SUMMARY:

• 9+ years of professional experience in Application Software Designing, Development, Testing and Implementation with 6+ Years of Salesforce CRM Platform as a Configurator, Administrator and developer with experience in Apex/Visualforce Coding Language.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force. Confidential, Chatter collaboration and App-exchange on Salesforce.
• Proficient in quality SFDC programming in Apex classes, Triggers, Test classes, VisualForce pages, SOQL and SOSL with deep understanding of object oriented programming methodologies and best practices.
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom application, Salesforce console, objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, workflow rules, Data Utilities, Data loading and cleansing, Drawloop, Exposure to Salesforce Lightning Experience.
• Proper understanding of Salesforce as a CRM tool, its capability, limitations and Best Practices to accomplish Business requirements.
• Fair knowledge of Salesforce lightning and Aura framework with trail heads and personal study
• Experience in the complete life cycle of project development (SFDC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Worked closely with Business Users to enable business processes using SFDC and providing regular training.
• Implemented security and sharing rules at object, field, and record levels
• Experience in data migration using Salesforce data loader, Informatica and Jitterbit.
• Performed Integration of SFDC with external Web Service API’s.
• Proficient in business CRM processes like Campaign Management, Lead management, Account Management and Case management.
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• A skilled problem solver and an efficient team player. Excellent communication and interpersonal skills, and ability to effectively communicate technical issues and resolve problems at all levels of the organization to reach deadlines. A true People person .

TECHNICAL SKILLS:

SFDC Technology: Apex Custom Controllers and Extensions, JavaScript, Apex Triggers, VisualForce Pages, Force. Confidential IDE (Eclipse), Ajax Toolkit, Agile Scrum, BigMachine, Packaging and Migrations, SOQL, SOSL, Data Loader, Connect Offline, Apex Explorer, Informatica-on-demand; C, C++, PHP, SQL, ASP.Net; MS Windows 98/2000/XP/Vista, Linux/Unix, Macintosh; MySQL, SQL Server 2000/2003, Oracle 9i, 10g; HTML, XML, Drawloop.

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills MD

Sr. Salesforce Developer/Lead

Responsibilities:

• Experience with three full system development lifecycle in Salesforce Sales cloud, Service cloud implementation as Lead Salesforce Developer with specialization on Salesforce Case management along with Salesforce communities.
• Lead multiple smaller Salesforce projects and have worked with various teams
• Very adamant about delivering implementations on time.
• Experience with designing and implementing custom Salesforce Solutions to accommodate business requirements.
• Key member of Solution Architecture Package (SAP) documentation Preparation team.
• Designed Security framework for all user groups associated with projects I lead by configuring Org-Wide Defaults, Role Hierarchies, Sharing Rules, Permission sets, groups, Queues and Manual Sharing.
• Worked on multiple projects at a time and have volunteered as a scrum master often.
• Prepared multiple design demo to management/product owners and walk through of what the system would look like functionally upon implementing completion
• Well versed on Data migration and analysis using Jitterbit Data loader, Salesforce data loader and informatica Cloud data loader. Also, created multiple batch classes to process such data stored into Staging/import table onto defined destination objects while being cautious about maintaining data quality.
• Understanding of Integration of salesforce with other system (FACETS, Broker Portal)
• Proper command on Apex Coding language with skills on writing proper Apex triggers, Batch Apex Jobs, and test classes with ample comments. Proper understanding of object oriented coding, Query (SOQL,SOSL) language and coding framework and use cases of Eclipse, developer console, static resources and custom settings, debugging, workbench and other helpful plugins for efficient development.
• Created multiple custom VisualForce pages with as well as few extensions to standard pages, along with the Apex controller classes and test methods in accordance to the requirements.
• Imbedded JavaScript within Visualforce page along with bootstraps and responsive designs for faster rendering of data, better performance, pagination and visual affects.
• Experienced Implementing single Sign on and My Domain.
• Thorough knowledge of Salesforce capability and limitations and hence have experience with efficient way of performing development work. Have developed good judgments regarding when to Not use codes
• Experience with Analyzing debug logs, field history tracking as a part of general support and bug fixes.
• Prepared many reports and dashboards for executives/manager
• Participated in all requirement gathering sessions and helped busienss understand the capablilty as well as limitations on salesforce and provide helpful recommendations for effective use of salesforce
• Experienced in Almost all Declarative tasks in salesforce inclduing but not limited to creation of objects, fields, validation rules, workflows, process builders, page layouts, recordtypes, etc
• Fair Knowledge of salesforce lightining and Aura framework from trail heads and personal study.
• Decent Exposure to marketing cloud.
• Experience in Salesforce Knowledge implementation
• Lead numerous small and large scale metadata and code deployment and calculated release planning/management amongst multiple sandboxes to Production Org as well as timely refreshes of these sandboxes.
• Created Numerous SOP (software operating procedures) and knowledge transfer documentation for various pieces of implementations that the team did.
• Worked Very closely with onshore and offshore Testing and Development teams
• Admirable communications skills (verbal and written)

Tools: & Technologies: -Saleforce. Confidential platform, VisualForce (Pages, Component & Controllers), Apex Language, Apex Triggers, Custom Email Templates, DML statements, SOQL, SOSL, JavaScript, Salesforce Data Loader, Jitterbit Data Loader, Informatica, Batch Processes, SOAP, WSDL, Workbench, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop, Salesforce Knowledge, SharePoint,

Salesforce Developer/Configuration

Responsibilities:

• Experienced with full system development lifecycle in Salesforce Service cloud from the first day on till couple of major deployments.
• Designed, developed and implemented Case management system including email to case functionality
• Designed and implemented various Email templates for Auto-Response to customers.
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards for executive levels as well as manager levels
• Experienced in security seting with proper understanding of Sharing setting and roles and profiles settings
• Experienced in working with agile methods and testing procedures
• Experienced in Use case diagrams and full use cases for understanding requirements from business analysts
• Detailed knowledge of workflows, validation rules
• Experience with Analyzing debug logs, field history tracking as a part of general user support.
• Experience integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the in house applications.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Perform administration tasks as needed, managing custom fields and page layouts for standard and custom objects
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce. Confidential instance using Data Loader.
• Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Working knowledge of Salesforce. Confidential platform, APEX classes, triggers and web services, Visual Force, Salesforce API’s, SOQL, and Force. Confidential platform
• Proficiency in HTML, XML, C#/Java and web services
• Experience working with SOQL
• Experience with Salesforce data tools such as Data Loader, Excel Connector, informatica, Eclipse Force. Confidential IDE
• Experience integrating salesforce. Confidential with other apps via real time, batch and sync
• Experience in a test-driven and formal QA Development environment including: development, staging, production deployment cycles
• Solid understanding of the capabilities and limitations of the Salesforce. Confidential CRM app, coupled with a solid understanding of the business processes
• Strong business analyst with functional experience, including requirements gathering, creating/deploying solutions to end-users
• Experienced team player when seeking solution to any sort of problems.

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force. Confidential API and Web Services.
• Worked with a set of related objects and complex set of interconnected fields in those objects.
• Developed Triggers that would account for deletion, bulk-safe and with exception handling and wrote respective test classes with a minimum of 85 % code coverage.
• Designed and created VisualForce pages
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force. Confidential Explorer.
• Created Many-to-Many relationships and created Junction objects between the existing Group and Persons account to classify Persons Account based on their employment status at an organization.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Utilized Drawloop to Create DDP (dynamic document package) that would merge all the required fields into account specific forms for every individual account based on their Service contract, entitlement, Group account and which class the account would fall under.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Collaborated Chatter Desktop for the Organization

Tools: & Technologies: -Saleforce. Confidential platform, Drawloop, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop

SalesForce Configurator/Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Created the company profile, set up new users, defined roles and set up public groups, Involved in setting up field level access for each custom object created based on the user’s role within the Organization.
• Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Developed Triggers with bulk-safe and exception handling and have a minimum of 85 % code coverage
• Used Data Loader for Data Migration in force. Confidential platform
• Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
• Configured visual workflows for price quotes
• Generated Tabular, Summary and Matrix reports to create Standard and Custom reports.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup

Tools: & Technologies: -Force. Confidential platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, JavaScript, DML statements, SOQL, SOSL, Data Loader, HTML, Chatter, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Custom objects and Fields, Time based triggers, Workflows Rules, Validation Rules.

Salesforce Administrator/Developer

Responsibilities:

• Developed Queues for the specific leads based on the lead assignment rules
• Applied approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the accounts, contacts and opportunities
• Created VisualForce pages and Apex classes and test methods in accordance to the requirements.
• Extensively used Apex codes and JavaScript to develop bulk-safe triggers, workflow rules and required business logic.
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Implemented Chatter collaboration
• Used applications like dupeblocker for data duplicate data cleansing
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Designed and implemented various Email templates for Auto-Response to customers.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Training the end-users of the SFDC CRM application.

Tools: & Technologies: -Saleforce. Confidential platform, Visual Force (Pages, Component & Controllers), Apex Language, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Agile Scrum, Chatter

Salesforce Administrator/Developer

Responsibilities:

• Implemented BigMachine solutions form AppExchange to configure real time and centralized pricing and quote to eliminate the older disconnected quoting tool and to simplify the entire quoting process.
• Integrated Salesforce. Confidential with BigMachine and DocuSign from SFDC AppExchange using SalesForce Partner Web Services for approval and custom workflow solution.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force. Confidential Explorer.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in analysis of functional and technical requirements, created the custom objects, formula fields, lookup and master-detail relationships.
• Created various Reports (summary, matrix, tabular and dashboards) to assist managers to better utilize Salesforce as a sales tool
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on the requirements
• Experienced with JavaScript, Apex Codes, SOQL and SOSL queries and DML statements
• Wrote various queries in generating reports and Dashboards using combination of custom objects and standard objects
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce. Confidential Profiles and Roles
• Developed Salesforce. Confidential site and customer portal for various organizational units and partners

Tools: & Technologies: -Force. Confidential, BigMachine, DocuSign, JavaScript, Apex Codes, Apex Data Loader, Import Wizard, Informatica, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, SOQL, SOSL, Excel, Custom objects and Fields, Time based trigger, Workflows Rules

SalesForce Administrator

Responsibilities:

• Proficient in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Experienced with customizing custom objects, tabs, fields, and page layout as per the business need.
• Expertise on migrating data from external legacy system into Salesforce application using Apex Data loader & CSV files.
• Worked on Requirements gathering and project management for SFDC implementations in accordance with the needs of the organization.
• Used JavaScript, Developed Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developing SFDC custom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured custom reports and report folders for different user profiles.
• Experience integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Experienced on implementing role hierarchy & sharing rules to configure visibility
• Customized the Messages & Alerts on the Home page.
• Experienced with SOQL and SOSL query language
• Qualified in implementing visibility rules established within Salesforce. Confidential . The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Worked closely with business process reviews.

Accounting Software Administrator

Responsibilities:

• Experienced in Inter-company Account Reconciliation using QuickBooks and Microsoft Excel
• Proficient in Invoice processing and vouching using JDE software
• Experience Correcting possible errors and exceptions in intercompany transactions.
• Proficient in Preparing presentation and reporting to senior management
• Expertise in Preparation of financial statements (balance sheets, income statement and statements of cash flows)
• Heavy use of Microsoft excel functions, formulas and correction of miscalculations
• Experienced with General bookkeeping such as checks, deposits and payments.

Tools: & Technologies: -Microsoft Excel, JD Edwards, QuickBooks, Microsoft Outlook, PowerPoint, Access