SUMMARY:

• Around 5+ years of experience with 3+ years of strong experience in Salesforce.com (SFDC) as
• Developer/Admin for various business domains like Insurance, Manufacturing, Retail and Consulting.
• Excellent programming skills and strong Object Oriented programming concepts (OOP).
• Good experience in Salesforce.com configuration for Service Cloud, Sales Cloud, Market Cloud with an emphasis on Service Cloud solutions.
• Experience in working with client specific solutions on Salesforce.com, Release Management.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visualforce and integration tools like Apex Data Loader, Cast iron etc.
• Expertise in Sales forces technologies that are, APEX, Visual force, Web services, and APIs.
• Successfully Developed and consumed SOAP Web services.
• Have experience in Siebel to Sales force integration.
• Have a Experience in Working with Salesforce Shield
• In - depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Experience in Quote to Cash life cycle and building custom solutions using Apttus CPQ
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, CPQ APPTUS and Assignment Rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Worked on Salesforce provided Cloud Software Service max and SAAS for maintain work order according to user requirement and generating reports
• Expertise in developing UI pages Using HTML/CSS/JAVA Script/Ajax.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Worked on Implementation of Security in Customizing CRM and Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server, TSQL and Oracle PL/SQL.
• Strong knowledge in resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Expertise in Data archival and Data migration, ad-hoc reporting and code utilizing SAS on UNI and Windows Environments.
• Hands-on experience in various phases Software Development Life Cycle (SDLC)
• As a part of project assignments, I have been a part of Application Maintenance, Operations Support and Issue analysis, Bulk Data migration, Server Up gradation, Installation and Implementation of New Customization.
• Worked extensively on Remedy 7.5 and have sound knowledge of the product and most of its features and modules like Incident management, Change Management, Problem Management, Asset management, Contract Management, Product Catalog, Solution Database, Task Management, SLM, and Approval Cycle etc. Salesforce.com Skill-Set Highlights

TECHNICAL SKILLS:

IDE's and Tools: Eclipse IDE, Force.com Eclipse IDE Plug-in, Dreamweaver, Net Beans

Programming Language: Java, C++, C, APEX, SQL, PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts SOSL, SOQL.

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Methodologies: SDLC, Agile

SFDC Tools: Data Loader, Connect Offline, Salesforce to Salesforce, Apex Explorer,Eclipse IDE Developer console, Cast Iron

Force.Com: Apex Custom Controllers and Extension, Apex triggers, S-controls,Apttus software, SOQL, SOSL, Ajax Toolkit, packaging and migrations,Force.com IDE (Eclipse).

SFDC Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers,Visual Force (Pages, Component & Controllers), Standard objects,Workflow & Approvals, Apex Data Loader, App Exchange, WebServices, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL,Custom objects, S-Controls, Analytic Snapshots, Sandbox developmentand Testing.

CRM Tools: Salesforce.com

SDLC: Use Case Diagram, State Diagrams, Entity Relationship Diagram, Agile,Methodology, Water fall MethodologyOperating Systems: Windows 10, 7/2003/XP/Vista/200/NT/98, UNIX, Apple IOS 4.2

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Developed the business logic of the application using APEX classes.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Designed and developed Database migration scripts and execute migration plan from Siebel to Sales force.
• Creating workflows and validation Rules on the Servicemax Objects which facilitates the business on contracts and service to the customers and generate reports on this Objects to track the Work.
• Prepared the Visual force pages with the needed UI designs.
• Used HTML 4 and 5 and CSS for UI Pages.
• Good Exposure on Sales Cloud, Service Cloud, Marketing Cloud .
• Administered multiple Salesforce.com instances in Sales Cloud, Service Cloud, ServiceMax
• Worked on Salesforce Communities
• Performing the UI related activities including Page layout configuration.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Made the configurations in the applications time to time as per the requirement gathering.
• Gather existing functionality and features in Siebel and re-create them in Sales force.
• Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation.
• Used OOPS concepts and used JAVA script based on requirement in Developing Code.
• Deployed code using GitHub and Jenkins.
• Worked on Salesforce Shield to provide User to monitor their Events.
• Used Salesforce Shield to Encrypt Sensitive Data of Users.
• Built Salesforce CPQ (SteelBrick) proof of concept to evaluate underlying technology.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, and upset operation on the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Deployed Configurations and Code between Sales force Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change
• Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
• Worked on intelligent pricing, guided selling, rogue discount elimination of APTTUS CPQ
• Created workflow rules and defined related tasks Worked on Apptus CPQ to automate sales across different locations.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, App Exchange Package & Custom Application, Sandbox data loading.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Have experience in working in Agile Project.
• Performing the mass data activities in the organization.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Worked on Building networks using node.js

Environment: Visual Force, Apex, SOQL,Service Max, Salesforce Sheild,WSDL, HTML, JQuery, Java Script, Integration, SOAP, REST API, and AJAX, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule, CPQ, Lightning, Agile methodology.

Confidential, Hagerstown, MD

Salesforce Developer/Administrator

Responsibilities:

• Gathered Business and functional requirements and documented them using Unified modeling language.
• Used Eclipse IDE with force.com extension and developed custom application on developer console using apex and visual force platform.
• Used Salesforce REST API for web-services.
• Developed Visualforce Pages and used CSS and HTML for UI related activities
• Collaborated with cross-functional departments like Marketing, Sales, Accounting and Operations to carry out business solutions.
• Implemented all required triggers, test classes, batch classes and future methods.
• Did UNIT test for written code.
• Worked on Sales Cloud, Service Cloud, ServiceMax, Informatica Cloud, Conga Composer, SFDC for Outlook,
• Salesforce.com Data Loader, Salesforce.com Real Force Explorer, Force.com API 27.0
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunity, Reports and Dashboards.
• For handling sequence of approval processes and viewing the status we used Pipeline Management.
• Implemented all required formula fields, roll up summary fields, assignment rules, roles, profiles, sharing settings etc.
• Used Lightning App Builder to develop responsive apps and custom pages for Salesforce1 and Lightning Experience
• Modified records with DML to insert, update and delete records and executed them in batch file and used DML exception.
• Integrated code in repository several times a day as part of requirement using automated integration like CI/CD
• Integrated data from force.com to .net using SOAP API
• Worked on Integration of Seibel with Salesforce
• Created test scenarios on Sandbox environment and Deployed in System successfully.
• Worked on Salesforce Shield to provide User to monitor their Events
• Automated email alerts, outbound messages and field updates by implementing approval process.
• Implemented Time Based workflow trigger for generating reports and updating dashboards using an Apex Class to run at a specific time in a week.
• Worked on troubleshooting for previously written codes, triggers, Workflow rules.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete the records.
• Environment: Saleforce.com platform, Apex Language, AppExchange, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Process Builder, Reports, Custom Objects, Custom Tabs, Email Services, Jenkins, Servicemax, Sharepoint, Security Controls, Eclipse IDE Plug-in, Windows XP.
• Created Contract Templates for APTTUS CLM
• Experience in using Apttus CPQ and installed and configured Products, Price List, and Product Catalogs in Apttus CPQ
• Managed different products pricing and proposal through partner channels (CPQ) Initiated Apptus approval cycles when required and submitted for approval.
• Customized mobile application and its navigation and its layouts.
• Worked with team for Integrating Salesforce with Oracle .
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup and SQL.
• Monitored Escalation rules to manage unresolved cases and handle them.
• Worked on Server Side Scripts using Node.Js
• Worked with Agile team and met all the requirements by the end of each scrum.
• Worked for Single sign on SSO for many web services WSDL, HTML.
• Generated various reports to assist managers regarding the sales information and identify the trends in market.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.

Environment: Salesforce.com platform, Salesforce Communities, Apex Language(Trigger), Visual Force, Salesforce Shield,(Pages, Component & Controllers),Service Max,HTML,CSS, REST API, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule, Eclipse IDE, Change Sets, DML, Exceptions, Pipeline Management

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Handled DML, XML query exceptions and List exceptions.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, and Web-to- Case functions in Visual Workflow.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Worked on UI related activities using JAVA Script and HTML.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent pick lists by formula fields and validation rules.
• Implemented collaboration using GitHub.
• Worked integrating Service Cloud, supporting cases and monitored escalation rules, triggers to see unresolved cases.
• Worked with team to deploy applications on Amazon Web Services.

Environment: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Java Script, CSS, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects, Exceptions

Confidential

Java Developer.

Responsibilities:

• Developed the code to generate excel reports and to generate excel graphs using apache poi.
• Developed the workflow code for report generation package.
• Involved in code enhancement and defect fixing.
• Actively participated in Object Oriented Analysis & Design sessions of the Project, which is based on MVC 2 Architecture using J2EE and Struts
• Designed and developed presentation layer using JSF, JSP, and JavaScript in Sun Java Studio Creator.
• Used UML, MS Visio for designing application by creating Sequence and Class diagrams
• Configured faces-config.xml and navigation.xml to set all page navigations and created lot of EJBs to address the business logic.
• Performed Validations on UI data using JSF validators and JavaScript
• Implemented the JSPs and EJBs in the JSF Framework to effectively handle the workflow of the application.
• Executed java script using server side scripts like Node.Js
• Used XML as data communication format between different modules of the application.
• Used HTML for Developing UI Pages.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXB, and XSL
• Involved in writing the ANT scripts to build and deploy the application
• Extensively used SQL, PL/SQL in constructing views, indexes, stored procedures, triggers, cursors, functions, and relational database models.
• Tested, debugged and implemented the application using JUnit for unit testing.
• Used log4j for tracking errors and debugging the code.
• Applied appropriate design patterns like Façade to simplify the complexity of application and Singleton to generate letters to Chief Financial Officer (CFO).
• Used VSS for code repository and as version control mechanism.
• Conducted code reviews against coding standards and made sure the best practices are maintained in development process.

Environment: Java, J2EE, Servlets, Struts, JSF, JSP, JavaScript, JUnit, SOAP, WSDL, UDDI, JAXB, XSL, ANT Scripts, SQL, PL/SQL, IBM WebSphere, VSS, EJB 3.0, XML, UML, MS Visio, Unix.