PROFESSIONAL SUMMARY:

• 9 plus years of overall professional IT experience with 4 plus years of extensive experience with Confidential CRM and Force.com platform as administrator & developer, 5 years of expertise in C/C++, Core Java, Python and UNIX Shell Scripting.
• Experience in Design, Development and Implementation. In depth knowledge of CRM, ERP, LMS and GUI Tools. Diverse experience as Technology specialist translating to a broad technical, functional understanding of CRM, ERP and LMS implementation.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Experience in setup, configuration, customization implementation and support of Salesforce CRM application.
• Extensive experience in customizing standard objects like Accounts, Contacts, Leads, Opportunities, Cases and Custom objects.
• Experience in developing Apex Classes, Triggers, Visual force pages and writing Workflows.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in creating Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Data Migration experience with Salesforce using Import/ Export Wizard and Data Loader.
• Experience in creating Reports and Dashboards with Salesforce
• Skilled in performing Functional analysis & documenting detailed business specification.
• Understanding use case scenarios and writing unit test cases to meet quality assurance.
• An effective communicator with excellent relationship management skills well augmented with strong analytical & problem solving abilities.
• Experience with Software development methodologies like Waterfall & Agile
• Confidential Certified Administrator (ADM 201), Google Certified Innovator & Certified Microsoft Office Specialist.

TECHNICAL SKILLS:

Confidential: Custom Objects & Relationships, Validation rules, Process flows, Workflows, Approval process, Web to Lead/Case, Chatter & Communities, Data Import/ Export, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Dashboards

Other Cloud Apps: Managebac, Connect4m.com

Languages: Visual Basic, C, C++, Python, ASP

Operating Systems: Windows 2000, Win 7/8/10, Win NT

Databases: SQL Server, MS Access

Collaboration Tools: Google Apps, MS Office 360Other Tools: Adobe Creative Suite, Coral Draw

PROFESSIONAL EXPERIENCES:

Confidential, Eagan, MN

Salesforce Administrator/ Developer

Responsibilities:

• Participating in meetings with business and technology groups at both organizations.
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and Security aspects of Salesforce.
• Worked with various Confidential objects like Accounts , Contacts , Leads , Opportunities , Reports, and Dashboards.
• Developed various Custom Objects , Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using Confidential platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Used Data migration tools and de-duplication.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Interacted with the Confidential premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Confidential, Sunnyvale, CA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support for ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integration of Applications with Confidential using SOAP web services API and Web Sphere Cast iron.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment: Saleforce.com platform, Apex, Visual Force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Confidential

Salesforce Consultant

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of the Salesforce application.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Confidential Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval Processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Participate in business meetings to gather requirements. Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects and created custom objects based on Business need.
• Development of various Custom Objects, Tabs, Components and Visual Force Pages.
• Configuration of custom reports, creating report folders and managing permission to different business groups.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Administrative level support for users of the Salesforce application. Troubleshooting issues reported by users.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Environment: Confidential Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval Processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processesConfidential

C++ Developer / Faculty

Responsibilities:

• Impart class room trainings/ corporate trainings on basics of computers
• Impart trainings on programming languages (C, C++, Visual Basics, ASP etc) and database (MS-Access).
• Assist students on completing their projects using specific technologies/ tools.
• Worked with users from requirement gathering to the final delivery of the product, support and rollout.
• Analyzed, Designed and modified multithreaded applications.
• Enhanced C++ code to manage revenue information onboard for both crew and guests.
• Used STL components like containers, iterators, function objects and algorithms in applications.
• Used sockets for communication with vendor API for POS systems
• Used SVN for source code control.
• Modified & tested scalable, multithreaded, high throughput C++ programs.
• Modified existing multithreaded server infrastructure to push additional indicative information to downstream subscribers.
• Implemented additional validation logic for a rule engine server that checked for logical inconsistencies in indicative data and reported them in a user workflow using C++, STL and multithreading.
• Optimized design and code for high performance and fixed various bugs.
• Used various data structures/design patterns like Observer, Singleton, Facade in software design.
• Used C++ interface/SQL to update/retrieve information from MySql DB.
• Wrote Python scripts to manage end of day (EOD) tasks.

Environment: AIX, C/C++, UNIX scripting, Sybase, DB2, DBX, MS Visio, Make.

Confidential

C++ Software Development Intern

Responsibilities:

• Developing an application for Confidential using Visual Basic.
• Designing Database Structures.
• Designing and Implementing the User Interface.
• Coding and Testing.
• Designing the Report layouts.
• Developing Reports using Crystal Reports