Salesforce Administrator and DeveloperÂ Resume Indianapolis, INÂ - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

Standard Automation: Workflows, Process Builder, Flows

Custom Automation: Triggers, Classes

Data Management: Data.com, Cloudingo, Enabler4Excel

Marketing Automation: HubSpot, Marketo, iCloud, MailChimp, SurveyMonkey

Document Management: DocuSign, Conga

Sales Process: Lightning, SalesReach

Salesforce Clouds: Sales, Service, Marketing

Programming Languages: Apex, PythonUI: Visualforce, Standard Layouts, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Salesforce Administrator and Developer

Responsibilities:

Implemented lightning components
Plan, test, implement, and maintain CRM system
Customize solutions to extend to the platform to meet business needs
Prioritize and resolve technical and functional support tickets
Standardize and document security processes
Implemented Service Cloud Optimized sales process by implementing record types and sales process stages

Confidential, Warrenville, IL

Salesforce Administrator and Developer

Responsibilities:

Designed technical requirements based off business requirements
Developed custom solutions to extend the platform
Implemented three new departments on the platform by gathering business requirements
Enhanced data consumption by creating email content, reports and dashboards for business users
Maintained data integrity by implementing validation rules, field level security, and using tools such as DataLoader, Enabler4Excel, and standard reporting
Triaged and resolved support tickets and other ad hoc requests
Architected a time - tracking and financial reporting objects to increase visibility
Standardized and documented processes and architecture previously not there
Redesigned and architected the security model
Trained and presented to employees across North America using remote software
Implemented marketing and sales tracking using campaigns

Confidential, Chicago, IL

Salesforce Developer/CRM Team Lead

Responsibilities:

Managed development environments and push to production
Strategized and prioritized upcoming enhancements
Worked with Stakeholders to gather requirements
Developed Apex triggers, test classes, Python scripts, and SQL
Built dynamic custom reports and dashboards
Implemented Service Cloud
Architected security and sharing models
Managed data integrity
Integrated third-party apps DocuSign, Conga Composer, Data.com, HubSpot, iContact, and SalesReach
Conducted trainings both with department groups and one-on-one

Confidential, Chicago, IL

Salesforce Administrator and Jr. Developer

Responsibilities:

Gathered requirements for technical design
Automated platform using workflows/approval processes
Maintained data management by creating appropriate custom fields and relationships, field dependencies, and field-level security
Created validation rules and formulas for appropriate process management
Configured the Force.com platform by implementing security models
Successfully integrated third party applications