PROFESSIONAL SUMMARY:

• 8+ Years of IT experience in Application Software Designing, Development and Implementation. This involved hands - on design and development using Confidential Platform.
• 5+ Years’ of Experience in Administration, Design, Development, Configuration, Implementation and support experience with Confidential platform.
• Expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance.
• Experience with implementing the Confidential processes related to Leads Management, Opportunity, Campaigns and Case Management.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications.
• Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com and the Salesforce platform.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application, Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
• Held client facing roles in most of the projects to perform requirement gathering, onsite coordination and user trainings.
• Proactive team player with Excellent Communication, Analytical, Interpersonal and Presentation skills.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Experienced in creating interfaces using webservices and REST APIs
• Experience in Data migration from Legacy Systems using Data Loader and Informatica.
• Expertize in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards.
• Worked on SOQL & SOSL queries using Force.com Explorer & utilized Best Practices.
• Developed Apex Trigger, Apex classes and Test classes always maintaining 80%+ Code coverage.
• Excellent analytical, de-bugging and documentation skills
• Ability to perform tasks related to day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration and application maintenance.
• Hands on experience in the areas of test planning, test execution, defect management, test efficiency, and Code Coverage.
• Strong experience in Gap Analysis, Requirements Gathering and Requirements Documentation, Story Boarding & BRD preparation, Test Plan and Test Case creation & UAT Coordination.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, Excellent Communication and Problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition,Force.com Platform, Sandbox and Production, Data Loader

Programming Languages: C, Java, C#, C++, PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL

Operating Systems: Windows 7/2003/XP/Vista/2000/NT/98, UNIX

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Tools: Eclipse, SQL Query Analyzer, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sr Salesforce Developer

Responsibilities:

• Competitive and Challenging Agile methodology and worked as part of releases which includes gathering requirements from business, scoping, design, development, QA and deployment.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Integration with Eloqua marketing tool.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Worked on building Visualforce pages incorporating Apex code.
• Deployed application components across various sandboxes and production orgs using Force.com IDE, Change Set.
• Knowledge in Salesforce Lightning components and pages.
• Personally exploring Salesforce Lightning app builder which enhances UI and drag and drop app building.
• Proficient in creating the Lightning Component Tabs and Visual force Tabs.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP web services.
• Used SOSL/SOQL to extract data from the platform database.
• Authored test cases in assisting Test team for Unit testing, Regression testing and move them to UAT
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio
• Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT.
• Utilized sharing rules, Public groups and Roles to open up data restricted via OWD settings.
• Gathered requirements to implement Service Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Created and deployed reports using native Salesforce Reporting and Dashboards
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.

Environment: Confidential Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, Java Script, Change set, Territory Management, Email Services, Security Controls, Service cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, CA

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked closely with Sales Cloud and Service Cloud team to identify prospective users and creation of Case when User tries to use any self-serve features and faces issues with existing syste
• Hands on experience in setting up Case Support processes, Case Auto Response Rules and Case Assignment rules for notifications out of Service Case and Assignment to proper Queues
• Implemented data migration and data loading using Data loader, import wizard. Worked with Custom reports and report generation.
• Utilized sharing rules, Public groups and Roles to open up data restricted via OWD settings.
• Knowledge in Salesforce Lightning components and pages.
• Developed Visualforce page using the extension controller according to the clients' requirement.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP services.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used Data Loader for insert, update, and bulk import or export of data from Confidential subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Created Email templates and inbound emails using Visualforce for the clients and customers
• Reviewed training documents to ensure new functionality is captured properly and adopted by users.
• Suggested KPIs & user adoption techniques
• Implemented industry Best practices in business process improvements

Environment: Saleforce.com, Marketo, Data Loader, CSV, Web services & ERP, Microsoft stack.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Developed a custom application for the Product migration project from the Company’s legacy databases.
• Developed Apex classes and Visualforce pages for Approved Product Database project.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, Visualforce page, custom buttons, email templates, custom report types.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP web services.
• Day to day Administration activities. Salesforce Org involves more than 450 users and 34 Profiles.
• Integration with Eloqua marketing tool.
• Created Web to lead and Email to Case process.
• Created complex reports involving Matrix and Summary reports.
• Acted as a liaison between Salesforce support and Cetera Financial Group.
• Created Visual Flows to provide an easy user interface for the products.
• Involved in developing Pdf Reports using Visualforce pages and controller involving in logic to send the email to user groups.
• Involved in migration of metadata using Change sets, Performed User Acceptance Testing

Environment: Eclipse IDE, Confidential, Sandbox, Excel Enabler tool, Data Loader, Jitter bit & Web Services, Eloqua.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Managed team to implement the documented requirements and reports, assisting in all configuration activities
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment)
• Designed and developed workflow rules, validation rules, and customizations within Confidential .
• Developed Apex classes, Visualforce components and extensions.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Confidential
• Collated and organized user stories and features from other systems being developed into the master CRM requirements document.
• Provided assistance to various other internal business/ BPO teams in defining CRM requirements. By using PROS smart CPQ (Configure, Price, Quote), which seamlessly delivers powerful configure, price, quote capabilities with integrated price optimization into Salesforce
• Performed the roles of Confidential Analyst/ Developer and Administrator in the organization.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in Confidential CRM Content.
• Performed the roles of Confidential Analyst/ Developer and Administrator in the organization.

Environment: Sales cloud, Salesforce mobile, Excel connector, Document management & APIs

Confidential

Salesforce Administrator/ BA

Responsibilities:

• Customized Salesforce Content as per business requirements and performed the migration of data from a legacy system to Salesforce using internal customized application.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes (Sales, Marketing, Call Center).
• Created Custom fields, Relations, Page Layouts, Role Hierarchy, Custom Profiles and Public Groups and User Management.
• Translated the client requirements into Use Cases and Process flows to simplify the design.
• Built the Data Model in SFDC using Standard objects, Custom Objects, Custom Fields and Relationships.
• Strongly involved in Administration, Development and Data Migration of Salesforce CRM systems.
• Configured workflow rules and Approval processes.
• Involved in developing Visualforce Pages, Controllers, and Triggers &Classes to address the business requirements.
• Generated strategic Reports and Dashboards.

Environment: Saleforce.com platform, Communities, Data Loader & Workflow & Approvals.

Confidential

Java developer

Responsibilities:

• Responsible for developing use case, class diagrams and sequence diagrams for the modules using UML
• Installed and worked on Eclipse for developing application.
• Installed Apache Tomcat server and integrated it with SQL to have integrated development environment
• Involved in development of user interface modules using HTML, CSS, JSP
• Designed the applications using MVC framework for easy maintainability
• Involved in writing many Scriptlets in JSP where the requirement has to be met.
• Used technologies like JDBC for accessing related data from database
• Developed Servlets as controllers to perform requisite functions
• Worked with and utilized Core java, MySQL and HTML daily

Environment: Struts 1.3, Hibernate, Java, JSP, Multi-Threading, Servlets, Swings, JRun 4.0, SQL Server 2005, Oracle