SUMMARY:

• Around 7+ years of overall professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer And administrator.
• Experience in object oriented analysis / design / development / testing and implementation, client/server architecture.
• DEV 401 and ADM 201, IBM Rational Rose certifications.
• Experience in SFDC configurations/customizations - as administrator and developer.
• Experience in developing user interface, page layouts, tabs, custom fields, custom objects, validation rules, triggers, etc.
• Experience on salesforce CRM platform worked on different environment of SFDC such as sales and service clouds.
• Good understanding in CRM business process such as case management.
• Good Understanding on partner portal (partner relationship management)
• Hands on experience on creating custom objects and tabs, designing custom fields, assigning validation rules and field-level dependencies, approval processes.
• Expertise at administrative tasks such as user management, creating profiles, roles and permission sets, workflow, tasks and events, email notification and templates, reports and dashboard.
• Worked on force.com sites and developed many custom application using force.com platform.
• Used data migration tools such as apex data loader, salesforce import and export wizard, and informatica cloud and have knowledge of integrating legacy system with salesforce.
• Experience on implementing apex classes, visual force pages, apex components and controllers, triggers, and working with force.com IDE.
• Have exposure in customer portal and self -service portal.
• Have good experience in trigger, test methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for REST API.
• Experience on translating business process into custom objects and creating Look-up relationships and Master-detail relationships.
• Worked on migration tools Force.com IDE, eclipse, ANT and have knowledge of changeset migration code and configuration from the Dev sandbox to production.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

TECHNICAL SKILLS:

SFDC: Apex Triggers, Classes, Test Classes, Visual force, S-Controls, Sandbox development & testing, Point click Customization, SOQL, Data Loader. Validation rule, Workflows, Sales cloud, Campaigns and Journey Builder, Sales Cloud, Service Cloud.

Languages: Apex, UML, Java, J2EE, JSP, PL-SQL

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Database: Oracle 9i, Oracle 10g, SQL Server, MySQL

Web Applications: HTML, Java Script, XML, XSL, JSP

Operating Systems: Windows 2000/XP-Pro/Vista/7, UNIX/ LINUX

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Extensively worked on End-to-End real time web service Integration
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Data loading every cycle depending upon the requirements using different tools
• Actively Monitoring Production calls, Part of a Production support team, worked on Different levels of Tickets.
• Migration using - Change Set Deployment, ANT Migration Tool, Eclipse.
• Data cleaning to ensure there are no discrepancies in data and making it unique, easy for business.
• Created Visualforce pages that uses the lightning components.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Implemented Apex classes & Triggers as per the needs of the application.
• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Marketing, Customer Service and Support Development team.
• Hands on work experience in Role Hierarchy, Custom Profiles and public groups.
• Worked on Service Cloud and Sales Cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Created page layouts, search layouts, custom links, related lists, workflows and other components on a record detail and edit pages
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Worked on different types of email templates.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• As an Administrator, Implemented various advanced fields like Pick list Fields, Master-Detail Fields,
• Custom Formula Fields and defined Field Dependencies for custom pick list fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users like managing users, creating user profiles, roles.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for elected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to- Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval Processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to Production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API, Informatica Cloud.

Confidential, Jersey City, NJ

SFDC Developer/ Administrator

Responsibilities:

• Developing custom code for processes of new marketing, servicing campaign process for kitchen and appliances products category
• Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked along with Quality and Business analysts in order to rectify the critical issues in Home Depot.
• I lead and manage the Commercial Solutions Consulting team for the Sales force Marketing Cloud. My team is charged with supporting the Commercial Sales teams in a pre and post sales capacity.
• Created post-chats and customized pre-chat forms to gather information from customers before they begin a chat with an agent using Live Agent.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Created mobile apps connecting to the customer’s data with salesforce mobile platform.
• Worked on Apex Data Loader and Data Loader Integrations.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on Sales cloud, marketing cloud and Service cloud.

Environment:: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Madison, WI

Salesforce Developer

Responsibilities:

• Worked based on the Agile Process
• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and set up relationship between various objects using look up and master detail relationships.
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows. .
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types like managing users, creating user profiles, roles.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios
• Worked on Apex Triggers and Apex Classes for custom logic.
• Creating custom objects, custom fields.
• Configuring new users, profiles and roles.
• Created Validation Rules on Standard and custom fields and Configuring Workflows.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Bloomington, IL

Java Developer

Responsibilities:

• Understanding the functional requirements and attending the specification meetings.
• Designing and developing Job Offer module.
• Developed CMP (Container Managed Persistence) Entity Beans for data access.
• Developed Servlets for controlling the process of interacting with database.
• Developed web based application using struts framework for MVC architecture.
• Setting up the basic project set-up from scratch of Struts-Hibernate App based on Design
• Designed and developed job offers data forms using JSP, HTML.
• Performed client side validations using Java Script.
• Writing and executing PL/SQL stored procedures and functions, making the data access layer transparent from the business logic layer.
• Involved in Configuring web.xml and struts-config.xml according to the struts framework.
• Built the structure and elements of computer programs using the Functional Programming.
• Develop the User Interface Screens for presentation logic using JSP, Struts, Tiles and HTML.
• Writing documentation for the module for easy feature maintenance of code.
• Code walk through, bug tracking and debugging.
• Responsible for packaging and deploying components in to the web sphere
• Understanding the business requirements and attending the specification meetings.

Environment: IBM Web Sphere 4.0, JSP 1.1, Servlets 2.2, EJB 1.1, JDBC 2.0, C#, HTML, XML, XSL, XSLT, Java Script, PL/SQL, Oracle8i, Windows.

Confidential, Los Angeles, CA

Java Developer

Responsibilities:

• Study and analyze the existing architecture of the system.
• Developed Use case, Class and Sequence diagrams for major module.
• Involved in the new Architecture design, Coding and testing of new Ratings engine (used for calculating the insurance premium/contribution for School Districts & Colleges).
• Involve in the Business and technical discussion for upgrading the Rating system.
• Designed and Developed UI's using JSP by following MVC architecture and Spring Web Framework.
• Used Spring Framework for Dependency injection and integrated Hibernate framework for interacting with Oracle database.
• Involved in using spring declarative transaction management.
• Created Hibernate mapping files, sessions, transactions, Query and Criteria's to fetch the data from DB.
• Design and Development of caching mechanism using cache.
• Development and Unit testing of multi-threaded engine for a calculation module.
• Implemented design patterns like Singleton, Factory, DAO and DTO.
• Involved in ongoing Application Server migration from WebLogic to JBoss EAP.
• Design and Development of excel reports using Apache POI.
• Development of Stored Procedures and Triggers as per the requirement.
• Involved in build and application deployment in WebLogic and JBoss servers.
• Involved in fixing defects identified in QA and Pre-Production and tracked those using squish.
• Production support for the above mentioned applications.

Environment: OOAD, Java 1.6, J2EE, HTML, XHTML, CSS, Maven2, DAO, DTO, Web logic, JPA, JBOSS, Spring MVC, JUnit 4.