CAREER OBJECTIVE: Obtain a Mobility Engineer position with a forward thinking company where I can utilize my versatile skill - set and add demanded value to the organization. I am currently searching for remote opportunity positions.

Qualifications:

I have been in the wireless industry for the past 10 years supporting businesses of varying size from small businesses to the enterprise level.  My previous work opportunities have given me significant experience in working with executives including: business owners, CEOs, CFOs, VPs, CIOs, and IT managers. I also have experience with SQL Queries, multiple MDM experience, and customer service. Notable companies I have worked with in the past include Kohl’s Department Stores, Confidential, Confidential, Bombardier Recreational Products (Evinrude, Ski-Doo, Sea-Doo), and SC Johnson Wax. I have been involved with designing and implementing MDM platforms and their wireless policies/procedures as well as the implementation of a WEM and various applications designed to help companies manage their employees and mobile devices.  

TECHNICAL SKILLS:

Operating Systems/Software

• Windows XP and Windows 7
• Lotus Notes
• Proficient with 2007 and 2010 Microsoft Office
• Mobile operating systems iOS, Android, and BlackBerry
• Google Apps MDM
• MobileIron MDM (Administrator and Troubleshooting Certified)
• AirWatch MDM (Administrator/Engineer)
• Mobi Control (Soti) MDM
• BlackBerry Enterprise Server (5 and 10)
• ComView Wireless Expense Management (WEM)
• VMWare
• Active Directory
• Kerberos Authentication
• Remedy Service Software

RELEVANT WORK EXPERIENCE:

Confidential

Enterprise Mobility Administrator/Engineer, IT Security

• Troubleshoot pre-existing MobileIron issues and
• Work with business departments to deploy MobileIron in a controlled fashion to meet the needs of
• associates.
• Transition current Active Sync users to MobileIron
• Provide Proof of Concepts for Windows 10 devices
• Setup and deploy AppConnect apps and solutions
• Manage MobileIron upgrades to the Core and Sentry Servers
• Build High Availability and Disaster Recovery servers
• Assist in integrating Kerberos for authentication on Mobile Devices
• Assist in integrating Cisco ISE and MobileIron for wireless network deployment to mobile devices.
• Assist in setting up RSA Soft Tokens to be used on mobile devices

Confidential  

Enterprise Mobility Administrator

Responsibilities:

• Assist with the rollout of AirWatch to 15,000 in-store devices, from confidential Mobility to AirWatch
• Provide Tier 2-4 Support AirWatch Issues
• Test and Troubleshoot Future Deployment Changes within AirWatch
• Provide Proof of Concepts for Windows 10 devices on AirWatch
• Provide MobileIron assistance for select corporate iPad devices

Confidential  

Enterprise Mobility Administrator

Responsibilities:

• Support 7500 Pilots EFB (Electronic Flight Bag) on iPad Air
• Provide Tier 3 Support AirWatch Issues
• Test and Troubleshoot Future Deployment Changes within AirWatch
• Provide support in transitioning AirWatch Admin from Southwest to a 3rd-party IT firm

Confidential  

Mobility Specialist

Responsibilities:

• Set up Corporate Email and Applications on new smartphones (confidential)
• Train employees on the operating system and applications
• Order procurement and tracking
• Troubleshoot device, application, and email issues
• Ship phones and erase old devices upon delivery
• Provide helpdesk support in regards to mobile technology
• Assist with inventory tracking and billing
• Assist with monthly billing management (Suspend/cancel lines, modify services)
• Use multiple Mobile Device Management (MDM) programs, including BES 5 and BES 10, to manage
• devices remotely.

Confidential

Mobile Communications Specialist

Responsibilities:

• Assist business with basic IT needs such as network setup and virus/malware removal.
• Website Development
• Google Apps setup and deployment
• Assist business customers with monthly billing questions
• Obtain new clients through networking, cold calling, and referrals.
• Order procurement for devices and accessories
• Provide device setup services for customers utilizing BlackBerries, iPhones, and Android devices
• Provide onsite and offsite support to business customers who need troubleshooting support
• Notable customers include LaCosta Inc., SC Johnson Wax, and Rustoleum
• Serve business customers using between 50 and 300 lines of cellular service
• Set up Microsoft Exchange Accounts, Gmail accounts, and iTunes accounts
• Installation and setup of various mobility software packages such as: BlackBerry Desktop Software,
• iTunes, and software/drivers for mobile broadband cards

Confidential

Store Manager

Responsibilities:

• Sold customers new smartphones and assisted in device setup. 
• Instructed customers on how to use their new confidential or Android smartphones.
• Assisted customers with billing concerns
• Hired, trained, and supervised subordinates
• Conducted inventory counts and shipped inventory to other stores
• Maintained relationships with Verizon account managers and Vendors (Motorola and LG)
• Cold-calling for new business customers.

Confidential

Outside Sales Consultant

Responsibilities:

• Sourced Small-Medium businesses to assist with their cellular needs
• Provided Order Procurement Services
• Provided on and off-site technical support for several mobile operating systems
• Prepared quotes for businesses looking for new service
• Served business customers utilizing 50-300 mobile devices
• Assist with inventory counts
• Installation and setup of various mobility software packages
• Provide outside sales for Confidential
• Cold call to generate new business leads.
• Attend networking events