PROFESSIONAL SUMMARY:

• Over 8 Years of IT experience with 5+ years of experience in the Salesforce.com as Developer/Administrator.
• Proficient in creating Triggers and APEX Classes, Controller classes, Visual force Pages, App Exchange Package&Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Completed DEV - I and ADM 201 certification.
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Designed the front-end applications, user interactive (UI) web pages using web technologies like HTML5/CSS3 and bootstrap.
• Experience in delivering end-to-end solutions in Force.com platform and Service Cloud products.
• Implemented various Javascript/Jquery UI effects on the page.
• Experience in working with SOQL, SOSL, Visual force, Apex, CSS, Force.com Web Services, REST, SOAP& Metadata API.
• Experience in programming technologies such as HTML, XML, JSON, JQuery, AJAX.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Agile project life cycle processes.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-On-Demand
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• In-depth understanding of SFDC CRM business processes.
• Ability to collaborate and actively contribute in a strong, positive and multi-cultural dynamic teamwork environment, yet able to work autonomously and take ownership of tasks.

TECHNICAL SKILLS

SFDC Confidential: Apex classes, controllers and extensions, Apex, Triggers, Visual Force Page, SOQL, SOSL,SFDC Utilities/Tools: Data Loader, Workflows & Approvals, Dashboards, Custom Objects.

SFDC Tools: Apex Data Loader, Connect for Outlook,Force.com IDE(Eclipse).

Languages: C, C++, Java, PHP, SQL, Apex, .Net.

Web Technologies: HTML, CSS, XML, JavaScript.

Operating System: Linux, MS Windows Vista/8/10.

PROJECT SUMMARY:

Confidential, St. Louis, MO

Lead Salesforce Developer

Responsibilities:

• Develop and maintain Visual Force pages, Apex (triggers, classes, controllers, etc.).
• Implement Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud   platform.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Use Eclipse Force.com IDE for development and deployment.
• Perform   Salesforce administration including, security, workflow rules, approval processes, formulas, validation rules, page layouts, pick lists and configuring custom objects.
• Analyzed and designed the Leads & sales process for the Partners in Partner Portal.
• Collaborate regularly with senior management, IT, and end users to gather business requirements and provide solutions.
• Implemented Salesforce Sales Cloud for partners.
• Manage and cleanse  Salesforce  data using various tools (Access, Excel, Data Loader, and Demand Tools).
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Create and manage APEX test coverage.
• Implement and train users on new and additional system functionality (lead object, content, new custom objects).
• Perform different tasks in sales modules like Lead Conversion, Opportunity Registration & Lead scoring.
• Customize and publish report types, dashboards and reports depending on the user requirements.
• Regularly attend a change advisory board meeting to discuss system changes across the organization.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), SFDC Service Cloud, Security Controls, JavaScript, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs.

Confidential, St. Louis, MO

Sr. Salesforce Developer / Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Worked closely with Sales team and Business Analysts and performed detailed analysis of Business and Technical Requirements and Designed the solution.
• Implemented the Service cloud on Salesforce CRM to handle the various inquiries, cases and information requests.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Involved in work with sales modules such as Quote generation, Product & price book, Price discounting lifecycle.
• Created different profiles and setup the permissions based on the roles in the organization
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications.
• Demonstrated knowledge of XML, HTML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, SFDC Service cloud features Email2Cse, Web2Case, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL,XML,SQL, Apex Schema Builders, and Custom Tabs, Excel.

Confidential, Renton, WA

Salesforce Developer / Admin

Responsibilities:

• Performed the role of SFDC Developer, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Developing email-to-case functionality to capture customer inquiries in the Service cloud.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers. 
• Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
• Created the workflows for automated case routing, entitlement managements, alerts and other processes.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migratingthedata from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s SalesforceCRM application.

Environment: Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, Advanced use of Excel.

Confidential, Beaverton, OR

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Writing procedures and Packages for Report Generation using Oracle as Database.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.