SUMMARY:

• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good experience with Configuration, Customization, Development and Support experience on Salesforce.com Platform.
• Experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, PageLayouts, EmailServices, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Strong experience in Development and Customizations of Salesforce.com applications using Visualforce, Apex Classes, Apex Triggers, Page Layouts, Sharing Rules, S-Controls and Migration Tools.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.
• Experience in Salesforce Testing and Administration spanning all facets of packagesoftware and SaaS application implementation.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Goodunderstanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detailrelationships and lookuprelationships.
• Implemented Picklists, Dependent pick lists,Validation and Formulafields to the custom objects.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Development of Salesforce with Eclipse IDE with Force.com Plug-in, Data Loader, Force.com Explorer, Metadata, SOAP, REST and web services API.
• Strong interest in growing technical Salesforce system skills.
• Experience with Web-to-lead, Web-to case, Email-to-case.
• Thorough knowledge in the security and sharingmodel which is used to finely control the user’s access to different data.
• Created Queues,PublicGroups and EmailTemplates.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, WorkFlows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in wide range of languages and technologies such as AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS:

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers).

Programming Languages: Java, C,C++.

Web Technologies: XML, HTML, HTML5, Bootstrap, JavaScript, AJAX.

Web Services: REST and SOAP

Data Migration Tools: Apex Data Loader, Custom Import Wizard, Jitterbit.

Deployment Tools: Change Sets, Ant, Force.com IDE, Jenkins.

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer, Jenkins, JIRA, Rally.

Methodologies: Agile, Waterfall, SDLC, Scrum.

Databases: MS SQL Server 2005.

Operating Systems: MS Windows, UNIX, LINUX.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, MN

SFDC Developer/Administrator

Responsibilities:

• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA and Rally for issue tracking and project management.
• Designed, Implemented and Deployed Custom objects, Custom tabs, Components to suit to the needs of the application.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Performance engineering, Cloud Computing, SaaS, Salesforce CRM, Force.com, APEX.
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Generate Email Templates and have knowledge in bulk emailing users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Involved more in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Data Loader and Jitterbit for data management in Force.com platform.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the Third-party source using Web Services.
• Created various Communities in salesforce in order to meet the business requirements.
• Migrated and Deployed code using Change Sets and Eclipse IDE.
• Worked on Sales Cloud, Service Cloud and Marketing Cloud.
• Integrated the databases like Siebel to the Salesforce using SOAP and REST API’s.
• Managed API integrations and web services.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Implemented continuous integration using Jenkins and SVN.
• Implemented community portal for external users.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDEs.
• Used Data Loader for DataManagement in Force.com platform.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Worked on Approval Process Automation Created Custom objects to build new application functionality in the Salesforce.com.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Shaped Public groups, Roles, Users and executed Sharing Rules, Role hierarchies and Record Level Permissions to deliver shared access among distinctive users.
• Worked on Chatter and Email integration features related to Sales cloud.
• Used Data Loader to insert, update and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Developed and deployed workflows and approvalprocesses for opportunities and products.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment:: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, AngularJS, Bootstrap,HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Jenkins, Jitterbit, Force.com API Eclipse IDE Plug-in, JavaScripting.

Salesforce Developer

Responsibilities:

• Followed Agile Scrum methodology and used JIRA for project tracking.
• Developed and Deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules .
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Created Users, Roles, Public groups and implemented Role hierarchies, Sharing Rules and Record level permissions to manage sharing access among different users.
• Involved in test planning, writing test cases/scripts, test case automation and test execution.
• Customized several Validation Rules, tasks, Workflow Rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Managed user accounts and security - including new user account creation, profile and rolemanagement, sharing rules, and security controls.
• Moved Code from Sandbox to Production using Jenkins and Change Sets
• Created Visualforce Pages for Custom Login and Configuration of Communities.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Worked on various salesforce objects like Accounts, Opportunities, Products and Reports.
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Configured various Custom Reports and Report Folders for different user Profiles based on the need in the organization.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Deployed and migrated code using Change Sets.
• Involved in design and development of different views and page layouts for different profiles.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Explained system integration topology and related transactions.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Implemented field level security, profiles and audit trail setup.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Developed CSS (Cascading Style Sheets), Bootstrap for creating effects in visualforce pages.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Jenkins, Custom Objects, Custom Tabs, Email Services, SecurityControls, WSDL, Eclipse IDE Plug-in, CSS, Bootstrap.

Salesforce Administrator

Responsibilities:

• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Implemented app-exchange applications.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Created Users, Roles, Public groups and implemented Role hierarchies, Sharing Rules and Record level permissions to manage sharing access among different users.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed a Salesforce.com Approval process for the users.
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Experience withSalesforce.com Reports, Dashboards, Forecasts, Workflows.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designsfornetwork infrastructure, site support, fixed & mobile broadband networks.
• Implemented Field Level Security for sensitive data holder fields.
• Implemented some validations for some steps in the approval process by using ValidationRules.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Used the sandbox for testing.
• Customized page layouts for Salesforce.com standard and custom objects.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created test scenarios in a Sandbox environment, developed code and implemented it on the Production environment.
• Created web services to enable bi directional move of data between SAP and Salesforce using SOAP API over Vistex platform.

Environment:: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRMStandard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Created Dashboards and DashboardComponents and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Configured Role based Authorization on Object/Field Level.
• Customized the dashboards to monitor lead activities based on sales geography.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Process Visualizer to study Approval steps.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

Environment:: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, VisualForce Pages, Triggers, Security Controls, API.

Java Developer

Responsibilities:

• Implemented the modules using Model View Controller(MVC) design pattern.
• Developed GUI following UI/UX principles using JSP, HTML5 and client validations using Java Script.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Utilized the Tiles framework for page layouts
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment:: Java, JSP, Servlets, Java Beans, MVC, JMS, JavaScript, HTML5, DHTML, XML.