PROFESSIONAL SUMMARY:

Results oriented and detail focused IT professional with over 16 years of a broad skill range in IT consulting including business and data analysis, project management, system configuration, software implementations, process improvements, gathering requirements and training. Client - focused with experience across various industries on multiple projects achieving high customer satisfaction. Self-motivated with excellent analytical, organizational and communication skills that have driven projects from start to finish as part of a collaborative team. 

SKILLS:

• Business Analysis
• Systems Analysis
• Gathering/documenting requirements
• Project Management
• System implementations/upgrades
• SAP 4.7/6.0 (CRMS/S&D/OTC)
• JD Edwards One World and JD Edwards World
• System modules: Order Management, Distribution/Logistics, Supply Chain
• Training & Documentation
• SDLC - Agile/Waterfall methodologies
• SQL data queries
• Change Management
• AS/400; Citrix
• MS Office Product Suite
• MS Project, SharePoint
• Excellent problem-solving abilities
• Excellent communication skills
• Excellent diagnostic skills

Confidential, Houston, TX

Sr. Business Analyst/Consultant:

Responsibilities:

• Lead various projects gathering requirements, mapping processes and analyzing processes to determine if new procedures or enhancements are needed.
• Provide excellent customer & system support and troubleshooting.
• Develop new work flows and documentation for training purposes; assisted with change management.
• Conduct meetings/reviews to verify requirements, documents and procedures for client sign offs.
• Coordinate and conduct user acceptance testing on proposed processes and procedures.

CONOCOPHILLIPS, Houston TX

Sr. Business Analyst:

Responsibilities:

• Lead sessions with business groups, stakeholders, change management team, and end users to gather/define business and operations requirements and systems goals for a new oil well and gas application for the COP Eagle Ford asset.
• Assisted with overall change management objectives to ensure smooth implementation of application with individuals and teams.
• Detailed and mapped procedures to enhance business processes, operations and information process flow and verify acceptance from customers.
• Updated and communicated project status to customers and key stakeholders.

Confidential, TX

Sr. Data Quality Analyst:

Responsibilities:

• Responsible for identifying, collecting, cleansing and converting current SAP data information into future format for data migration and implementation within the SD and SCM groups.
• Managed overall project tasks, timelines and plans to ensure goals were met and provided status reporting to management.
• Conducted & lead meetings with data owners to map new business processes.
• Worked collaboratively with business groups to profile data, write SQL statements, create business rules and develop and execute data cleansing strategies.
• Create/review functional specifications for data mapping from current state (SAP) to future state (Oracle).

Confidential, Houston TX

Sr. Business Analyst/SAP Consultant:

Responsibilities:

• Worked on cross-functional team providing post go-live support for SAP conversion.
• Performed gap analysis and worked on new system process flows for the Sales/Distribution and Supply Chain areas.
• Analyzed "as is" vs. to be" processes in order to develop new procedures for the new system workflows.
• Coordinated and provided system training and post production support for end-users for the SAP conversion.
• Provided documentation on first level troubleshooting of application processes to help desk staff.

Confidential,Houston, TX

Sr. Business Analyst 

Responsibilities:

• Managed multiple projects within the Baker Hughes Business Support Services group.
• Performed configuration in the SAP system for global implementations (SD/Order to Cash/Supply Chain-pricing, sales orgs, plant data, customer and vendor info, etc.), supported JDE application, gather requirements, project management, change management for new processes/procedures, business analysis, manage trouble tickets, documentation/training, etc.
• Provided pre and post go-live support and training for SD/OTC modules of SAP to Process Specialists at Confidential 's global locations (Europe, South America, Mexico, etc.).
• Gathered requirements and performed “As Is”/“To Be” analysis of processes for global implementations.
• Managed work plans for various projects for multiple divisions/product lines in the SD-OTC area requiring management of teams with three to five onshore and offshore resources.

Confidential, Houston TX

Sr. Consultant/Business Analyst

Responsibilities:

• Managed various consulting projects providing end-user support and training for system implementations, pre/post production support, change management, gather/define business requirements, managed work plans, budgeting, business analysis, mapping business processes and improvements, documentation, testing, etc.
• Supported end-users for ERP system implementations including JD Edwards (JDE) Distribution/Logistics modules, performed end-user training, developed process improvements, wrote new training guides.
• Managed overall projects, gathered and defined business and system requirements and acted as liaison between end-users and IT department.

 Confidential, Houston, TX 

Sr. Business Analyst/Trainer:

Responsibilities:

• Performed gap analysis, gathered requirements and performed “As Is” and “To Be” processes, change mgmt., and solution design for JDE OneWorld Xe training and implementation support.
• Responsible for SDLC, designing and documenting JDE process improvements.
• Provided pre and post rollout support and trained over 200 users for the Distribution/Logistics modules (Sales Order Mgmt, Inventory) of JDE OneWorld Xe U.S. branch locations.
• Supported go-live end users by troubleshooting system issues and reinforcing JDE training resulting in increased employee effectiveness. Developed and implemented JDE system reference/training materials.