SUMMARY:

• 8 years of IT professional experience in Application development life cycle
• 6 years of experience as a Sales force CRM Developer and Administrator
• Certified Sales force platform developer 1
• Having the experience with the salesforce.com application Configuration, Customization and Data Migration
• Experience in Sales force by using Sales, Marketing, Service cloud, Communities and Force.com Platform
• Experienced in analyzing business requirements and implementing them to Sales force custom objects, master - detail relationships and lookup relationships. 
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow. 
• Worked extensively on various "Sales Cloud" in Salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards. 
• Experience creating workflows and Process Builders 
• Experience working with APEX classes, triggers and Visual force Pages 
• Experience in managing the change management requests and accordingly modify the configurations as per the new business requirements 
• Expertise in SOAP and REST APIs and documenting the design for the integrations 
• Experience working in Developer,   Developer   Pro, Full and Production environments and in creating, moving, validating and deploying Change Sets from one environment to the other 
• Experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience on Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader 
• Strong experience in generating Reports, Dashboards and analytical snapshots for the management
• Knowledge on Lightening App with lightning design system
• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Reports
• Performed Manual/Automation Testing of Sales force Applications 
• Proficiency with Microsoft Word, Excel, Visio, PowerPoint and Outlook 
• Excellent analytical, de-bugging skills and documentation skills 
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects

TECHNICAL SKILLS:

Integration Tools: Eclipse, Force.com, Developer Console, IDE Plug-in's, Apex Data Loader, ANT Deployment Tool

Languages: C, C++, Java, HTML, APEX, SOSL, SOQL, SQL, PL/SQL

Databases: SQL Server, MYSQL, DB2, Oracle 10g

Web Technologies: HTML, Java Script, XML, CSS, WSDL, Angular Js, JQuery, REST, SOAP,

PROFESSIONAL EXPERIENCE:

Sales force Developer and Administrator

Confidential, Erie, PA

Responsibilities:

• Working as Project team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Monitor Functional Activities. Confirm that functional users are performing Supply Chain tasks and processing data as expected
• Have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Deploying applications from Sandbox to Production using Change Sets and Auto Rabbit Continuous Integration Tool.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary. 
• Developed Integration between Sales force and Experian System Using REST API.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions 
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components. 
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views
• Used SQL queries for retrieving data.
• Maintained user roles, security, profiles, and Developed Apex for Sharing.
• Created complex workflow rules criteria’s for field updates, Tasks Creation, Outbound Messaging email alerts.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOL, SOSL and DML queries.
• Integrated Sales force with Taxing System using SOAP API Provided by Taxing System.
• Experience using App Exchange Products like Dupe Eliminator, Docu Sign, Conga, DB Amp.
• Created Visual force pages as per the client requirements and customizing Partner portal using various components. 
• Implemented and maintained Sales force Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical business processes.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Utilized Sales force Lightning Experience Process Flows to automate Business process.
• Worked on Sales force Partner Communities to achieve B2B Business for the Organization.
• Build Sharing Model especially to handle Sharing of Records to Partners in Partner Communities.

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force Pages, Component & Controllers, Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, HTML, SOAP and REST API Integration.

Sales force Developer/ Administrator

Confidential, Houston, TX

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Sales force MDM Integration Project.
• Involved in developing High level documents and Design Level Documents for Sales force MDM Integration Project.
• Involved in System design meetings and gave the SFDC demo to the Business.
• Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.
• Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Sales force implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.
• Implemented Sales force for Outlook for integrating Sales force with Outlook.
• Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Developed Apex classes, Triggers, Batch Classes and scheduled Classes to automate various business processes.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, HTML, Java Script, Angular Js, JQuery, Visual Force Pages, Component & Controllers

Sales force Consltanct

Confidential

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Created different forms of reports to better utilize Sales force.
• Responsible for querying Sales force tables using SOQL and SOSL
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various WebPages in Visual force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visual force Pages, Component & Controllers, Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approval Process, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Sales force Consultant

Confidential

Responsibilities:

• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Apex classes, Controller classes and Apex triggers
• Designed, implemented and supported Salesforce.com Sales and Service Cloud.
• Worked on various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented and maintained Sales force Service Cloud and Sales Cloud.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Defined Master-Detail and Lookup relationships on the objects
• Created several Reports for different user profiles

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force Pages, Component & Controllers, CSS Style sheets, Custom Objects, Page Layouts.

Software Engineer

Confidential

Responsibilities:

• Involved in all the phases of SDLC process.
• Involved in creating software requirement specification document
• Setting the environment for Billing-CRM integration
• Developing interfaces that integrates billing with CRM using EJB stateless session beans
• Deploying wars on Web logic application server and granting access to users
• Implemented Struts framework for dispatching request to appropriate classes
• Co-ordinate Application testing with the help of testing team
• Involved in writing services to write core logic for business processes
• Writing JUNIT test cases for various implementations
• Used JSP, Servlets and JavaScript to mock data interchange between CRM and Billing
• Created stored procedures and SQL queries to get/update billing data and send it back to CRM
• Analyzed the data and system requirements, conducted meeting with QA team for writing test conditions and test scripts
• Creating unit test cases document
• Developing SOAP web services to be shared with CRM to interact with Prime Biller
• Interacting with CRM team on day to day basis to conduct different design reviews
• Involved in impact analysis and gap analysis of Billing and CRM components
• Involved in validating billing data that included data exchange from both the systems i.e. CRM and Billing.
• Co-coordinating with QA team during the QA phase of implementation

Environment: Java, Servlets, JSP, JavaScript, CRM, SOAP, Struts, Web logic, Oracle-SQL, P/LSQL, Eclipse, HTML, JUNIT, ANT, UNIX