SUMMARY:

• Fortune 100 Senior Leader in Information Technology and Information Management Systems
• Skilled in IT customer service, IT technology, planning, alliances, & team building
• Eighteen years of management experience with twelve years experience designing and implementing technology solutions
• Certified Project Manager and Process Manager with extensive analytical skills and multi - site experience
• Effective communicator and team leader with a strong focus on developing and improving IT services and staff development

TECHNICAL SKILLS:

Software: Salesforce, Sales Cloud, Marketing Cloud, Marketo, Windows 10, Windows 7, Red Hat Linux, Fedora Linux, MS-Office Suite 2013, 2010, 2007, MS Project, Microsoft SharePoint, MS-Access, Outlook, Adobe Photoshop CS6, Adobe Dreamweaver CS6, Microsoft VISO 2013, 2010, Adobe Lightroom 4.5, Mac OS 8, Remedy, Joomla,, Zoho CRM, Google Business Apps, Mail Chimp, Constant Contact, Zoho Invoice, Zoho Projects, Zoho Books, Novell, and Selenium IDE

Hardware: Dell, HP, Intel, IBM, Compaq, ASUS, Macintosh desktop and laptop computers, phones and tablets

Other: GPS, Blackberry, Palm, Android, Internet, TCP/IP, Ethernet, HTML

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Configuration & Deployment Lead / Sr. Consultant

Responsibilities:

• Help CapTech clients define, design and implement complex data solutions for mission critical information capabilities. Lead teams of consultants delivering Salesforce Implementations data engineering, data warehousing, governance and data visualization projects. Support the local office with business development efforts, recruiting, mentoring and internal training programs.
• Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics.
• Contribute to overall enterprise data and architectural strategies including roadmaps, tool selections, governance and standards.
• Provide technical and functional expertise to Salesforce project team
• Document and implement configuration changes and data-mapping requirements
• Guide development teams on functionality requiring custom logic to meet requirements and demonstrate solution functionality to business stakeholders as needed
• Develop business-specific and/or application-level approaches and plans for testing, training, communicating, rolling out, and offering post-production support
• Lead or facilitate sessions to gather, define, and document business requirements
• Complete Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization
• Assist the business development team with developing prototype demonstrations
• Identify and map relevant system integrations

Confidential

Salesforce Configuration & Deployment Lead/Administrator/Consultant

Responsibilities:

• Responsible for delivering large-scale, complex programs that marry processes with technology to help Accenture clients achieve high performance.
• Design, implement and deploy Salesforce solutions to achieve defined business goals. Maintain skills in Salesforce applications process design and configuration; Salesforce application design, development, integration, testing and deployment; and Salesforce application technical architecture.
• Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics.
• Supervising process and functional design activities
• Creating functional requirements as an input to application design
• Developing and testing detailed functional designs for business solution components and prototypes
• Supervising application build, test, and deploy activities
• Planning and executing data conversion activities (e.g., test data)
• Driving test planning and execution

Confidential, Evansville, IN

Salesforce Administrator/Consultant

Responsibilities:

• Led the Global data migration project from Belden Internal Toolbox to Confidential including: Administer Confidential, including, working within current process to maintain: users, roles, security, profile, workflow rules, customization, report and dashboard development, data management, and support for AppExchange applications.
• Provided Level 2 on-going support, and was the primary contact with Confidential support.
• Assisted with “train the trainer” program, training people of the use of Confidential .
• Managed mass imports and exports of data as needed.
• Maintained current customizations, including the assignment rules.
• Facilitated the requirements gathering and prioritization with business users for improvements.
• Worked with the business to make the tool more effective, including customization of fields, page layouts, record types, reports and dashboards.
• Led the support of the goals of Belden and how those goals are supported by the Salesforce application

Confidential, Sterling, VA

Salesforce Consultant

Responsibilities:

• Functioned as a Client Facing Salesforce Consultant for new and existing clientele
• Conducted Discovery Sessions with executive staff to determine Sales Cloud history, conduct needs assessment session, requirements gathering and develop proposal to client making recommendations providing them with Analytical Salesforce solutions
• Various projects as assigned, including Salesforce Administration and Requirements Gathering for Service Cloud, Sales Cloud and Confidential solutions and deployments.

Confidential

Project Manager | Internet Technologies Engineer

Responsibilities:

• Led the resulting in a new SEO efficient design, integration of Netsuite ERP/CRM application as well as migrating the website to the latest version of Joomla and bringing the website up to date with all security patches and upgrades.
• Developed, Documented and Wire-framed floracopeia.com to established the baseline before moving forward with Template Migration project
• Communicated Project Status to all Executives Staff and Key Stakeholders
• Met with Key Stakeholders as needed to facilitate website migration to new design template including outside consultants
• Researched and installed Gantry Framework on new design template in sandbox
• Handled one-off Trouble Tickets as needed for Floracopeia staff.
• Developed, Designed and Wire-Framed new design websites for future projects.

Confidential, Sterling, VA (Contract)

Salesforce Administrator

Responsibilities:

• Maintained approximately 6000 CRM user accounts, best practices, features and campaign creation.
• Supported the internal database operations processes to ensure data validation and integrity. Managing page layouts, fields, and system interface/capabilities across 6 organizations and instances of Salesforce
• Maintained of data entry standards & data integrity process using Apex data loader.
• Built and monitor standard analysis and reporting for marketing campaigns.
• Produce statistical reports and dashboards for campaign performance,
• Helped business unit users as needed/on demand with support issues.
• Performed day to day administrative activities with company website including all MAC using Apex Data Loader, sales/marketing collateral, presentations and press releases, website redesign, landing pages and helped evaluate new SAAS hosting solution.
• Worked with Marketo for Marketing automation and lead generation as needed

Confidential, Philadelphia, PA

Salesforce Administrator

Responsibilities:

• Served as key advisor to Director of Sales Operations on how best to leverage and enhance the Confidential system.
• Owned and managed Confidential end-to-end, keeping it up-to-date with sales and marketing requirements. Kept the system aligned with the sales structure and process and maintained the Confidential data quality and integrity.
• Developed reports and dashboards to support the sales team and other demand departments.
• Recommend and implemented Confidential new features, functionality, and tools to improve adoption, usability, and integration with Marketo, Revitas Contract Manager, and other systems.
• Performed development, testing, implemented and updated tasks related to the Confidential system and other integrated applications. Performed data loads as necessary using the Apex Data Loader.
• Supplied Confidential education, training, and documentation to the sales team and lead development reps.
• Participated in sales and marketing improvement initiatives making recommendations for both improved systems and improved processes.
• Assessed, analyzed, and recommended improvements to support improved sales team performance.
• Assisted sales/marketing operations in tracking and measuring end-to-end lead management process.

Confidential, North Wales, PA

Project Manager

Responsibilities:

• Led the Domain Lifecycle Management Project which was a compliancy audit on 60 product websites determining, working with 7 Interactive Agencies and cross functional team to address all compliance and regulatory issues while validity of all active links, downloadable assets, tabs and redirects for all URI / URL to bring back into compliance.
• Developed, documented and trained teams on a consistent domain lifecycle management process and tool to track changes made during all website updates using MS SharePoint.
• Responsible for all MS SharePoint related MAC and administration activities.

Confidential, Philadelphia, PA

Graphics Designer

Responsibilities:

• Conducted client interviews for requirements gathering and needs analysis.
• Provided custom designed graphic solutions as per client requirements.
• Implemented approved design and coordinated website deployment across multi-functional areas within Heritage.
• Responded to client issues as needed and coordinated solutions with project manager.

Confidential, Princeton, NJ

Project Manager

Responsibilities:

• Led the 17799/27002 ISO assessment project of the Covance Siebel environment including the internal and external network assessments, network architecture review, database assessment, web assessment, and firewall evaluation.
• Developed and documented the standard operating procedures and work instructions for all technical service requests maintaining all documentation in MS SharePoint.

Confidential, Philadelphia, PA

Graphics Designer

Responsibilities:

• Designed and implemented web sites, landing pages, banners and HTML email campaigns Developed and documented the standard operating procedures and work instructions for all technical service requests.

Confidential, Pennsauken, NJ

Project Manager

Responsibilities:

• Led a construction project that increased the size of the studio by 100%.