SUMMARY:

• Over 8 years of experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Experience in Administration, Design, Development, Configuration, and Implementation and Support experience with Confidential platform.
• Worked on the various Application modules such as Call Center, Sales, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Involved in the full systems life cycle (FSLC) and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software.
• Experience in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services API, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Administered the SFDC application including system Configuration, Automation, Data setup and ongoing maintenance.
• Experience in realizing the business requirements to design on Confidential platform by designing the required entities like custom objects creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Strong working experience on Sales Force Automation, APEX Controllers, Visual force, Batch jobs, Bulk triggers, Future methods, and Test Classes.
• Expertise in developing, deploying and integrating Confidential CRM solutions.
• Experienced in Service Cloud Console with a good understanding of Case Management, Entitlements, Groups and Queues
• SFDC Configurations/Customizations of User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Experience working with Confidential sandbox and production environments.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experienced in Version Controlled Environments: Sub-Version and GIT
• Well versed in cloud technology and on-premise infrastructure integration for Confidential using Force.com platform, XML, Web Services and third party packages.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility and Informatica on Demand.
• Experience of deriving and using UML Use Cases, Activity Diagrams, Class Diagrams during the analysis, design and implementation phase of the projects.
• Worked closely with QA teams and experienced in reviewing and updating QA test cases.
• An effective team player with excellent problem solving and interpersonal skills.
• Strong written and verbal communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Sales Force CRM, Apex Language, SOQL, SOSL, Visual Force Pages, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom ObjectsSales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Apex Data Loader, Force.com Excel Connector, Force.com.

Web Technologies: UML, HTML, XML, XHTML, DHTML, SQL environments

Languages: Apex, C, C++, Java, Java Script, JQuery.

DBMS: Force.com Explorer, MySQL, Oracle 7.x/8.0.

PROFESSIONAL EXPERIENCE:

Confidential, Washington. DC

Sr. Salesforce Developer

Responsibilities:

• Effectively interacted with the Business Users to understand the Business Flow and Organization Structure of the Firm.
• Involved in daily activities based on managing the offshore team i.e. used to gather requirements from the client and coordinated with offshore team to yield effective outcomes with in deliverability’s.
• Involved in day-to-day standup meetings, and worked closely with other developers, BA’s and QA’s.
• Developed Visual force Components, Visual Force Pages and Controllers.
• Developed Apex Classes, Apex Triggers and Trigger Handler Frameworks on Force.com platform to customize application according to the functional needs.
• Experience with Migration tools like ANT, Apex Data loader, Force.com IDE.
• Extensively worked on custom Buttons using Onclick JavaScript functions and overridden standard view, edit and new links.
• Developed custom attachments to track the type of documents attached
• Interacted with Team to build Design’s for the requirements, this involved Building POC’s, utilizing Visual Paradigm, Enhancing Flows, and Class Flow Representations.
• Worked on customer portals and communities administration.
• Implemented validations using apex for ensuring data cleanliness.
• Project involved completely emphasizing services on Service Cloud Platform, Relative Experience on Case Management, Service Console, Knowledge Base Articles, Entitlements, Tabs, and Flows.
• Advanced Features in Salesforce using Lightning Process Builder
• Created Custom Objects, Custom fields, Tabs, and applied necessary Validation rules.
• Implemented record types wherever necessary.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Completely Involved in Developing the Custom Search Visual force Pages rather going for OOB in Service Console.
• Involved with Confidential Premier Support and handled the support cases with the help Confidential support

Environment: Service Cloud platform, Apex Language, Visual Force Pages, Data Loader, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Middleton, WI

Sr. Salesforce Developer

Responsibilities:

• Performed the role of Confidential Developer.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked on Investor Onboarding, Contact management, Financial Advisors Management, FATCA Compliance monitoring project
• Projects were accomplished using agile methodology of development.
• Closely worked with business team, while implementing the solutions for the needs of organization.
• Implemented Apex Classes, Controller Classes, batch classes, schedulable classes, future methods, test classes and Apex Triggers for various functional needs in the application and linked them to manage the workflows implemented in the system
• Extensively worked on visual force pages and controllers.
• Extensively used Data Loader to insert, update, and bulk import or export of data from Confidential Objects and used it to read, extract, and load data from comma separated values (CSV) files .
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used snapshot, eclipse, change sets to migrate metadata from sandbox to prod .
• Refreshed the sandbox to copy the data from production to sandbox.
• Worked on web services by using apex callouts to invoke external web services.
• Implemented Scheduling dashboards and run time dashboard s and worked on Custom Reports Worked on inbound web services to invoke apex.
• Worked on SoapUI and tested inbound & outbound webservices.
• Debug Apex Scripts using Debug Logs and System Log console to catch Exceptions and execute Governor Limits .
• Developed and deployed workflows and approval process wherever necessary.
• Involved in writing the UAT test cases for the scripts and respective flows.
• Processed automatic data loads and extraction of data by running apex data loader through command line.
• Monitored the company’s Sales force CRM application and provided production support.
• Created various profiles, permission sets.
• Worked on sharing and security rules, various roles and configured the permissions based on the organizational hierarchy requirements.
• Worked extensively on service cloud dealing with cases and Email2Case functionality.

Environment : Apex Classes, Custom Controllers and Extensions, Apex Triggers, SOQL, Confidential platform, Custom Objects, Data Loader, SOAP UI, XML, Force.com IDE (Eclipse), Workflows, Approval Process, Windows 7.

Confidential, Andover, MA

Sr. Salesforce Developer

Responsibilities:

• Worked on enhancements to the implemented project, and closely involved with the BA group and Developer team in analyzing the requirements.
• Used Agile methodology of development for all the project requirements given by the BA Team, Also had regular scrum meetings between BA and Developer team to discuss issues and goals fulfilled
• Worked with various Confidential objects like Accounts, Contacts, Campaigns, Opportunities, Activities, Reports, and Dashboards
• Developed Custom Objects, Custom Settings, Tabs, Components and Visual Force Pages and Controllers
• Created Custom fields, Tabs, and applied necessary Validation rules, Sharing and Security rules
• Developed Apex Classes, batch classes, test classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Worked on complex batch process, configured different email services based on requirements
• Created various profiles, roles and configured the permissions based on the organizational hierarchy requirements.
• Created Visualforce pages and embedded in standard layout, overrode case page.
• Developed and configured various Custom Reports and Analytic Snapshots to dump the data on regular basis for the sales and marketing users performance.
• Experience in migration data between sandboxes and production
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating Reports and saved them for further access to the users.
• Installed third party apps from Force.com AppExchange
• Interacted with the Confidential premium tech support team on a regular basis.

Environment : Apex Classes, Triggers, Custom Controllers and Extensions, Apex Triggers, SOQL, SOSL, Force.com IDE (Eclipse), Email Services, Batch Process, Data Loader, Apex Explorer, Conga Composer, Windows XP.

Confidential, Youngstown, OH

Salesforce Developer

Responsibilities:

• Worked on Requirements gathering/project management for Confidential implementations.
• Closely worked with Confidential consultants while implementing the solutions for the needs of organization
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Experience in developing Confidential custom objects and workflow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Developed and deployed Workflows and approval process wherever necessary.
• Used field level security along with page layouts to manage access to certain fields
• Evaluated Data entry, import processes and ensure proper data quality standards exist for the Confidential application.
• Created multiple visual force pages for various requirement need.
• Implemented data migration using Informatica on demand.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Experienced in Unit Testing for the customizations and developments done during the project.
• Redesigned application to use out of the box SFDC resources like workflows, validation rules, and formula fields to increase maintainability, flexibility and to reduce code complexity.

Environment: Confidential platform, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controllers, Reports, Dashboards, Workflow and Approvals, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Confidential Premier Support and handled the support cases with the help Confidential support.
• Administrated and monitored the company’s Sales force CRM application

Environment: Confidential CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Miami, FL

Salesforce Developer

Responsibilities:

• Responsible for enhancing existing user interface functionality built using JSP, HTML, CSS, and JavaScript & XML.
• Diagnosis and resolve problems due to software defects, which are escalated by, support staff to development team.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Designed Xml Schema in XSD file.
• Developed code to atomize testing process.
• Developed test scripts for the other developers based on the module they were working.
• Used CVS as version control.
• Implemented unit testing and integrating testing.

Environment: Java, JavaScript, Web Logic, CVS, Struts, Eclipse, Oracle, HTM and CSS.