SUMMARY:

• Around 13 years of professional IT experience and 9+ years of experience in salesforce. Confidential CRM platform using visual force, Apex and java Technologies as developer and administrator.
• Good knowledge on Sales Cloud, Service Cloud, Chatter, Marketing cloud, Salesforce Mobile, Customer Portal and Partner Portal and recommended solutions to improve their processes using salesforce. Confidential .
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Which also include implementation cycle in sales, marketing, service and support modules.
• Proficiency in creating profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Workflows, custom formula fields, field dependencies, approval process for automated alerts, field updates and email generation according to application requirements.
• Experienced in working with force. Confidential IDE, Data Loader, Apex Explorer, Force. Confidential web services API and salesforce. Confidential sandbox environments.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience in data migration, Excel, MS Outlook and Legacy systems using Data Loader, Import Wizard and pervasive Data Integrator.
• Experienced in developing business logic for salesforce. Confidential using force. Confidential, Apex Triggers and Apex classes, Visual force pages, SOQL and SOSL to achieve complex business functionality.
• Experienced in installing apps from AppExchange, configured and maintained user security permissions in compliance with organizational needs.
• Strong in creating various page Layouts profiles and configured the user permissions based on the organizational hierarchy.
• Developed salesforce. Confidential and force. Confidential applications and ensure that the company continues to deliver innovative, high quality solutions to customer running salesforce. Confidential as their CRM system.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting and Call Center.
• Worked on different third party tools like Ring Lead, Dupe Catcher, SMS Magic, Click Tools and possess knowledge in integration with cast - iron, Informatica on demand.
• Having very good knowledge in Unit Testing, Test Coverage and Code Review.
• In-depth knowledge of project documentation especially preparing requirement analysis document, design, complex test plans and design test cases.
• Goal oriented, interested in learning new technologies.
• Good experience in working with off shore teams and coordinating with business, performed risk analysis and cost assessment for the project implementation.
• Possess excellent communication, interpersonal skills along with can-do attitude, excellent presentation, time management & organizational skills. Good team player and a fast learner adapting to the conditions.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, S-Controls, Apex Web Services, Ajax, WF&Approvals, Dashboards,Analytic Snapshots,Custom Objects.

Salesforce Tools: Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Data Loader, Excel connector

Databases: MySQL 5.1, Oracle 8i/9i/10g/11g, Microsoft SQL Server

Web Application: WSDL, SOAP.

WEB DESIGN TOOLS: Visual studio, query Analyzer

Languages: Apex,C,C++,Java,Java Script, UML, HTML,XML,XHTML,DHTML,SQL.

Operating system: Windows XP/Vista/7/8/10.

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

Sr.Salesforce Developer/Administrator

Responsibilities:

• Reviewed the existing environment and gathered the requirements for new salesforce implementation and documented the business and software requirements.
• Developed visual force page using the extension controller according to the client requirement, created custom objects and fields using visual force pages.
• Developed apex classes and triggers to implement the business logic as per the requirement.
• Created Email templates, approval process, approval page layouts and defined approval actions on them to automate process.
• Developed several XML/XDS/XSLT for interacting with external web services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Assisted in the configuration, maintenance and deployment application to various environments.
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into salesforce. Confidential .
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Assisted in configuring and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features.

Environment: salesforce. Confidential unlimited edition, Apex Language, VisualForce (Pages, component & controllers), pages, DataLoader, AppExchange, HTML, Web services, Reports, Custom Objects, Windows7/8.

Sr.salesforce Developer/Administrator

Responsibilities:

• Experienced in understanding the requirement of the user and filled gaps between the technical team and the end users.
• Involved in salesforce. Confidential application setup activities and customized the application according to the requirement.
• Created Test classes for unit testing and apex triggers for various functional needs in the application.
• Developed workflows to notify users for respective action items based on application status.
• Implemented Email to case functionality which enabled the users to create a case when problem occurs by just sending an email to the support service.
• Created mashup between salesforce CRM and Gmail through force. Confidential AppExchange’s email integration engine.
• Created and used Email templates in HTML and VisualForce.
• Collaborated with sales and marketing leadership to collect data from Salesforce automation in order to enable the organization to be more proactive with competitive strategies and targeted sales opportunities.
• Used force. Confidential IDE for deployment of code into sandbox and production orgs.
• Reviewed the test cases and provided solutions/feedback to the QA team.
• Strong exposure and understanding of business planning strategy and implementation.

Environment: Salesforce. Confidential, Apex, Visual force, Data Loader, workflow & approvals, reports, custom objects, custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, HTML, AJAX, Excel, Validation rules.

salesforce Developer/Administrator

Responsibilities:

• Analyzed business requirements and developed technical design and solution, also suggested developments & proposed best possible alternatives to the CRM committee, admins and senior managers.
• Developed and maintained the functional areas of data management, forecasting, accounts, leads and other customizations.
• Introduced multiple workflow rules to automate the business.
• Created custom objects and fields using VisualForce pages to replicate the existed environment.
• Helped in implementation of role hierarchy and permissions to new users.
• Extensively handled and uploaded massive amount of data using Apex data loader for accounts, contacts and other custom objects.
• Worked on assigning Roles, Profiles according to hierarchy and also performed security setup.
• Build training materials for the new trainees, end users and managers for easy access and navigation.
• Used auto builder to automate business process for minor customizations.
• Participated in offshore meetings with implementation partners.

Environment: Salesforce. Confidential Enterprise Edition, App Exchange, Translation Work Bench, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types.

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of salesforce. Confidential Developer and administrator in the organization.
• Worked on both service cloud as well as sales cloud.
• Created approval process with different multiple approvals being required.
• Integrated the web services for extracting the data from external systems to display in the pages of salesforce. Confidential .
• Created custom Dashboards and gave accessibility to dashboards for authorized people.
• Used Apex Data Loader for migrating records to salesforce.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Responsible for migration of code from sandbox to production environment.
• Helped users with chatter teams/Groups and follow application as well.

Environment: Salesforce. Confidential platform, force. Confidential IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of salesforce. Confidential consultant in the organization.
• Designed various webpages in visual force for capturing various customer enquiries and implemented logic for migrating cases to different queries based on the type of customer enquiry.
• Developed triggers to maintain the account and opportunity hierarchies and updating the line items and giving access to records.
• Designed custom objects and developed, deployed Apex classes, controller classes and Apex triggers for various functional needs in the application.
• Responsible for setting up login restrictions and resetting the user passwords.
• Worked on deployments, Deployed the code, customization and also the field level security.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implemented/improved the existing e-commerce application.
• Developed various custom tabs, objects, entity-relationship data model, validation rules on components and visual force pages.
• Involved in salesforce. Confidential application setup activities and customized the apps to match the functional needs to the organization.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.

Environment: workflow & approvals, reports, dashboards, analytics snapshots, case management automation, custom objects, validation rules, apex triggers, visual force pages/components, apex classes/controllers.

Associate software Engineer

Responsibilities:

• Written low-level design for features document creation, container creation and document relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively with html.
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Deployment of the application in the Web Logic Application server.

Environment: Java, JSF (My Faces), Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.

software Engineer

Responsibilities:

• Developed use cases, class diagrams and sequence diagrams using rational rose.
• Developed the application as per the requirements and business rules.
• Part of team which was reasonable for designing and developing the application in n-tier fashion.
• Responsible for developing the registration modules of the wholesale application.
• Utilized the various J2ee design patterns to develop the business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and struts.
• Added multithreading for distributed applications.
• Responsible for developing the OS specific scripts (shell scripts) for automating the closing doc process.
• Developed session beans and entity beans representing business logic abstractions.
• Responsible for testing application on various levels like integration and system testing by utilizing various methodologies.

Environment: Java, JSP, Oracle 8i, Servlets, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.