SUMMARY:

• SalesForce certified platform Developer, Certified Administrator with overall 7 Years of IT experience that includes around 7 years’ experience in Salesforce CRM Platform and 2 years of experience in design and development of Enterprise Applications, web applications.
• Has profound knowledge in understanding Cloud Computing modules and CRM flow cycle.
• Experienced in SFDC development and having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing. Experience in working on building data model like creating custom objects and fields respectively and
• Maintaining relationships between the custom objects.
• Extensive Experience in creating workflow, actions for custom objects and approval processes for custom object fields.
• Has good understanding of multi - tenant architecture.
• Used MVC architectures for building sales force applications.
• Implemented data segregation using by creating custom page layouts and record types in which page
• Layouts are assigned to each record types and business processes.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Implemented data integration using data loader in force.com platform.
• Experience in analyzing data with reports and dashboards which include report formats, setting up apps for reports, creating different types of reports, adding dashboards components, refreshing dashboards and introducing custom reports types.
• Worked on different Salesforce environments such as sandbox and production environments for deploying between production and sandboxes.
• Experience in working on standard SFDC CRM features like Lead conversion, Account team, Opportunity Team and Account Contact Role, production and price books.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Worked on Salesforce Lightning Component to create various proof of concept.
• Apex classes, HTML, CSS and JavaScript.
• Always followed the W3C standards in building web pages.
• Extensive experience implementing with Governor Limits in Apex coding with SOQL queries, SOSL queries,
• DML statements, Email invocation, future calls and query rows.
• Experience in web technologies like HTML, XML, CSS, JavaScript, and AJAX.
• Experienced in automating the Lead and case Management.
• Self-motivated and capable of learning and adapting to newest to technologies and processes, and
• Successfully apply them in the project.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes/Controllers, Test Classes, Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

PROGRAMMING LANGUAGES: Java,.Net, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2

METHODOLOGIES: Agile, Scrum, SDLC, RUP.

OTHER TOOLS: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Administrator/ Developer

Responsibilities:

• Working as enhancement team member and performing the roles of Confidential Developer and Administrator in the organization
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Worked on various Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of Confidential (SFDC)
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to Confidential Objects and fields
• Used Data Loader for insert, update, and bulk import or export of data from Confidential objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment : Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer, Confidential Developer

Confidential, Nashville, TN

Salesforce Administrator/ Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual
• Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and integration using Data Loader, Data Import Wizard.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Experience working with Confidential sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also
• Experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange
• Applications with Salesforce, Informatics on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Confidential
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Confidential Data Loader, Informatica On Demand, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, San Jose, CA

Salesforce Consultant

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Confidential CRM solution.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on maintaining the functional areas of Accounts, Contacts, Leads, Opportunities, and Quotes.
• Created web pages using WSDL and XML Stream Reader to include data from third party financial information in Accounts object.
• Used Data Loader to upload pre-existing data from Oracle database to Salesforce.
• Integrated SFDC with external systems using Salesforce Partner Web Services.
• Used Ajax and JavaScript to materialize on-demand pricing and product configuration.
• Developed several triggers, apex classes and visual force pages as part of the application development.
• Used Salesforce chatter to provide real-time notifications of changes in accounts, leads and opportunities for the sales and service teams.
• Involved in handling bulk data migration for objects like users, accounts, leads, contacts, campaigns and quotes.
• Managed Users, Profiles, Roles, Permission Sets, Mass Email Users.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans. Analyst and Administrator in the organization.
• Involved in Setting up testing environment for the application.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Java.

Confidential, Northbrook, IL

Salesforce Developer

Responsibilities:

• Created custom links on the page layout using html S-control.
• Developed APEX triggers, classes, Visual Force pages.
• Good working experience in querying Confidential database using SOQL & SOSL queries using Force.com explorer.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Worked on role hierarchy & sharing rules to configure visibility
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Experienced to maintain, enhance and create workflows and validation rules.
• Prepared training material and trained Confidential business users.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Extracted data and developed scripts for loading data into the Salesforce application.
• Trained developers for understanding and subsequent support for the system.

Environment: Apex, Visual force, S-Controls, Force.com IDE, Exact target, SOQL,SOSL, HTML,CSS, XML, XSL, Apex data loader, Oracle 9i, MS office 2003,TOAD 8.0.

Confidential

Salesforce Developer

Responsibilities:

• Integrated Salesforce CRM with legacy Quote Management and Order Management.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Created Custom objects to build new application functionality in the Confidential .
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Confidential .
• Created new user accounts and configure Confidential to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Confidential Objects and fields.
• Worked on various Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Software Engineer

Responsibilities:

• Responsible for Business Analysis & Requirement understanding, development and data modeling.
• Responsible for creating reports on the Global History object.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visual force pages on Force.com IDE platform and Eclipse.
• Performed the testing operations on the Visual force pages, Custom Objects and Reports.
• Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Extensively uploaded data using APEX data loader.
• Used SOSL and SOQL queries during the data migration and custom development.
• Performed data cleanup and/or data migration to/from Confidential .
• Development and Enhancement of PL/SQL procedures and integration with Relational Junction ETL tool as per the business requirements.

Environment: APEX, Visual Force, S-Control, Eclipse IDE, Apex Explorer, Apex Data Loader, HTML, CSS, Force.com.