SUMMARY:

• Around 8+ years of experience as SFDC Developer/Administrator and Java Developer, over 5years of extensive knowledge of Salesforce. Confidential CRM and its Life Cycle as Administrator/Developer2+ years of experience in Java Developer.
• Extensive knowledge of CRM Administrator&Developer including analysis, modeling, design, coding, testing and implementation on various domains.
• In - depth understanding of CRM business processes
• Experienced in Sales force configuration, Customization.
• Experienced in Salesforce Integration & Data Migration.
• Experience in SFDC development in implementing Apex classes, Triggers, Visual Force, Force. Confidential IDE, SOQL, and SOSL.
• Experience in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Experience in Apex Programming for Developing Visualforce pages and Custom objects on Force. Confidential Platform.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class &, Visualforce (Page, Component & Controllers).
• Experienced in using Web Services for extracting Information from third Party Application and showing them in force. Confidential pages.
• Good experience on various technologies like Web Services, XML, AJAX.
• Experience in technologies like Java, J2EE, Servlets, JSP.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
• Worked on Migration tools Force. Confidential IDE, Eclipse
• Experienced in writing queries and stored procedures for oracle & Microsoft database using PL/SQL and SQL Languages.
• Worked with different tools like Git/ GitHub and AWS.
• Experience on detailed functional design, administration and functional test execution activities across all Salesforce. Confidential clouds (Sales and Service platform).
• Good Analytical problem solver with ability to anticipate issues, resolve functional & technical concerns to improve efficiency.
• Have end to end knowledge on Agile, Waterfall Methodology and worked with Scrum Masters
• Extensive Experience in Veeva, SAP and source code control product.
• Extensive experience on Salesforce Automation (SFA), Case Management, Web-to-Lead, Web-to Case, Email-to-Case, Selenium and Windmill.
• Extensive experience in configuring and managing Impartner,Marketo tool and salesforce. Confidential .
• Ability to handle pressure and meet deadlinesin coordinating multi task in work/project environment.
• A good team player with effective interpersonal & communication skills.
• Excellent understanding of Salesforce MVC architecture and its components such as Model, View and Controller.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visualforce, SOQL, SOSL, Triggers, Workflows, Approvals, Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Salesforce. Confidential, Roles &profiles, custom Objects, Salesforce CRM, salesforce SFA, Visual Force Pages/ Components-Control, Apex Web Services, Partner WSDL & Enterprise WSDL,Record types, Dashboards, Roles, Security, Reports, Case Management, Sandbox development and testing.

Languages/Methodologies: C#, Apex, JavaScript, Java, WCF, LINQ, jQuery, J2EE, SQL

Technologies: Salesforce, CRM7.5, 7.8, 8.0, 8.1, Ajax, jQuery, Web Services, SOAP, WSDL

Tools: and Utilities: Eclipse, My Eclipse, Eclipse IDE, AJAX Tool Kit for S-control, Force. Confidential API tools (Data Loader), Force. Confidential Explorer, Force. Confidential Platform (Sandbox and Production), Informatics Cloud, Connect Offline, Migration Tool, Developer Console, AppExchange Data Loader, ANT tool and Work Bench, Jenkins, Jira.

Web Application Servers: Tomcat, Web Sphere

Database: MySQL, DB2, MS Access, Oracle 10g/9i, SQL Server, TOAD, Squirrel

Operating System: Windows, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Montvale, NJ

Salesforce Admin/ Developer

Responsibilities:

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created many products/services you offer in Sales Cloud with Product Name, Product Code, Product Family. Then created different price books and added prices for those products.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs.
• Develop reports, dashboards, and processes to continuously monitor data quality andintegrity.
• Developed and Deployed real-time customer data using Sales Cloud.
• Tracking Campaigns in Sales Cloud. Basic tracking of a campaign effort like an email blast,a direct mail/ tagging new leads and opportunities as a result of that campaign.
• Created critical reports, sales forecasts, and territory models using Salesforce cloud.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created and deployed several reports using Salesforce. Confidential platform.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Using this Salesforce CRM, deployed all customer information and interactions in one location to follow more leads.
• Design and manage the execution of test plans to ensure a quality solution is delivered.
• Demonstrate technical thought leadership.
• Conduct code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
• Using Service cloud, we integrated business case with Case Tracking, Escalation, Rules, Validation Rules, Web-to- Case configurations
• Creating different page layout todifferent users according to the business requirement.
• Created profiles and implemented Object and field level security to hide critical information.
• Created users, roles, public groups and implemented role hierarchies, sharing rulesand record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deploymentupon successful testing.
• Experience in developing application, testing and documentation deployment.
• Worked on custom page using Visualforce page, JavaScript, CSS to capture users’ comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Worked on configuration and security aspects of Salesforce.
• Responsible for Agile methodology testing package upgrading in sandbox org and deploying in production org
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions todefine their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based onupdated hierarchical requirements.

Environment: Saleforce. Confidential platform, Workflow & Approvals, Record types, Reports, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects.

Salesforce Admin/ Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce Developerand Administrator in the organization
• Actively involved with Business analysts, other developers, involved in enhancement of businessmodules using force. Confidential IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Active participation in Project Management Activities-Allocation of tasks. communicating projectstatus to all the stakeholders in a timely manner. tracking of project progression status, teammanagement, knowledge transfer, building appropriate traceability matrix through delivery stages.
• Cost-benefit estimation and evaluation and participate in client facing meetings.
• Worked closely with sales team and business analysts and performed detailed analysis of businessand user requirements. designed the solution by customizing various standard objects ofSalesForce. Confidential (SFDC)
• Implemented Apex Data loader “Command Line Interface “, to automate the data loading processfor the sand box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered bythe org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Apex components, Test methods, Controller Classes, Extensions and Apex Triggers for variousfunctional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Cases, Opportunities,Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model,validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual ForcePages to suit to the needs of the application.
• Used SOQL &SOSL with consideration to Governor Limits for data manipulation needs of theapplication using platform database objects.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce. Confidential S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects toestablish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updatesto implement business logic.

Environment: Force. Confidential IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Web Services, Force. Confidential Eclipse Plug-in, Security Controls

Salesforce Admin

Responsibilities:

• Involved in Salesforce. Confidential application setup activities and customized the apps to match the functional needs of the organization.
• Implemented SalesForce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Designed & implemented Custom Objects, Page layouts, Custom tabs, Components to suit application needs.
• Defined Lookup and Master-Detail relationships for objects and created necessary Junction Objects that were needed to automate business process on Salesforce.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows,Pick List,Search Layouts and Role Based Page Layouts, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Deployed changes from sandbox to production environment using Change Sets.
• Analyzed the integration flow and helped the developers in implementing Service Max App in the organization.
• Participated in KT sessions for business users and other associates working with SFDC.
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Hands-on expertise with administrative tasks such as User Management.
• Created Profiles and Roles based on Organizational role hierarchy. implemented Record-Level and Field-level security and configured their sharing settings.
• Created Workflow rules, defined related tasks, email alerts, & field updates to automate manual processes.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Developed Web Services for data transfer from client to server and vice versa using Apache Axis, SOAP and WSDL.
• Designed various Communication templates.
• Worked with onsite and offshore teams to resolve all production issues as per support SLAs.
• Involved with SalesForce. Confidential Premier Support. Confidential and handled support cases with help of SalesForce. Confidential .

Environment: Salesforce Unlimited Edition, Salesforce. Confidential / Visual force, Salesforce APIs, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, JavaScript, Workflow & Approvals, Service Cloud, jQuery, Ajax, Sales Cloud, REST, Web Services, SOAP, Reports, Eclipse, Force. Confidential Eclipse Plug-in.

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Expertise on Data Loader, various ETL tools for different functions based on the requirement.
• Worked on various front end technologies like CSS, Bootstrap, JSON, JavaScript etc.,
• Involved on Community cloud, Sales Cloud, Service cloud and Site. Confidential, Force. Confidential .
• Had a Sound experience in Front end experience, Integration with VEEVA CRM platform.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Implemented “Email to Case” for automatic case creation for business groups.
• Created automated-responses, assignment rules, email alerts and templates for Case Management.
• Created workflow rules and approval requests.
• Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize Salesforce as a sales tool.

Environment: Force. Confidential platform, Visual Force Pages, Apex Language, Data Loader, HTML,Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows.

JavaDeveloper

Responsibilities:

• Actively participated in requirements gathering, analysis, design, and testing phases.
• Designed use case diagrams, class diagrams, and sequence diagrams as a part of Design Phase.
• Experience in ETL software development.
• Create logical and physical data models and generate the SQL for the design.
• Implemented Service Oriented Architecture (SOA) using JMS for sending and receiving messages while creating web services.
• Developed.
• Developed XML documents and generated XSL files for Payment Transaction and Reserve Transaction systemsSQL queries and stored procedures.
• Used JUnit Framework for the unit testing of all the java classes.
• Implemented various J2EE Design patterns like Singleton, Service Locator, DAO, and SOA.
• Worked on AJAX to develop an interactive Web Application and JavaScript for Data Validations.

Environment: J2EE, JDBC, SQL, Java, SQL, JSP, Struts, Hibernate, Web services, SOAP, WSDL, Design Patterns, MVC, HTML, JavaScript, WebLogic, XML, Junit, WebSphere, My Eclipse.