors, internal developers to design and develop applications.
• Assisted business with implementation of salesforce.com tools including data conversion approach, development, execution, and testing.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
• Assisted in the development of quality assurance activities including Quality Assurance Plan and Test Cases.
• Created activity diagrams, use case diagrams and sequence diagrams using MS Visio to view the system from different perspectives.
• Trained Internal Users and their partner & management employees in the new web Based online applications.
• Created documentation for training and Help Desk teams.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment:: Salesforce.com, Cast Iron, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential,Cary,NC

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Provided the training to Business user's about the system

Environment:: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.

Confidential,Irvine,CA

Salesforce.com Admin/ Developer

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Interacted with various business user groups for gathering the requirements.
• Implemented Strategic Planning and Phone Sync for IVR and Document Automation modules.
• Provided consulting inputs on Territory management, IOD load time reduction, User adoption dashboards and Chatter, iPhone & iPad installation.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
• Developed Visual force pages, controllers for goal setting and performance evaluation.
• Wrote Apex batches, test methods to build synchronization of phone field with master database.
• Wrote Apex triggers to automate sharing settings for additional visibility to certain groups.
• Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
• Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with various AppExchange vendors (Exari, S-Drive) to ensure successful in corporation of external applications.
• Administration of Informatica on Demand through task/schedule creation, connection/agents configuration.
• Worked extensively using Cast Iron as an integration tool.
• Integrated Sales force CRM and the legacy system using Cast Iron Integration Systems.
• Administration of Sales force through user management, security management, object customization.
• Reporting and Dashboard setup based on Sales Planning requirements for two business divisions and executives.
• Production support for Informatica on Demand and Sales force modules implemented.
• Implemented Sales force Outlook and Mobile Lite for District Finance Managers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Generated Technical design documents for all development modules

Environment:: Salesforce.com, Daybreak, EDW (Enterprise Data Warehouse), Apex Language, Visual Force (Pages, Component & Controllers), Cast Iron, AppExchange (Exari, S-Drive), Workflow & Approvals, Custom Objects, Page Layouts, Sandbox data loading, Email Services, Security Controls, Eclipse IDE Plug-in, ETL Tool(Informatica On Demand), Reports, Dashboards, Sandbox, Windows XP.

Confidential,New York,NY

Sales force Developer

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sale sforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment:: Salesforce.com, Cast Iron, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential,San Jose,CA

SFDC Administrator

• Performed the roles of Salesforce.com Administrator in the organization.
• Provided user support and bug fixing activities.
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created custom reports, dashboards for different user profiles based on the need in the organization.

Environment:: Salesforce.com Platform, ERP, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Data loader, Reports, Salesforce.com sandbox.