SUMMARY:

• 3+ years of work experience in Salesforce.com CRM platform with proficiency as a Salesforce Administrator.
• 3+ years of effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
• Experienced in developing Custom Objects, Custom Controllers, Administration, Configuration, Customization, Implementation, Data Migration and Support of Sales force CRM.
• Managed around 2500+ Users by supporting the sales and marketing teams
• Experience in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Chatter, Customer Service and Support Development team.
• Experience in developing Validation Rules, Workflows and Approval Processes for automated alerts, new Tasks, field updates, and Email generation according to application requirements.
• Work experience in designing of Role based page layouts, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client and application requirements.
• Experience in Data management like Data Cleansing, Data Loading using various tools.
• Expert in Creating Reports ( summary reports, matrix reports, pie charts, dashboards and graphics ) Dashboards.
• Experience with Salesforce Vertical Response which can be used to send business News Letters.
• Experience with Salesforce CPQ applications (Price, Quote)
• Experience with Salesforce Data Cleansing Tools like Dupe Blocker, Demand Tools
• Experience with Apttus, JIRA.
• Hands on working experience in User Management, Role Hierarchy, Custom Profiles creation, Public Groups and List Views, Queues.
• Experience working with Salesforce1 mobile application development and customizations.
• Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production.
• Created Record Types, Page layouts, Search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships, Validation and Formula fields to the custom objects.
• Experience in Lead, Case management, Web - to-lead, Web-to case, Email-to-case.
• Used New Salesforce Lightning UI to bring Salesforce into the responsive UI era of web-based applications.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com, Data.com,, Apex deployment Tools, Force.com Explorer, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, SOQL

Salesforce Tools: Apex Explorer, App Exchange, Data Loader, SOAP API

Web Development: HTML,CSS

Languages: Java, C, SQL

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, Workbench

Operating Systems: Windows/XP/Vista/7,8,10, UNIX, RED HAT LINUX

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

Salesforce Administrator/Developer

Responsibilities:

• Creating New Reports & Dashboards.
• More Familiar with the Nonprofit Starter Pack
• Assist in the preparation of proposal budgets; establish budgets in financial information system; monitor and report on revenue and expenditure activity based on grant awards.
• Performing day-to-day Salesforce operations including data loading/data entry.
• Managing multiple Users
• Creating new Profiles for the users
• Prepares draft grant documents/agreements, contracts, MOU’s
• To review personnel requisition and fund transfers for consistency with budget and financial objectives.
• Provides information and assistance to staff regarding the assigned budget programs and preparation of grant application and funding agreements
• Participate in the development and implementation of new systems, procedures and methods of operation
• Support development of processes and prepare and populate templates to monitor, track, reconcile and forecast grant activity for all CYW restricted grants.
• Organize of grant and development related documents in a web-based shared-drive capacity.
• To fix issues in the form submissions(ACE’s, Speaker Response, Contact us,.) using Fast Forms
• Duplicate data clean up by Dupe Blocker
• Sharing Salesforce Update/Downtime information with all the users.

Environment: User Management, Non Profit Starter Pack(NPSP), Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports & Dashboards Custom Objects, Custom Tabs, Email Services, Security Controls, Permission Sets, Sandbox data loading.

Confidential, San Francisco

NGO Volunteer as Salesforce Administrator

Responsibilities:

• User Management
• Performing day-to-day Salesforce operations including data loading/data entry/data clean-up
• Support colleagues by creating and scheduling export and import of data, reports and dashboards and mailing lists for fundraising appeals and activities.
• Working on Vertical Response App installed from App exchange which is used to create marketing news Letters.
• Working with our Operations Lead on multiple Salesforce projects to identify issues, prioritize efforts, deliver results, and document information.
• Managing around 15 Users
• Define multiple details for data security
• Fine-tune user data access levels
• Customizing privacy specifications and settings
• Back up data, monitor and maintain data exports, and create mail merge
• Conduct mass data updates and data creation with Apex Data Loader
• Explore and implement new features, enhancements, and tools
• Sync mobile devices
• Security, Sharing, Profiles, and Roles
• Creating custom fields, objects.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.

Environment: Non Profit Starter Pack(NPSP), Saleforce.com platform, Data Loader, Workflow & Approvals, Reports & Dashboards Custom Fields, Formula Fields Custom Tabs, Email Services, Security Controls, Sandbox Testing.

Confidential

Salesforce Administrator

Responsibilities:

• Managed around 2000 + Users Remotely.
• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Strong knowledge on Salesforce.com Application to Setup and configuration to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers,
• Visual force, Force.com, Migration Tool.
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading.

Confidential

Junior Salesforce Administrator

Responsibilities:

• Managed around 2500+ users by supporting the sales & Marketing team
• Configured page layouts, workflows, document templates, record types, & data fields.
• Created custom objects, fields, and triggers.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Successfully participated in group projects.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Microsoft Office, Excel