PROFESSIONAL SUMMARY:

• Over 7 Years of IT experience with in the Salesforce.com CRM Platform as Developer/ Administrator and Testing and implementation across different functional areas, with over 5 years of experience in designing, modeling, analysis and maintenance of CRM systems in salesforce and 2+ years of experience with Java Development using J2EE and Web applications.
• Implemented Salesforce.com applications like the Sales, Marketing and Service and Support Modules .
• Good experience with Configuration, Customization, Development and Support experience on Salesforce.com Platform.
• Experience in Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Expertise in Managing Users, Data Management, Domain Management, Generating Reports , Dashboards, Communication Templates, Tasks and Events .
• Worked on Validation Rules, Workflow, E-mail services and Approval Processes using customization & Apex.
• Hands on Experience in Salesforce Lightning.
• Proficient in creating custom objects, custom Tabs, custom fields, Pick list values, Role based page layouts, Workflow Alerts and Actions, Workflow Rules and Approvals, Validation Rules, Custom reports and Report extractions to various formats.
• Created relationships between objects like Master-Detail, Lookup, Entity relationship, Data model etc.
• Exposed to UI lightning design along with visual force pages for latest custom page design.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Experience in Metadata API and Force.com Migration Tool.
• Extensive experience in creating Lookup relationships and Master-Detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce Governor Limits .
• Integrated salesforce with external systems using both Inbound and Outbound using SOAP & REST apex web service classes.
• Experience in migration applications from Sandbox to Production using IDE and Salesforce.com changeSet.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation.
• Involved in testing the application during the system and integration test phases.
• Experienced in developing web-based applications using XML, CSS, HTML, JavaScript, jQuery and AJAX Technology. Written SOQL and SOSL queries in Apex
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments with excellent communication and inter-personal skills.

TECHNICAL SKILLS:

Salesforce Skills: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, AJAX, Lightning, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, chatter, AppExchange.

Languages: Apex, C, Java, HTML, XML, CSS, AJAX, SharePoint.

Operating Systems: Windows NT, 2000, XP Pro, Windows 7, Windows Server 2000, 2003, Linux and Mac.

Databases: Oracle, Teradata, DB2, SQL server, MS Access.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr. Salesforce Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Developed design document for data loader based integration.
• Designed, developed and deployed Apex Classes, Triggers and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of Salesforce.com.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Performed in depth analysis of the integration of Salesforce with SQL.
• Used Force.com IDE to migrate code to the deployment instance and created visual force pages.
• Wrote triggers and test classes to deploy triggers in production environment.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual Force pages, Sales Cloud, Service Cloud, SQL, SOAP, Data Loader, GitHub.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the role of Salesforce.com Developer in the organization.
• Developed several Triggers, Apex classes and Visualforce pages as part of the application development.
• Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Customized tabs for different business user's groups and business centers.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Developed complete Custom Objects as specified in the scope document.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Salesforce Chatter, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alertsand field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inboundemails using Visualforce for clients and customers.
• Utilized Chatter for effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force webservicesAPI, Java, XML and partner WSDL.
• Developed several CustomReports&Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visualforce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, Atlanta, GA

Salesforce Developer/Administrartor

Responsibilities:

• Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.
• Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Worked on Opportunity Page Layout Enhancements.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Created and deployed Several Reports using salesforce.com platform.
• Performed functions like periodic data cleaning and administered custom objects, workflow, and campaign management.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Coordinated development activity with Offshore Team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Cast Iron(6.1),data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Milwaukee, WI

Java Developer

Responsibilities:

• Involved in creation of use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Assisted in analysis and design of the several modules in the Project.
• Involved to designed and developed technical specifications using design patterns and OO methodology.
• Participating requirement gathering and client interaction.
• Involved in design and development if Interface components like dropdown and data table.
• Created reports using SQL queries for all issued Action items.
• Developed presentation tire using HTML, JSP, Java Script, and JSF.
• Developed Web components using Servlets, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Developed Client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool. Used JNDI realms to authenticate users in a web application.

Environment: MS Visio, MS project, Java, J2EE, JSP, Swing, Servlets, Tomcat, MS SQL Server, Java Script, CSS, HTML, Web logic 8.1, SQL Navigator.

Confidential

Java Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Extensively involved in HR Module
• Responsible for developing the JSP pages using beans to generate reports.
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used Java Script for front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies

Environment: Java, J2EE, JDBC, JSP, HTML, Java Script, WebLogic 8.1, Oracle 9i, Eclipse and Windows XP.