SUMMARY:

• Nearly 8 years of Excellent experience as SFDC Administrator/Consultant.
• Worked with IT professionals and business developers in the development of technical solutions, targeted at complex projects, with an aim to help meet the standards and boost the sales of technical services
• Coordinated with other architects to design award winning solutions that resulted in 33% hike in the revenue generated from the sale of mobile applications within a span of 4 months
• Expert in defining business solutions and the implementation of delivery methodologies
• High degree of involvement in application troubleshooting, IT consultation, and database management
• Developed customized objects and implemented work - flow business methodologies
• Expert in design, development and implementation phases of Software Development Life Cycle (SDLC). Worked on sales cloud and service cloud implementation
• Expert Level understanding of Salesforce.com CRM and its development life cycle.
• Extensive knowledge of using declarative features like creating work flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Experience in automation of Lead management and Case Management.
• Knowledge of Cloud Computing stack which include SAAS, PAAS, and IAAS.
• Knowledge of SFDC mobile architecture.
• Hands on Experience in implementing picklists, field dependencies, lookup, junction object, master-detail relationships, and formula fields to custom objects.
• Experience in analyzing data using Reports and Dashboard feature.
• Expert in methodologies such as Agile/SCRUM, Rational Unified Processing (RUP), Rapid Application Development (RAD) and Waterfall.
• Solid Knowledge of Data Warehouse Systems.
• Excellent experience in writing SQL queries.
• Experienced in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department.
• Experienced in facilitating Joint Application Design (JAD) sessions with Business & IT.
• Proficient in writing test plans, test cases and test scripts to support quality mission.
• Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
• Expert in understanding AS-IS business of any Industry, and visualizing TO-BE state of solution spa.
• Used JIRA tracking for issue, bugs, tasks, deadlines, codes and hours.
• Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts
• Experience in customizing report based on user and organizational requirement.
• Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
• Working experience in identifying, planning and implementing new SFDC features and functions to meet the business requirements.
• Dedicated team member with strong, presentation and customer relationship skills.
• Experience in SOQL & SOSL with consideration to Governor Limits for data manipulation using platform database objects.
• Experience in one-way integration and bidirectional integration of AppExchange application with Salesforce.
• Knowledge in creating profiles, roles, permission sets, sharing rules, custom objects, page layout, Record Type, setting up Service Cloud console, Web to Case, Web to Lead, email to case.
• Experience in different data tools - Apex Data Loader, Import Wizard, Jitter bit Data Loader, Dataloader.io and Mass Delete.
• Worked with Web Sphere Cast Iron Cloud Integration which is configuration based solution and does not requires any coding.
• Experience in System Integration using Web Services API - SOAP API, REST API.
• Experience in fixing bugs and hiccups in Salesforce case flows and approval processes.
• Hands on experience in testing apex classes using test classes and debugging apex classes and triggers.
• Experience in creating test plans, test strategies and test cases with SQA (Software Quality Assurance) Team

TECHNICAL SKILLS:

Project Methodology: Waterfall, Agile.

Programming Language: C, C++, APEX

Web Development: HTML, CSS, JSP, Visual Force.

DBMS: MySQL, SOQL, and SOSL.

SFDC Technologies: Sales and Service Clouds, User Management, Web Sphere Cast Iron Cloud Integration, Data Loader, Eclipse, Force.com IDE, SFDC Mobile Architecture, Lightning/Aura Framework

Operating System: Linux/Unix MS-Windows.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

SFDC Admin

Responsibilities:

• Elicitation of Business Requirements using different techniques and created BRD/User Stories.
• Created Functional /Non Functional requirements and communicated with IT team.
• Perform detailed analysis of user & business requirements, designed the solution with customizing various Standard Objects of SalesForce.com.
• Excellent coordination with Onsite/Offshore team to clarify business requirements and providing required support in SFDC Configuration and Customization.
• Coordination data migration
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the Web-to-Case functionality and setup the templates for the auto response emails.
• Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Imported data using Import Wizard, Apex Data Loader for obtaining Users and Contacts information.
• Optimized the Service Cloud to measure the impact of new product releases, including whether they are increasing or decreasing the number of calls for support.
• Supported Design and development User Interfaces for Sales Force users as per requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created Salesforce User Guides from Community Portal Users and Service Cloud Users.

SFDC Admin

Responsibilities:

• Interacted with business users for gathering requirements, analysis, design and development.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader tool for migration and used Dupeblocker for cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Deployed salesforce components from sandbox to production using Force.com ANT migration tool, ChangeSet and Eclipse.
• Implemented Communities in salesforce for the customers

SFDC Admin

Responsibilities:

• Performed roles of Salesforce.com Administrator and Business Analyst.
• Performed detailed analysis of business and technical requirements and designed the solution.
• Established roles, profiles, Permission sets, Public Groups and Sharing Rules.
• Responsible for creation of certain custom objects, tabs.
• Familiar with Audit trails and Field tracking history.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various formula fields, rollup summary fields, record types, Page layouts, Related lists and other components on a record detail and edit pages.
• Created various workflows to meet specific business requirement.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Responsible for creating and maintaining tabular, summary reports and dashboards.
• Involved in UAT and responsible for delivering defects with minimum SLA.
• Participated in training sessions provided to the team. Also delivered trainings to new joiners in the team.
• Designed, Development of Custom Objects, Fields, Tabs, Picklists, Page layouts, Validation Rules, Workflow Rules, Approval process, Sharing rules and email alerts.
• Created Record types and implemented Record type specific Page Layouts for the application.
• Performed admin roles like Configured/Created Profiles, Roles for the organization, setting up Field-level, Object-level security for the application using profiles.
• Used the Sandbox for testing and deployed the code to the Production instance after testing.

SFDC Administrator

Responsibilities:

• Implemented Agile Methodologies, i.e Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Customizing the application using Salesforce.com features as per the business requirement.
• Creates and maintains business rules for data processes and web applications to develop references for complex rules amassed during development of applications.
• Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.
• Implemented Validation rules, Email Templates, Sharing and Security rules for the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Trained the Business User's about the Salesforce.com system.

SFDC Admin/BSA

Responsibilities:

• Perform detailed analysis of user & business requirements, designed the solution with customizing various Standard Objects of SalesForce.com.
• Implemented Case-Entitlement-SLA functionality to provide relevant services to bank customers as well as forward inquiries to specialized customer service operators and implemented Web-to-lead functionality to enable lead capturing in real time.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the web to lead functionality and setup the templates for the auto response emails.
• Customized the Lead rating options as per the company needs and performed the mapping into Account and Opportunity objects necessary for lead conversion.
• Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Experience handling large databases with activities like Data Integration and Data Cleansing using Salesforce Data Loader, Data.com clean and Informatica Cloud.
• Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.
• Worked effectively in a team to accelerate the integration on the Epicor ERP system with the Salesforce CRM.
• Integrated with Epicor to handle financial management and with Gmail to automatically capture customer communications within the activity history in Salesforce.
• Generated Customer surveys using the ‘Click Tools’ App at the Lead Conversion stage to equip the sales team with valuable data before interacting with the client, win or loss surveys at the end of opportunity cycle.
• Optimized the Service Cloud to measure the impact of new product releases, including whether they are increasing or decreasing the number of calls for support.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Enabled chatter feeds for sharing information within the Sales teams.