SUMMARY:

• Versatile, high - energy individual who leads organizations through change and challenge to profitable growth.
• Demonstrated history of creating working at high intellectual levels that contribute to the strategic direction and critical business decisions leading to sustained growth and profitability.
• Well -disciplined with a proven ability to manage multiple initiatives simultaneously, delivering results under deadlines.
• Effectively communicate direction and convey complex information in a clear and concise manner.
• Work well in cross-functional, diverse teams to achieve goals. Strong analytical skills to solve complex problems.
• 8+ years of experience in Information Technology with 6+ years of experience in Salesforce. Confidential CRM Platform, Apex, Visualforce, Lightning, Sales Cloud, Service Cloud, and Java Technologies as Developer.
• Extensive experience in Application Software Designing, SDLC (Software Development Life Cycle), Agile, Testing Deployment and Implementation.
• Experience in development, administration, configuration, Implementation, and support of Salesforce CRM, and Salesforce SFA applications based on Apex language and leveraging Force. Confidential Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Implementation & Integration experience of Salesforce. Confidential Development Life Cycle on force. Confidential platform using Apex Language, Apex classes, Tabs, Components, S-Controls, Triggers, Visual Force, Controllers, Custom Objects, Reports, Analytic Snapshots and Dashboards, Web Services API, Force. Confidential IDE, SOQL, SOSL, SOAP based Web Services, JavaScript and AJAX. Along with knowledge of web services SOAP API, WSDL, BULKAPI, RESTAPI, force. Confidential callouts, Batch, and Schedule Apex Programs..
• Experience in developing Client-specific solutions on force. Confidential platform using Apex Classes and Triggers, Web service API, Force. Confidential IDE, Validation rules, SOQL and SOSL.
• Extensive work on ServiceCloud, Community Cloud, SalesCloud & Data. Confidential .
• Experience in working with Eclipse IDE with Force. Confidential Plug-in environment for writing Business logic in Apex Programming Language.
• Good in Using REST Service and understanding JASON.
• Experience on Lightening pages with lightening style sheets.
• Strong experience in defining and managing Custom Objects, creating page layouts, developing field validations, Campaign Management, formulas, and workflow rules using Salesforce. Confidential and Eclipse IDE for Sales Force.
• Knowledge of Customer Portal/Partner Portal and PRM (Partner Relationship Management).
• Worked on validation Rules, workflows, and approval processes & developer user interface through Lightning Component.
• Worked in marketing cloud (ExactTarget) quoting team to implement Apttus CPQ and built applications using lightning.
• Experience on Salesforce sales cloud, Apttus CPQ tool and Force. Confidential platform to build an Opportunity and Quote/Proposal management module.
• Experience customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards.
• Experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Proficiency in in developing Web based applications using C++, C#, Java, Java Script, XML, HTML, CSS, JSON, Microsoft Visual Studio, IIS Web Server.
• Experience in Database Development and management and SOA design principles using SQL/PL-SQL in MYSQL, Oracle and SQL Server to create Database Tables, Constraints and Stored Procedures.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce. Confidential .

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Marketing & Community Cloud, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Apttus CPQ, SOAP API, REST API.

Salesforce Tools: Eclipse, Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Force. Confidential, Data Loader, Force. Confidential Excel Connector, Force. Confidential Platform.

CRM ApplicationsSalesforce. Confidential: Sales Cloud, Service Cloud, Data. Confidential .

Force. Confidential: Custom Cloud.

Salesforce. Confidential: Reporting and Analytics of Sales, Service and Custom Cloud.

Salesforce. Confidential App Exchange: Application for code backup and sub versioning within Salesforce community cloud

Version Control: Perforce, CVS, SVN, GIT

Methodologies: SDLC, Agile, Scrum

ETL Tools: Salesforce Data Loader, Web Services, Web API, REST API, SOAP, Connect API.

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i, MS Access, and MySQL.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc.), Access.

Languages: Apex, C, C++, Java, J2EE, JavaScript, Action Script, UML, HTML, XML, XHTML, DHTML, SQL.

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, UNIX, Windows 7.

WORK EXPERIENCE:

Confidential, CA

LEAD SALESFORCE DEVELOPER

Responsibilities:

• Analyzed complex business requirements and drafted new solutions using Apex classes, triggers, and Visual Force pages to automate critical business processes as per client guidelines.
• Worked in a team as a Sr. Developer and Administrator to perform technical requirements, detailed analysis of business and designed the solution and documented proposed changes and potential system implications related to ongoing Salesforce releases.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Experience in implementation of salesforce. Confidential applications like the Sales, Marketing, Service a nd support Modules.
• Extensively Implemented Agile Methodologies, i.e., Test Driven Development (TDD) with Continuous Builds and controlling iterative and incremental projects.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.
• Worked on Agile Environment under SCRUM methodology. Attended kickoff meetings. Reviewed requirements, functional and technical design documents.
• Configured and involved in rollout of SSO across multiple users across globe using a custom domain and IdP (Identity Provider).
• Worked on Apttus CPQ integration with Salesforce on integration to bring existing custom functionality into parity upon implementation. I worked on DocuSign for Quote approvals.
• Worked on Eclipse, Developer Console, and Anonymous blocks development tools for developing, debugging, and testing of Apex classes, Visualforce pages, triggers, and test classes.
• Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.
• Worked on building SOQL, SOSL, Dynamic and Relationship queries across various objects and worked on tuning queries which are hitting governor limits.
• Developed various Custom objects, Tabs, Buttons, Components, Visualforce pages, Controllers, Apex Triggers for various functional needs in the application.
• Developed responsive Visualforce pages by using native components and HTML5 tags in the Visualforce pages. Written Visualforce pages to have look and feel same as Lightning.
• Worked on client-side validations using Java Script for various Visualforce pages in the application.
• Built custom CSS for all Visualforce pages and loaded in the static resource.
• Created Apex REST web service methods to inbound calls to salesforce and supported response in JSON and XML format.
• Created Apex REST web service methods to inbound calls to salesforce and supported response in JASON and XML format.
• Consumed WSDL and generated salesforce Apex stubs and added WS Security headers for outbound calls to external application from salesforce
• Created Batch Apex classes for batch execution and updating of related fields.
• Worked on creating Reports, Dashboards, Report Types and Analytic Snapshots on various standard and custom objects.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Built custom Salesforce1 Lightning apps for different business groups in the organization and used Salesforce lightning design system styles.
• Created Lightning Component Tabs and Visual force Tabs.
• Developing a lightening App with Lightening Design System.
• Involved in the customization of the Salesforce app using Lightning resources.
• Implemented sales cloud and service cloud to improve customer retention and service delivery process improvement application experience.
• Implementing Sales Cloud, Service Cloud, Chatter, and custom applications in Force. Confidential .
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Designed custom Components, used them in Visualforce pages along with AJAX for partial page refresh.
• Worked on analyzing data while migrating from MS Dynamics to Salesforce, performed data cleansing /merging and prepared Data Dictionary for migration.
• Designed and deployed Validation rules, Approval processes and Auto-response for automating business logic.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Used Salesforce. Confidential AJAX toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Creating Web Services for handling requests and API and SAAS based applications using REST or SOAP based web services.
• Written Apex test classes and targeted 90% of code coverage for all the test classes and maintained 88% of organization wide code coverage.
• Configured and used source control tool Git to maintain repositories for various releases.
• Worked on migrating components using Force. Confidential Ant migration tool, Change Sets and Workbench from DEV to QA, ST, UAT and production instances.
• Configured Chatter for the Users in the organization for collaboration.

ENVIRONMENT: -Agile, Salesforce Enterprise edition, Apex, Visualforce, AJAX, Workflow & Approvals, Sales Cloud, Service Cloud, Data Migration, Apttus CPQ, Web Services, Reports, Dashboards, HTML5, CSS3, Controllers, Data Loader, JavaScript, SOAP, REST API, Eclipse IDE, Window 7.

SALESFORCE ADMINISTRATOR/DEVELOPER

Responsibilities:

• Performed the roles of Salesforce. Confidential Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce. Confidential (SFDC).
• Agile Development Methodology was followed for the implementation.
• Involved in Integration using REST and JASON.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Contracts, Quote, Quote Line Items, and Campaigns.
• Integrated on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs .
• Develop and maintain validation rules, custom workflow, approval processes, advance approvals (Apttus).
• Customizing the Apttus product configurator and quote application according to business needs.
• Generated the quotation word document from Salesforce. Confidential and using the feature of ApttusCPQ product.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, and using CTI integration on Salesforce. Confidential data and accounts.
• Played a major part in designing the Campaigns for the Marketing users.
• Designed, Implemented, and Deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, and Components.
• Worked on Components, Custom Labels, Record Types, and Static Resources.
• Created different Formula Fields for the various standard and custom objects.
• Created Workflow Rules and Approval Process to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Salesforce. Confidential web services client using Sales force web services API, Java, XML, and partner WSDL.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Experienced in deploying the CRM tool Salesforce. Confidential to include: Business Requirement Development (BRD), dashboard development, report & list view development, process flows and documentation.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce. Confidential, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce. Confidential entity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.

ENVIRONMENT: Force. Confidential Platform, Salesforce Enterprise Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox, Apttus CPQ, MySQL, Data Loader, Java, WSDL, AJAX, REST, JASON.

SALESFORCE DEVELOPER

Responsibilities:

• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse. Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce. Confidential platform.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Utilizing Desktop Integration for Salesforce for Outlook.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Involved in creating the requirement matrix with use cases and requirements and leaded the team to make sure all the requirements met in the unit testing.
• Involved in Integration SAP PI with SFDC using REST.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Performed the roles of Salesforce. Confidential Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.

ENVIRONMENT: Windows 7, Force. Confidential Platform, Salesforce Enterprise Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox, MySQL, Data Loader, J ava, WSDL, AJAX, REST, JASON.

SALESFORCE ADMINISTRATOR

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce. Confidential CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce
• Worked directly with senior management to establish parameters for designing the system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Integrated database with the proprietary software.
• Participated in the training sessions provided by the Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in the organization
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Involved in preparation of the Training Manual for the releases
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce. Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

JAVA DEVELOPER

Responsibilities:

• Responsible for understanding and execution of requirements and developing the application as per the requirements and business rules.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Developed several GUI web pages using JSP, HTML, and XML.
• Used JavaScript to perform checking and validations at Client's side.
• Involved in integration, deployment, enhancements, code reviews, design reviews and also responsible for modifying the existing code.
• Responsible for source code and version control (VSS).
• Establishing connectivity to Oracle database using Servlets and retrieved the data from Oracle database using SQL queries.
• Maintained release notes and release plan for every release. Effectively communicated with client, team in Knowledge Transfer sessions.
• Code Review & Debugging using Eclipse.
• Provided extensive pre-delivery support by bug fixing and code reviews and Maintenance.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.

ENVIRONMENT: Java, J2EE, JDBC, JSP, HTML, Java Script, WebLogic 8.1, MVC Architecture, Struts 1.3, Java, JSP, Servlets, Oracle 9i, Eclipse and Windows XP.