SUMMARY:

• Seven years of experience as a Salesforce application as an Administrator and Developer.
• Experienced in designing/implementing Salesforce.com custom applications using Apex Language (Classes, API, Controllers & Triggers, and Web Services), Visualforce Pages, and Customization of Portal, Reports, Analytic Snapshots and Dashboards.
• Experience in Sales cloud, Service Cloud, Marketing cloud and Lightning.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Worked on Lightning Design System with modifying Visulaforce Components, Visualforce Pages to have lightning Experience in salesforce
• Experience working with Force.com Plug - in on Eclipse IDE (ForceIDE).
• Experience in SFDC development using Apex classes and triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experience in Visual Force Controllers, Visual Force Pages and Triggers
• Experience in Unified Modeling Language (UML) and used it for developing various UML diagrams in the project.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• Design, Architecture, Administration, Configuration, Implementation and Support experience with Salesforce.com platform (extensively on Sales applications).
• Experienced in agile development methodology (Scrum Model)
• Strong Knowledge in developing In-House Solutions and using/writing recommendation documents for using App Exchange Applications on case-by-case basis.
• Experienced in migrations/deployments between Salesforce.com sandbox and production environments.
• Have experience on Exact target.
• Seamlessly integrate other applications in the ecosystem into SFDC UI
• Custom Tool to Periodically extract SFDC‘s incremental data into client’s internal databases for backup and data integrity analysis
• Experience in development & deployment to environments like Windows, Linux and Unix Platforms.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, designing Custom Formula Fields, Field Dependencies, Validation Rules, approval process for automated alerts, field updates and email generation.
• In-depth experience in CRM business processes like Forecasting, Campaign Management Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Expert in migrating the data from legacy systems to the Salesforce using Apex data loader.
• Excellent communication and inter-personal skills, accustomed to working in both large and small.
• Experience in working with the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying APEX code from the development to production sandbox using change Sets, and ANT script.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Custom Settings, Apex Web Services, Force.com Sites, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Apex Data Loader, SOAP, REST Services.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Platform

Languages: Java, SOQL, PL/SQL, PHP

Web: HTML, HTML5 XML, CSS, XSD, JSP, JavaScript, AJAX, JQuery.

IDE: Eclipse, RAD and Force.com Eclipse IDE plug-in

Automation/Build Tools: Jenkins, Ant

PROFESSIONAL EXPERIENCE:

Confidential, MA

Salesforce Developer / Admin

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Developed third-party applications that are integrated with the ExactTarget email platform.
• Development of the ExactTarget platform in Server-side Javascript and AMPScript.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3 rd party and legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Configured and tested Salesforce for Outlook.
• Experience in Migration of data using Ant tool.
• Developed Apex classes along with Enabling Aura to make them available to Lightening components.
• Created various Lightning components and used them in the application as per the requirement.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components. Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript and created Visualforce pages
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Extensively involved in data migration from three legacy systems to Salesforce
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.
• Add methods that can be called from Visualforce pages to Controller Extensions.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked in Agile Environment with weekly sprints.
• Worked on creating new Lightning Pages and enhancing old pages in classic to Lightning using new Lightning App Builder
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Good experience In Salesforce Lightning in order to develop lightning components.
• Added Lightning Component to Lightning Pages and Record Pages.
• Involved in using Lightning, process builder and workflows.
• Involved in developing and implementing functionalities like creating Campaigns, Involved in setting up permissions, roles, sharing rules, field Datatypes.
• Worked on Apttus CLM on the Salesforce platform.
• Designed and developed custom Visualforce components and pages with JavaScript’s, CSS, and Bootstrap. Invoked remote functions to call methods from controllers.
• Architected integration approaches to support business processes in NetApp internal Projects (Everest and OnRamp) with Fusion as middleware and Siebel, MDM & R12 as boundary systems.
• Designed integration approach to reduce complexity and potential SFDC rework associated with the launch of Project Everest (replacing Siebel’s Q2O process with Oracle R12).
• Worked in parallel with the On-Ramp project to ensure design consistency between projects, minimizing impact on other environments in the ecosystems.
• Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use.
• Developed applications using the ExactTarget XML/SOAP/REST API.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force.
• Architected and lead the development team to implement custom inline search functionality using JS.
• Designed and Developed automated retriggering rules and mechanism for data and transient errors.
• Architected the process of gradual retirement of Siebel.
• Worked with Salesforce Lightning connect a new feature of integrating with 3rd party applications.
• Administered, configured and maintained Salesforce.com application user profiles, roles, assigning Permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Created Validation Rules, workflow rules and defined Outbound Messages, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Proficient in using Eclipse based Salesforce.com IDE/ANT to develop/deploy force.com software.

Environment: Saleforce.com platform, Seibel CRM, Fusion Middleware, Oracle IDM, Eloqua, Jigsaw, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Web Services, WSDL, Oracle 10g.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Worked on DOCUSIGN integration with salesforce.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.