SUMMARY:

• Over 7+ years of IT experience with the Salesforce.com CRM platform as both Administrator and Developer and over 1 year of experience in Java/J2EE Technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages and tools like Apex Data loader.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Good experience in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Strong knowledge of sales, marketing, service and support automation.
• Strong SOQL, SOSL, Relationships and Lookups and PLSQL writing skills with emphasis in integrating in Various CRM Applications.
• Comprehensive knowledge in Web services API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experienced in handling Production releases.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on subsequent releases based on the organizational needs.
• Identified and resolved problems, which may impact projects by monitoring progress and project status.
• Prepared the Data Modeling Design.
• Handled the responsibility of User provisioning, Profile and Role base hierarchy and Field level security.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Salesforce Developer

Responsibilities:

• Involved in requirements gathering and Design Sessions with client.
• Business wanted to conduct surveys among the internal employees to improve the risk-management practices followed in the organization.
• Actively participated in requirements gathering and Design Sessions with the client and other stakeholders Working in an agile development environment with Mission Control as the tracking tool
• Designed a data-model to handle the survey questions and responses using custom and standard objects to be effectively used for reporting and dashboards
• Created many Custom Fields, Custom Objects, Profiles and roles, modified various sharing settings for the security needs of the application.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Developed survey pages using visual force and followed the HI-Fi's (UI design) as per the requirement and developed the custom logic using controllers and extensions
• Developed Visual force pages using CSS, JavaScript and Materialize and made sure that existing jQuery doesn't conflict with Materialize.
• Data migration and updates through the Apex Data Loader in Sales force.
• Followed the standard rules and format while coding and preparing documents as per lilly's cirrus branding book.
• Worked on external objects to access data in another Salesforce Org with the Cross-Org adapter for Salesforce Connect.
• Implemented Test classes to ensure proper code coverage.
• Developed the code using Eclipse and force.com IDE using GIT as a version controlling system
• Participated in Daily stand up and demos with the client as part of Agile methodology.

Environment: Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, JavaScript, CSS and Mission control

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
• Developed and maintained visual force pages, custom components with responsive design using bootstrap.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Good exposure in using custom settings and custom labels.
• Giving support to existing integration with third party system (SAP) by using REST API.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on trigger handler class and moved all the existing triggers to their respective classes
• Designed and Developed wizards using visual force, JavaScript, HTML, CSS.
• Worked extensively in force.com sites with Customer community.
• Worked on masking of the fields through JQuery plugin Performed new release evaluations with Business Owner & manages new functionality roll-outs.
• Coordinated with Sweden and Norway off shore, business teams in daily stand ups
• Configured front end for Customer Portal sites using FieloEE AppExchange package.
• Writing test classes for apex classes in order to ensure that code is working properly or not.
• Extensive experience working in an agile development environment using version One.
• Deployed the components from one instance to another instance by using change sets and Copado Tool.

Environment: Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, JavaScript, CSS and Version one, Copado tool.

Confidential, Houston, TX

Salesforce Administrator

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Designed interface using Visualforce page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Developed real time mashup to display Quotes, Opportunities, leads and Interactions from WM within Salesforce.com using Visualforce, Apex Controller Classes, Web Services proxy classes.
• Developed a unified view of all accounting data within Salesforce.com eliminating several hundred hours spent by Account Executives and inside sales reps in performing risk analysis on account holdings.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion every Salesforce.com account to business objects.

Environment: Force.com, Apex, CSS, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, XML and Triggers.

Confidential, Miamisburg, OH

Salesforce Developer

Responsibilities:

• Administration and support of over 250 Salesforce users.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Working with management, strategic planning & analysis staff and end-users to create and manage Complex workflow rules, data validation, and triggers.
• Developed Validation rules on various objects. Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Daily administration and support including but not limited to Managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Created the Reports and Dashboards as per the business requirements.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Customized Salesforce Fields, Page Layouts, Record Types, Queues, and Profiles and make the same Changes in test and production boxes.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and Prod boxes to make them in Sync.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Data migration and updates through the Apex Data Loader in Sales force.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Worked on different web services.
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in implemented all components of the application including database tables, middleware designing, client-side web programming and server-side java programming.

Environment: Java Beans, Java Servlets, Java, SQL, PL/SQL, DB2, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.