PROFESSIONAL SUMMARY:

• 9+ years of experience with over 6 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications, Two years of experience in developing web applications using Java.
• Certified Salesforce.com Developer (DEV 401) and Administrator (ADM 201) with proficiency in Salesforce CRM and Force.com platform working as a Salesforce Developer and Administrator.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Force.com API.
• Expertise in creating Roles, Profiles, Email services, Page layouts, Record Types, Workflow Alerts, Actions, Validation Rules and Approval processes.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Proficient in object oriented design and MVC architecture and can write SOQL and SOSL queries across multiple objects using DML statements and Database methods.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports, Dashboards and Tasks.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Lightning Design System.
• Good Knowledge and experience in various Software development methodologies like Agile, Waterfall Model from a Developer standpoint, which involves requirement elicitation, requirement analysis, functional design, implementation and enhancement of projects.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader, Informatica On Demand and Snap Logic
• Proficiency in Object Oriented Languages like C#, Java and web technologies like HTML, XML, CSS, JQuery and JavaScript.
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.

TECHNICAL SKILLS:

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox & Production)

Salesforce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards.

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Documentation Tools: MS Office, XML, HTML, JavaScript Salesforce.com modules

Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, Partner Portal

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

Marketing Cloud: Salesforce automation including Campaigns, Leads, Accounts, Contacts, Opportunities, Contract, Customer Portals

PROFESSIONAL EXPERIENCE:

Salesforce Developer/ Administrator

Confidential, Minneapolis, MN

Environment: Force.com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries, Visual force pages, Controllers, Custom/Standard Objects, Custom Tabs, PageLayouts, Force.com, Workflow & Approvals, Reports, Security Controls, Data Loader.

Responsibilities:

• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training end users.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation.
• Extensive experience in developing Apex Classes, Triggers, Controllers and Visual force pages, strictly respecting all the Governor Limits enforced by Salesforce.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirement.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time - Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.

Salesforce Developer/ Administrator

Confidential, Woonsocket, RI

Environment: Force.com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries, Visual force pages, Controllers, Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Security Controls, Data Loader.

Responsibilities:

• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created and deployed several reports using force.com platform.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, Visualforce Pages to suit to the needs of the application
• Evaluated Salesforce.com Support module for call-center / help desk application.
• Interacted with the Salesforce.com premium tech support team on need basis Trained users by explaining the functionality of deployed Salesforce application by walking them through various tabs and pages of the application
• Created various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Salesforce Developer/ Administrator

Confidential, San Antonio, TX

Environment: Force.com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries, Visual force pages, Controllers, Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Security Controls, Data Loader.

Responsibilities:

• Implemented Sales and Service cloud modules in Salesforce platform.
• Developed Organization-wide defaults settings, Role hierarchy, Profiles, Sharing Rules, Permission sets, Public groups and Queues according to the requirement.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages, SOQL, SOSL.
• Implemented Test classes to support Code Coverage for deployment to production and performed smok tests before QE Validation.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Designed and deployed Workflows, Validation rules, Master and Lookup Relationships, Formulas and Approval Processes for automating business logic.
• Created Managed and Unmanaged Packages and deployed in AppExchange.
• Performed IDE, Change Sets and ANT Script deployments using Metadata APIs as needed and validated the components before deployment to ensure a smooth process.
• Worked on Standard Objects like Accounts, Contacts, Leads, and Opportunities and added some custom fields to those standard objects to meet the business requirements.
• Developed Apex classes, Visual force pages to meet the functional needs of the application and also developed Apex triggers to achieve complex validations in the application.
• Developed Custom Objects, Custom fields, look up, Many-to-Many Relationships, Page Layouts, record types, Workflow Rules, Validation Rules, Assignment Rules and Escalation Rules as per the business requirements.

Salesforce Developer/ Administrator

Confidential

Environment: Force.com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries Visual force pages, Controllers, Custom/Standard Objects, Custom Tabs, PageLayouts, Force.com, Workflow & Approvals, Reports,, Data Loader.

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Create & customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, Dashboards & user profiles.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.
• Developed triggers, apex classes, custom Controllers to achieve the complex business functionality in the application.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom objects.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Created Visual force email templates and also automated Email Process to send customers.
• Administration of various objects, fields, Page layouts, tabs, custom reports, report folders, report extractions to various formats.
• Created and deployed several reports, developed various workflows.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Provided post-implementation support to assist end users in administration tasks.
• Assisted with data migrations using Data Loader and Import Wizard.

Java Developer

Confidential

Environment: Java, HTML, Java Script, JQuery, XML, CSS, Bootstrap, VF, SOAP/REST

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the
• Design and development of project
• Designed application with UML (Unified Modeling Language)
• Developed application based on SDLC (Software Development Life Cycle)
• Developed complete Web tier of the application with struts framework.
• Developed Session Façade with Stateless Session bean.
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and
• Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTM