SUMMARY:

• Professional Experience around 8 years of IT experience with 5 years in Administration, Analysis, Design, Development, Customization and Deployment on Salesforce.com (SFDC) CRM platform.
• Extensive qualifications in all phases of Software Development Life Cycle Methodologies like Agile, Scrum, Waterfall, Spiral and work accordingly to improve processes, systems, and methodologies.
• Accomplishments in analysis of large - scale business systems, Business Requirements Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, Technical Specifications, reporting and testing plans.
• Expertise with Administration and Configuration of salesforce.com CRM to populate and maintain data
• Experience working across various SFDC implementations covering Sales Cloud, Marketing cloud, Service Cloud, Call center, Chatter.
• Knowledge of Zuora Subscriptions, Automated Billing, Commerce, finance operations and streaming API.
• Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in designing, creating and maintaining Salesforce.com Email Templates (HTML & Visual force Templates).
• Comprehensive understanding of CRM business processes like Campaign Management, lead Management, Account Management, and Case management.
• Proficient with creating workflow rule, assignment rules, validation rules, and triggers.
• Extensive experience in creating Custom Objects, Formula Fields, and Custom fields Master-Detail, Lookup relationships, Tabs and various other components as per the client and application requirements.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader, Work Bench.
• Experience with documenting Business Requirements document (BRD), Use Case Specifications and Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS) and testing.
• Experienced in automation of cases, leads and escalation cases, creating Leads, Case from web and emails.
• Knowledge in integration with Cast Iron, Informatica on Demand, Zuora, Sibel, SAP PI .
• Experience working with Eclipse IDE and Force.com Plug-in environment, Mavens Mate.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package& Custom Application, Sandbox data loading.
• Good experience in working with off shore teams and coordinating with business and offshore teams to meet the requirements.
• Experienced in testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Good understanding of ETL tools such as Informatica, Apex Data Loader etc.
• To work in a highly productive cloud focused team where I can efficiently contribute my skills and abilities for the growth of the organization and build my professional career.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, WF& Approvals, Dashboards, CPQ, Analytic Snapshots, sales cloud, service cloud, Marketing cloud, Custom Object, Zuora, JQuery, Schema Builder.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Mavens Mate

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio, Query Analyzer

Hardware: Sonic Wall, SSL, CDP, HP / Compaq / Dell / Confidential Servers

Languages: Apex, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL.

Operating System: Windows XP/Vista/7

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Salesforce Consultant/Developer

Responsibilities:

• Worked on Premier Quote to Cash Process, which includes customizing quotes, quote templates.
• Created Custom objects, Validations rules, Page layouts, workflows, and triggers as per the requirement.
• Configured custom objects like Subscriptions, Products, Billing, Finance and payments, fields and security settings to support Zuora business structure.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement
• Worked on creating new and cloning the already existing Quotes (Subscriptions).
• Knowledge of product catalogs which contains product rate plans and charges that Zuora offers to subscribers.
• Worked on Salesforce.com customizations using Apex classes, triggers, Process Builder, web services and VF, which consists of several data integrations and customizations as per the business requirements.
• Integrated the Web services for extracting the data from external systems to use in salesforce.com based on API.
• Developed various Batch jobs for scheduling daily clean up, Schedule Apex, http callouts, single email methods, mass email methods, test classes.
• Experience in working with AppExchange applications like Zuora in quote management.
• Implemented Salesforce Service cloud like creating Queues, assigning Cases to Queues or Users and creating Case Escalation rules and writing Workflow rules for business support and technical support for its channel customers.
• Experience in using word Document, PDF with Salesforce data using Visulaforce pages and components.
• Integrated Docusign with Salesforce and worked on templates for electronic sign.
• Worked on various version control tools like GitHub, AutoRABIT.
• Good experience in developing Salesforce Apps, Components, Controllers and Events.
• Created reports, technical documents to display the work.
• Used SOSL and SOQL queries to get data from different related objects.
• Experience in Data Migration using Data Loader, Import Wizard and Cast Iron.
• Experience in working with Force.com IDE plugin, Mavens Mate, command line interface.
• Worked on Agile project model and involved in documenting IT stories.
• Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API) like Zuora.
• Customization on Salesforce standard objects like Accounts, Opportunities, Contacts, Campaigns associated with Sales Cloud.
• Attended various Zuora training sessions and technical exams related Salesforce development, Advanced configuration, Finance, Subscription, Payments and Billing.
• Developed pages using HTML, JavaScript, CSS, AJAX, JSON and JQuery.

Environment: Salesforce.com Custom/Standard Objects, Zuora, Batch Jobs, Eclipse, Mavens Mate, Force.com IDE, Apex, Triggers, Visual Force, Approval Process, Workflows, Schema Builder, JSON, JQuery, JavaScript, Sales cloud, Salesforce Lightning, SOAP, REST API, Custom Reports, chatter, Dashboards, API Integrations.

Confidential, Alpharetta, GA

Salesforce.com Developer/Administrator

Responsibilities:

• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives around credit risk.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD)
• Responsible for creation of users, roles, profiles, chatter settings and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Managed and participated with a team to implement the documented requirements and reports, assisting in all configuration activities.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Implemented Sales cloud functionality like territory, lead and campaign management.
• Configuration of Salesforce.com like creating Accounts, Fields, Tabs, Profiles, Roles, Permission Sets, Sharing Rules, Validation Rules as per the requirements.
• Experience in deployment from sandbox to production using tools like Force.com IDE, Change sets, ANT.
• Involved in developing, testing and deploying the application in the UAT & QA servers.
• Developed Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Involved in Sales force application setup activities and customized the apps to match the needs of the organization.
• Configured Case Management process, developed Email-to- Case functionality to efficiently resolve customer requests via email and to capture the inquires for Issue tracking mechanism.
• Experienced in developing Salesforce applications utilizing both declarative as well as programmatic features of platform.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications.
• Experience working in Service cloud, supporting cases, developed workflows and triggers for case resolutions.
• Migrated data from EXCEL/CSV files to SFDC using data loader.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Expertise in customization, security access, data management in Force.com IDE, Sales and Service cloud .
• Developed and maintained validation rules and custom workflow.
• Implementing Sales cloud, Service, Chatter and custom application in Force.com
• Assigned various Apex Class, Apex Method, and Apex Triggers for various tag, various action support using SOAP and API
• Worked with chatters, which helps users to communicate with in the organization effectively.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Batch reassignment of accounts and opportunities based on organizational changes.

Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Force.com IDE, Apex, Triggers, Visual Force, Approval Process, Workflows, Schema Builder, JSON, JQuery, JavaScript, Siebel, Data Loader, Sales cloud, SOAP, ETL Tools, Custom Reports, chatter, Dashboards, API Integrations

Confidential, Menomonee Falls, WI

Salesforce Administrator/Analyst

Responsibilities:

• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionalities pertaining to all functions of the CRM.
• Assisted the project manager in creating detailed project plans and scheduling and tracking project timelines.
• Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
• Involved in various Phases of the project, like requirement gathering, requirement analysis, documenting the functional and non-functional requirements.
• Experience in activities related to SFDC Configuration like Creating Objects, Fields, Tabs, Roles, Profiles, Email Services, Workflow Alerts and Actions, and Approval Process.
• Used programmatic as well as declarative development for customization of Salesforce according to the business requirements.
• As a Salesforce admin managed user accounts by creating roles, profiles and user group, security controls, personal information setup, password reset, updating company profile setup.
• Implemented customizations using Apex classes, Triggers and Visual force pages.
• Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
• Executed SOQL queries in workbench and data loader to verify Product /Pricing staging data in SFDC/CPQ.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Involved in setting up field level access for each custom object created based on the user’s role.
• Worked with field & page layout customization for the standard objects like account, contact and leads.
• Created and managed schema objects like tables, view, clusters and triggers.
• Involved in migrating data into Salesforce application using apex data loader.
• Used JIRA Agile for management of team project
• Generated Reports and Dashboards for weekly and monthly reviews. Involved in business process reviews.
• Used various sandboxes for testing and migrated the code to deployment after testing
• Customized tabs for among different business users group and Business centers.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Custom objects, Formula Fields, Validation Rules, Approval Process, chatter, Zuora, Workflows, Veeva App, Data Loader, CPQ and Analytics.

Confidential, Washington, DC

Salesforce Administrator /Sr. Business Analyst

Responsibilities:

• Identified business requirements and translated them to technical specifications for Force.com.
• Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Created and managed complex workflow rules, data validations, and object customizations.
• Created and used email templates in HTML and visual force.
• Involved CRM processes like Design, planning, development, testing and integration of Salesforce Cloud services, data and accounts.
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management of sales cloud.
• Created role hierarchy to appropriately provide the sharing abilities to all the users.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Managed ongoing support requests and administrative needs of users.
• Maintained users, roles, profiles, sharing rules, permissions, sharing settings, apex sharing and public groups as part of managing security on SFDC.
• Designed solutions and documented them for customizing Sales force platform for sales cloud.
• Involved in data import into SFDC using Apex Data Loader through CSV files.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created custom report types and generated report using the report types.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Visual Force, Force.com Data Loader, Reports, Veeva, Dashboards, Workflow Rules, Page Layouts, SOQL, Apex, Roles, Profiles, HTML.

Confidential

Salesforce Business Analyst /Administrator

Responsibilities:

• Worked as an enhancement team member and performed the roles of salesforce administrator.
• Teamed up in requirement gathering, business analysis for salesforce.com implementation.
• Involved in resolving issues by better understanding of (UAT) User Acceptance Testing.
• Created detailed data mapping documents for integrating various systems with salesforce.com
• Managed and deployed Salesforce.com CRM solutions to multiple departments within the organization.
• Experienced in using data loader and scheduling timely data backup operations using Apex Scheduler.
• Specified user support and Bug fixing actions.
• Created Tabs, sharing Rules, custom objects as per the needs.
• Managed different salesforce.com objects like Accounts, Campaigns, Cases, and Contacts.
• Designed Dashboards using customized dashboard components.
• Implemented object and filed level security to hide critical information and profiles.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Windows XP Pro, Visual force

Confidential

Java Programmer

Responsibilities:

• Involved in Various phases of Software Development Life Cycle (SDLC).
• Analyzed the system for Requirements and Design by developing Use Case, Class, Sequence and Collaboration Diagrams using Rational Rose as part of UML.
• Involved in creating JSP pages and HTML Pages.
• Used HTTP Filtering in order to perform the filtering task on request and response.
• Developed various generic JavaScript functions used for validations.
• Worked extensively in JSP, HTML, JavaScript, and CSS to create the User Interface pages for the project.
• Implemented Struts Action classes using Struts controller component, Struts Validation Framework for Server side validation.
• Designed page templates using Struts framework.
• Used Tiles framework to create reusable presentation components.
• Developed Oracle with PL/SQL.
• Involved in developing various data flow diagrams, use case diagrams and sequence diagrams.
• Created JUnit test cases for unit testing application.

Environment: Java, Oracle, Struts, JSP, HTML, Eclipse, CSS, JavaScript, PL/SQL, Windows, Junit.