SUMMARY:

• 8+years extensive experience of Salesforce CRM application on Classic and Lightning.
• Strong experience in Design, develop, test and document Salesforce. Confidential user interface proficiencies and business logic by utilizing Lightning Components, Visualforce and APEX code
• Extensive experience using Salesforce Administration, Profiles, Creating Roles, Page Layouts, Security (Org - Wide default, Sharing rules) and Authentication Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes, Chatter.
• Experience in Sales cloud, Service cloud and Customer Portal.
• Experienced in integration of Salesforce. Confidential with external applications by using Web Services API, Metadata API, SOAP, and IBM web sphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Certified in DEV401 and ADM201.

TECHNICAL SKILLS:

Platform: Apex Language, Apex Classes, Apex Triggers, AppExchange, SOQL, SOSL, Visual Force Pages (Lightning Components & Controllers), Chatter, S-Controls, Apex Web Services, Batch Apex, AJAX, Workflow & Approvals, Validation Rules, Dashboards, Reports, Analytic Snapshots, Live Agent, Force. Confidential Eclipse IDE Plug-in, Sales Cloud and Service cloud.

Languages: Java, C, XML, HTML5, SQL, JavaScript, JQuery, CSS3.

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2, MySQL, MS Access 2007/2000

WORK EXPERIENCE:

Confidential, Westbrook, ME

Salesforce Admin/Developer

Responsibilities:

• Following Agile SDLC methodology (Bi Weekly Sprint) throughout the life cycle.
• Managing Salesforce user requests, system troubleshooting, and system escalations, & manage third party consultants on systems integration projects.
• Managing Salesforce configuration changes as per business request.
• Participate in daily planning and development meetings in an iterative development environment.
• Interacting with client for collecting requirements and resolving issues.
• Collaborate with team members on new feature technical design, technical requirements, limitations, and implementation.
• Maintaining and customize all aspects of the Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration .
• Working with Salesforce objects such as Accounts, Contacts, Leads, Contracts, Activities and Reports and Dashboards.
• Implemented Sales path feature by using lightning components.
• Extracted and Imported Data from existing system by using Data Loader tool.
• Developed and modified Controller Classes, extensions and Visual Force Pages for various functional needs in the application.
• Created Reports and Dashboards based on various requirements in a timely fashion.
• Maintains data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Installed the Map Anything App, Provided Licenses to the users, Created Tabs for couple of Objects, configured Buttons, custom fields, Layers as business request.
• Clearly communicate status and open issues to team members and leadership.
• Responsible for access and data security within Salesforce.
• Managing and Responsible to move all the existing data to move lighting (Technical Debt).
• Provide technical leadership and work effectively within a collaborative team environment to implement projects in a timely manner.

Environment: Sales Cloud, Service Cloud, Salesforce1 (Cloud1), AppExchange (Map Anything, What Fix, Tableau), Apex, Lightning components, Visual force Pages, Java Script, JQuery, HTML5, CSS3, Eclipse IDE, Data Loader, ETL Tool (Informatica), SVN, .

Salesforce Admin/Developer

Responsibilities:

• Followed Agile SDLC methodology throughout the life cycle.
• Collaborates with the business to prioritize key business/technical initiatives.
• Participating in project team meetings and communicated effectively with Architects, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
• Created the Console on Service cloud and configured the all components on console.
• Worked with Business in creating user stories.
• Created various Profiles and Permission Sets, Role Hierarchy for Agents and Agent Team Members.
• Designed and configured Custom Objects, Validation Rules, Assignment rules, Queues and workflows as business. Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on Case Management.
• Developed and configured various Custom Reports and dynamic Dash boards for different user profile (Agents and Agent Team members) based on the need in the organization.
• Created Sales Path (Salesforce1) for agents to make available other opportunities.
• Worked on Customer Portal (Cases), provided solutions for Customers raised cases in portal.
• Implemented Process Builder functionality to send Chatter post on Case close and on Lead conversion.
• Developed Apex classes and Triggers on SPI (Sensitive personal Information) feature.
• Developed Visual Force pages by using Lightning and also Used Java Script UI framework.
• Integrated the existing MPD data into Salesforce application by using REST API.
• Worked on high priority bugs, trouble shooting and fixing emergency issues.
• Developed Unit Test Scripts and completed all unit testing.
• Developed and prepared deployment packages.

Environment: Sales cloud, Service Cloud, Salesforce1 (Cloud1), Chatter, Data Loader, Java Script, JQuery, HTML5, CSS3, Eclipse IDE, Data Loader, Rally.

Salesforce Developer

Responsibilities:

• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs.
• Created Profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Triggers, Visualforce pages.
• Technical accountability by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects and users.
• Customized Canvas on Chatter Feed to make available for the users.

Environment: SaleForce. Confidential platform, Visualforce (Pages, Component & Controllers), Apex Language, Eclipse IDE, Canvas, SVN, JIRA.

Salesforce Admin/Tester

Responsibilities:

• Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, and user profiles.
• Followed good development practices by testing changes within the Salesforce sandbox before deploying to production.
• Simplified and reduced technical responsibility by identifying and deleting unused fields, workflows.
• Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Contributed the implementation of security practices by monitoring login and user activity, de-activating unused users, and auditing field and profile access and security permissions.

Environment: SFDC toolkit (Visual force, Apex, S-controls, Triggers, Chatter), Data Loader, Eclipse IDE, Permission Sets, SVN,JIRA.