SUMMARY:

• Certified Salesforce.com Developer and Administrator with 8 plus years of overall professional IT Experience with strong Object Oriented Analysis and programming skills.
• Experience in developing client specific solutions in SFDC related technologies such as Apex (Classes, Controllers & Triggers), Batch Apex & Apex Web Service, Visual Force (Page, Component & Controllers), Apex triggers.
• In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process ..
• Good Experience in designing of custom objects, custom fields, Role Based Page layouts, Workflow Alerts&Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards and Email generation as per application requirements.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Community cloud, Sales Cloud, Service Cloud.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud & App - exchange applications.  
• Experienced In Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Process Builders, Visual flows, Reports, Dashboards, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
• Experience in deploying the applications using Change Sets and Ant, Force.Com Migration Tool .
• Experience in working on various aspects of CRM techniques like Campaign management, Order management, Account management, Case management and Forecasting.
• Experienced on force.com platform using apex classes and triggers, web service integration using SOAP, REST, force.com IDE, and validation rules.
• Experience in working with Sales force developer toolkit (Apex, visual force, force.com IDE, SOQL and Webservices / Metadata API).
• Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing andPermission Sets.
• Experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
• Developed custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
• Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse,Force.com Migration Tool and Change set.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Assigning Roles/ Profiles to ensure optimal data access and security.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers and views in Oracle SQL, PL/SQL.
• Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud and Force.com platform.
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, testing, integration, documentation and extensive experience in Agile and Waterfall Methodologies.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Saleforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex, Visual Force,SOSL, SOQL,Email Services, Formula, Validation rules, Controllers, Controller Extensions, Users, Packages, Data Loader, Import Wizards, Workflow Rules& Approvals Process,Communication Templates, web services.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio,, QC, JIRA,GIT HUB.

Force.com Tools: Force.com Explorer, Eclipse IDE plug-in, Apex Data Loader,ETL Data Extraction, Workbench, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Scripting Languages: HTML, JavaScript, JQuery, JSON, AJAX, XML,CSS

Server Programming: C,C++, Java,J2EE, XML, XSLT, JSP, Servlets,

Database: SQL, Oracle,PL/SQL.

IDE and Tools: Notepad++, Eclipse IDE

Automation tools: Autosys, IBM Tivoli

Ticketing tools: Remedy, ServiceNow

Web Services: Apache axis, WSDL.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Salesforce Developer

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lightning, Email Services, Sales cloud, Communities, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer and Eclipse IDE Plug-in, Agile methodology.

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Worked on Visual Force Components, Visual Force Pages in Salesforce using Lighting Design System.
• Experienced in New UI Interface, which is lightning Experience in Salesforce.
• Experience implementing and administering Salesforce Communities including designing the community, configuring functionality, and managing users.
• Extend or build new apps with the Lightning app builder and lightning components
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Implemented Visual workflows. Communities, Force.com sites.
• Created Apex methods for the lightning controller and helper methods to perform DML operations
• Created a complete Account Search Functionality using Lightning Components, Controllers, Helper Methods, CSS and JavaScript.
• Responsible for troubleshooting technical and non-technical issues, business analysis, User Acceptance Testing, end user system documentation and end user training.
• Developed rich UI visual force pages using HTML5, CSS, JavaScript and jQuery.
• Written apex test classes for code coverage of all apex controllers, triggers and web services.
• Implemented best practices in the application for Triggers and web services and have code follow salesforce governor limits.
• Created and configured custom report types, custom Reports - Tabular, Summary, Matrix, and Joined using salesforce Report Builder based on the business requirements from the business users.
• Performed data migration activities using Data Loader to insert, update and export of data from Salesforce.com objects.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool, ANT, Github and Jenkins.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles,creating Permission Sets, Groups and creating Reports, Dashboards.

Confidential, Houston, TX

Senior Salesforce Developer

Tools used: Apex, visual force, Triggers, Batch Apex,SSO,Force.com IDE,ANT tool, Validation rules, Assignment rules, approval processes and workflows, Process builder and flows, JavaScript, APEX TRIGGER, REST API Calls, BATCH APEX, Force.com IDE,ANT tool

Responsibilities:

• Involved in data modeling customizing opportunity object by adding custom fields (picklists etc.) and creationp Opportunity stages, record types as per business requirement.
• Creation of custom visual force pages for Opportunity creation through multiple channels ( i.e. from account page or from Opportunities tab)
• Implemented Apex classes logic for Auto population of generic data based on logged user profile. Based on the business type (OG & PG, CS) flow is redirected to different VF pages as the opportunity stages differ.
• Apex classes business logic to verify the entry and exit criteria for different stages
• Create different types of related Opportunities by checking any or all of the checkboxes and click ‘Create Project’ button. Implemented Rollup summary using child opportunities
• Implemented opportunity teams and approval processes for the sales stages.
• Created Process builder and Flow on Opportunity to create note automatically during certain changes of stages
• Implemented Triggers in scenarios like submitting time bound opportunities for approvals, adding team members, email notifications on stage changes.
• Implemented Batch Apex and schedule apex for data cleansing functionalities and opportunity realignment.
• Creating Asynchronous call outs to synchronize the daily CRM updates on account and contact records in salesforce to MDM via ICV.
• Implementing the REST call outs via triggers on the standard objects
• Oauth2 for of authorization with access token is followed.
• Building business logic to filter the data w.r.t record types, Parse the JSON response and covert to readable format.
• Creating visual force pages with search functionality where different search terms would hit different endpoint URLs, querying the data in Informatica MDM database via REST callouts to METS.
• Usage of cache to store and fetch the refresh token to reduce the no of call outs and increase the search performance.
• Implementing authentication via SSO.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Administration and support

Confidential

Tools used: Apex, visual force, ANT tool, Validation rules, Assignment rules, approval processes and workflows, Command line Data loader tool, Remedy, Ant tool, communities

Responsibilities:

• Project was running on Agile Scrum model , involved in Biweekly deployments
• Logging and tracking identified system problems through resolution in remedy, debugging through logs
• Administration of the Salesforce environment, responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Integrated informatica data load with command line data loader.
• Taking production backups
• Data Load experience using Data Loader
• Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.
• Develop and create customized reports and dashboards.
• Conducting SWAT calls and providing business updates.
• Support to the internal users and training of larger Business analyst and Support team to help them resolve issues with Salesforce and related applications.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Used the sandbox for developing, testing and deploying code to various sandboxes using Change Set and Force.com Migration tool.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.

Confidential

L2 Production support to Credit risk and Market applications

Tools used: Remedy - OMS/Ticketing Systems, Autosys, TOAD, QC, Bank specific applications, Unix, SQL, ServiceNow, Business Objects,

Responsibilities:

• To provide L2 production support to RISKIT Test Environments.
• Participate in release activities, Incident management and problem management.
• Has good exposure to UNIX and SQL.
• Developing automated scripts for repetitive tasks.
• Handling issues and requests from Business Users and other application support teams.
• Participate in Dry-run (in pre-prod) and release activities.
• Liaise with members of other teams (Infra teams, Upstream/Downstream applications) for smooth running of bank applications.
• Proactively monitoring and analyzing the system performance and providing inputs to development team to solve those issues.

Confidential

Problem Management

Tools used: Remedy, QC, Service now.

Responsibilities:

• Was whole and sole responsible to manage problem management for whole Confidential team (Credit, risk and Market-legacy).
• Maintained excellent KPIs all through the engagement and was prompt in providing important reports/data to management.
• Maintained high data quality in the problems and worked consistently to maintain low number of problems by liaising with L1/L2/L3 and other stake holders
• Responsible for driving fixes into production system by discussing with L3 teams.

Infranet Production Support

Confidential

Tools used: Java, XML, C/C++, Oracle, Shell scripting, Remedy - OMS/Ticketing Systems, TWS,TOAD, SQL Developer, XML Spy

Responsibilities:

• Responsible for maintaining Intranet Rating and billing system and integration with other systems for huge customer base.
• Responsible for handling error rating, which requires a very good understanding of the configuration and customizations in the system.
• Automating system processes by generating scripts with help of good technical knowledge in UNIX shell scripting and SQL/PLSQL.
• Have good exposure in maintaining various components and schedules, and handling issues / failures during production support, in addition to the regular support activities.
• Worked with strict Quality Standards & Deadlines with being compliant to SLA’s.

Oracle Telco Lab

Confidential

Tools used: Java, JMS, XML, C, Oracle, Shell scripting, Apache tomcat, TOAD, SQL Developer, XML Spy

Responsibilities:

• Developed Integration of portal billing system with CRM-Siebel using JMS technology.
• Responsible for customizations done in Invoicing module using XSL, XML technology.
• Had very good hands on different modules of Portal Infranet Billing like billing, rating, Invoicing, Customizations and configuration and good exposure to customer account maintenance, pricing and rating configuration of products, Invoice formatting.
• Good experience of configurations and customizations on Customer and Account Management modules of Portal Billing System (Customer Center, Pricing Center, Developer Center and Customer Care Configuration) and Web Services Manager.