PROFESSIONAL SUMMARY:

• Certified Platform developer and Salesforce administrator with 8+ years of IT experience which includes in SFDC CRM platform as an Administrator/ Developer and Java developer
• Experience in SFDC Administrative tasks like Assignment rules, Workflows, Actions, creating Roles, Profiles, Permission sets Page layouts, Email services, Tasks, Events, Reports, and Dashboards
• Hands on experience in SFDC development tasks like writing Apex classes (Batch and Schedule), Triggers, Visualforce Pages, Components, Controllers, and with Force.com IDE Eclipse plug - in for writing business logic in Apex
• Experience in performing administrative and development related tasks like Validation rules, Users, Custom Reports, Approval Processes and Visual flows
• Experience implementing picklists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Expertise in Administration, Development, Customization, Implementation and Support on Salesforce.com platform
• Experience in deployment using change sets and eclipse migration tool
• Proficient in dealing with the functionalities of Sales cloud and Service cloud
• Proficient in the design of Custom objects, Data Model, Custom fields, Custom tabs, AppExchange package, Sandbox data loading and implementing web services in the application
• Sound knowledge of the security and sharing model which is used to control the user’s access to data
• Experience integrating Salesforce with other technologies using Web Services
• Effective employment of Apex Data Loader and Import Wizard for data migration and bulk data management
• Experience in lead, case management (Web-to-lead, Email-to-case, Web-to-case)
• Sound understanding of SOQL and SOSL to query and search data for Force.com platform and working around Governor Limits
• Experience in web technologies like HTML, XML, JavaScript, WSDL and SOAP Web Services
• Experience in serving as point of contact for issues related to Salesforce
• Exposure to all stages of Software Development Life Cycle (SDLC)
• Experience in working with Agile/Scrum environment and Waterfall software development methodologies
• Ability to understand Functional Requirements and Design Documents
• Ability to work in both independent and collaborative environments along with excellent communication and presentation skills

TECHNICAL SKILLS:

SFDC: Visual force (Pages, Components & Controllers), Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL

Salesforce API tools: Eclipse, AppExchange Data Loader, Edition

Salesforce Integration tools: Data Loader

Languages: Apex, Java, J2EE, C++, C

Web: HTML, XML, JavaScript, REST and SOAP Web Services, Bootstrap

Java Technologies: Java, Servlets, JavaScript, JSP, Angular JS

PROFESSIONAL EXPERIENCE:

Confidential, Detroit

Salesforce Developer/ Admin

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Designed and developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Integrated Salesforce with mainframe using SOAP protocol

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Service Cloud, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential, Louisville

Salesforce Developer/ Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development
• Developed various Custom Objects, Master-Detail, Lookup relationships, Tabs, validation rules
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
• Created Workflow rules and defined related tasks, email alerts, and field updates
• Implemented Picklists, Dependent Picklists, lookup relationships, Master detail relationships, validation and formula fields to the custom objects
• Enabled Chatter for the organization to effectively communicate with the users in the organization and track details of the application
• Implementation of Data Loader for loading the data
• Developed business documents for Salesforce.com Custom objects
• Implemented Salesforce.com web services for customer using java web services, XML and partner WSDL
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel
• Written Test Cases to check code coverage in Apex Classes and Apex triggers
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application
• Integrated Salesforce and SQL Server using java web services
• Involved in Agile, Scrum methodology which dramatically improved productivity and reduced errors
• Provided training to Business users’ about the system

Environment: Saleforce.com, Force.com Platform, Apex Classes, Sales Cloud, Visualforce pages, controllers, custom objects, custom tabs, email services, workflow & approvals, reports, security controls, Eclipse IDE

Confidential, Nashville

Salesforce Developer/ Admin

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation
• Deployed the SFDC data using eclipse IDE
• Involved in all phases of project like gathering and analyzing the information, documenting the functional andnon-functional requirements
• Written Test Cases for checking out the 75 percent of the code coverage
• Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Developed complex visual force customizations and apex classes to enable successful migration of requiredand accustomed functionality to Salesforce.com
• Developed an automated integration process using workflow rules, validation rules, apex classes to integrateAccounts, Contacts, and Orders between the customer service and sales divisions for different organizations
• Created and used email templates in HTML and visual force
• Developed various validation rules using formula editor and JavaScript to validate the data
• Developed and configured various custom reports and report folders for different user profiles
• Developed and deployed Workflows and approval process wherever necessary
• Developed time dependent workflows as per the requirement
• Created page layouts, search layouts to organize fields, custom links, related lists and other componentson a record detail and edit pages
• Created profiles and implemented object level, field level and record level security
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data fromthe home grown applications by using the home grown web services
• Used sandbox for testing and migrated the code to the deployment instance after testing

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in

Confidential, Florida

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for SalesforceInterface development and documented them
• Involved in creating Gap analysis document identifying the data, business process and work flows of theorganization with respect to Salesforce implementation
• Involved in Salesforce application setup activities and customized the apps to match the functional needsof the organization
• Implemented Salesforce platform and Force IDE Plug-in using Eclipse
• Worked on various Salesforce Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needsof the application
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Fieldlevelsecurity and configured their sharing settings
• Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls, and SharedSettings
• Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated datato Force platform using Data Loader
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes
• Imported products and price books using Data Loader
• Wrote several queries on custom and standard objects using SOSL & SOQL
• Assisted Post-Implementation Support team with handling cases
• Created formula fields and hyperlink formula fields
• Created Workflows and Approval processes and developed validation rules
• Defined lookup and master-detail relationships on the objects and created junction objects to establishconnectivity among objects

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

Confidential

Java Developer

Responsibilities:

• Developed user interfaces using JSP, HTML and CSS
• Responsible for Coding using JSP, Java Servers, Struts and XML
• Implemented Model View Control (MVC) architecture using Struts Framework
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application 
• Responsible writing JSPs, Data Beans
• Involved in writing procedures and packages for Report Generation using Oracle as Database
• Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files
• Responsible for Testing - unit testing & integration testing using JUNIT
• Used Ant tool to build and deploy application on Tomcat Server

Environment: Java, J2EE, Oracle, XML, Struts, HTML, JavaScript, Eclipse IDE, Ant tool