PROFESSIONAL SUMMARY:

• Have almost 6 years of IT professional experience with full project lifecycle implementation (SDLC), Requirements analysis, Design, Development, Testing, Deployment and production support of Software applications
• Administration, Configuration, Implementation and support experience in Salesforce
• Experience in detailed analysis of business and technical requirements and designing the solution by customizing standard objects of SalesForce.com (SFDC) and other Platform based technologies such as Visual Force and Force.com API
• Experience on various Salesforce.com configurations/customizations as listed but not limited to: Standard and Custom Objects, Fields, Tabs, Record Types, Page layouts, workflows, approval processes, email alerts, validation rules, sharing & security rules, custom settings, permission sets, pick list values, Field level Security, Record level Security, Profiles and Roles, Contacts, managing users, licenses, login and password regulations, Fiscal years
• Experience building APEX classes, triggers and Visualforce pages
• Experience in customization of code in accordance with the governor limits
• Experience in managing the change management requests and accordingly modify the configurations and code as per the business requirements
• Experience building apex batch jobs in Salesforce and monitoring various apex jobs and bulk data load jobs on a daily basis
• Experience in building integrations using SOAP and REST APIs
• Experience integrating Mulesoft and Salesforce. Served as an Admin for Mulesoft Platform and performed tasks such as creating users, controlling access, scheduling and running the batch jobs, monitoring the jobs and updating versions
• Experience creating workflows and Process Builders
• Experience working in Developer, Developer Pro, Full and Production environments and creating, moving, validating and deploying Change Sets from one environment to the other
• Experience in migration of Portals to Communities
• Experience writing SOQL and SOSL Queries in Developer Console and in Apex classes to retrieve data in Salesforce.com
• Experience on Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader
• Worked extensively in troubleshooting integration issues between Salesforce and other systems
• Developed, launched and managed in - depth dashboards and reports for all team functions on both management and individual levels
• Created training materials based on business requirements
• Conducted training on Salesforce to sales and marketing teams.
• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and manual testing.
• Extensively worked with JIRA and Pivotal Tracker
• Experience and understanding of Object Oriented Design (OOD), UML, MVC and multi-tier architectures
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Strong working experience in Agile Environment with daily Scrums
• Excellent analytical, de-bugging skills and documentation skills
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects

TECHNICAL SKILLS:

CRM Applications: Sales Cloud, Service Cloud, Marketing Cloud, Reporting and Analytics of Sales, SAAS, PAAS

Configuration Skills: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development; Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Email and Document Templates

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support. Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Approval, Data Cleansing and De-duplication, Agreements and Entitlements

Programming Languages: C, JAVA, APEX

WEB SERVICES: WSDL, SOAP/REST API, Bulk API

Query Languages: SOQL, SOSL, MS SQL

Scripting Languages: JSP, HTML, Visualforce

Other Tools: Apex Data Loader, Informatica, MS Office (Proficiency in Visio and Excel), JIRA, Pivotal tracker

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

CRM Engineer/ Salesforce Developer

Responsibilities:

• Involved in the complete life cycle implementation of the Salesforce.com Application at Royal Canin and performing the on-going support
• Interacted with various business user groups at Royal Canin for gathering the requirements for salesforce.com CRM implementation
• Closely worked with Salesforce.com implementation partners while implementing the solutions for the needs of the organization and designed solutions
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system
• Implemented future methods, batch classes and exception handling
• Designed and Scheduled various apex batch jobs to aggregate Sales data and monitored the jobs on a daily basis
• Worked on creating web forms for Customer Onboarding using Visual force and implemented the logic in Extension Controllers while leveraging the Standard Controllers
• Worked on reducing the View State of a Visualforce page
• Worked with outbound messages, SOAP and REST APIs for integration of Royal Canin’s Salesforce instance with DataWarehouse and MARS Salesforce environments via the Mulesoft cloud hub
• Extensively worked on trouble shooting the integration issues between Datawarehouse -> Mulesoft -> Salesforce
• Migrated the company’s Transport Management System from a Portal to Community
• Worked on Single Sign On Authentication using the Salesforce out of box functionality
• Worked on creating Flows and Process Builders to minimize the use of workflows
• Created Matching rules and duplication rules to avoid duplicate Accounts from being created in the System
• Worked on increasing the code coverage by writing Test Classes
• Developed various Report Types, Custom Reports and deployed them for different business user levels
• Created various Reports (summary and tabular reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Ensured quality delivered by vendors meets contractual expectations
• Provided training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com
• Used Apex Data loader to create, upset, update and delete records on a daily/weekly basis
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Used the sandbox for testing and performed User acceptance testing
• Created Inbound and Outbound Change sets to deploy changes to Production
• Extensively worked with JIRA and Pivotal Tracker to track requirements and status
• Performed under highly Agile environment with daily Scrums

Environment: Sales Cloud, Apex, Visual Force, XML, SOAP/REST APIs, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard, MS SQL, Mulesoft Cloud Hub

Confidential, Mountain View, CA

Salesforce Developer/ Administrator

Responsibilities:

• Administrated and implemented the company’s Salesforce CRM application.
• Worked with Sales cloud and Service cloud
• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Created custom Approval processes and created Approval steps which used email alerts and field updates
• Worked on SOAP/REST APIs to provide the programming interface to interact with Force.com
• Worked extensively on Defects in relates to Claims and Issues for various projects
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Identify and document bugs and feature requests in the products; determine workarounds for the software defects; work closely with software engineers and customers to implement effective solutions along business-appropriate timelines
• Developed Formulas and Validation rules to maintain the quality of the data
• Created Sandboxes from the Production environment for back up
• Worked on continuous integrations and used GIT HUB
• Deployed applications from Sandbox to Production using Eclipse and Change sets
• Created Dashboards using customized Dashboard components
• Organized daily Scrum meetings with all the team members to make sure everyone are on the same page
• Designed Technical Specification Document based on the requirements and the Existing Systems
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications
• Performed under highly Agile environment with daily Scrums

Environment: Sales Cloud, Service Cloud, Apex, HTML, Visual Force, SOAP/REST APIs, SAP, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard

Confidential, Dallas, TX

Programmer Analyst - Salesforce

Responsibilities:

• Interacted with user groups to derive the functional requirements
• Developed Use Case along with functional requirements.
• Interacted with the technical and the business team to take business and implementation decisions
• Created High-Fidelity prototypes based on client requirements and translated the same into webpages using HTML, CSS, JavaScript and jQuery
• Continuously integrated the new pages into the existing JSP application utilizing JSTL tags
• Involved in various Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Worked on creating Apex classes and triggers for the onboarding process and to convert prospects to customers
• Developed Visualforce pages for user interaction and worked on implementing controllers
• Created Dashboards using customized Dashboard components
• Performed Comprehensive Unit testing and participated in the delivery of the project
• Documented training materials, functional specifications and created periodic status reports
• Held walkthroughs with the business and the technical team in order to communicate enhancement requests and to answer and clear all their queries.
• Configured and customized different account hierarchy and page layout for different territories.
• Created the User Stories in Pivotal tracker tool on the base of requirement.
• Created users, profiles and implemented Object and field level security to hide critical information on the profile users.
• Performed testing in different sandboxes.
• Involved in identifying the requirement from the team with their Business review Checklist incorporating with Service module i.e. Case management
• Provided Level 2 IT support
• Engaged constantly with the client about application issues in their high volume, geographically distributed outlets, analyzed the issues to provide solutions
• Experience in mentoring people on the Level 2 IT support
• Attended and organized regular onsite-offshore meetings to understand and deliver the requirements
• Conducted JAD sessions, analysis development, test inspections and other project meetings throughout project life cycle

Environment: Sales Cloud, Force.com, Apex, JAVA, Visual Force, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard, MS Office, JIRA, Pivotal Tracker