PROFESSIONAL SUMMARY:

• Over seven years of IT experience this includes around 4+ years of experience in the Confidential CRM platform both as Administrator and Developer in Confidential and 3 years of experience as a Java developer.
• Experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications.
• Expertise in developing, deploying and integrating Confidential CRM solutions.
• Extensive experience in designing, creating and maintaining Confidential Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Good experience with Administration, Configuration, Customization, Development and support experience on Confidential Platform.
• Strong knowledge in querying Confidential database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer.
• Used Data loader for data management in force.com platform
• Experience in Confidential Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S - Controls and Web Services API.
• Extensive experience using Confidential 's Administration, Creating Roles, Profiles, Page Layouts
• Experience in installing, evaluating the AppExchange application under the Confidential platform.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Expertise in Object Oriented Programming and RDBMS concepts.
• Good understanding of Object Oriented Analysis and Design (OOAD).
• Experienced in writing accessing and writing stored procedures and triggers.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Experience in capturing, analyzing and documenting requirements for CRM Confidential implementations.
• Experience in Web Services implementation and integration experience on Confidential for Inbound and Outbound implementations.
• Experience in Integration of Project with Web Services, MS-Word and MS-Outlook, MS-Excel (Import and Export).
• Involved in Unit testing, Integration testing, Regression testing.
• Involved in the Build & Release Management (giving builds, branching code, deploying code at client side, scheduling releases).
• Certified on Confidential Certified Force.com Developer.

TECHNICAL SKILLS:

Salesforce Tools: Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Territory Management, CLI, Apex Data Loader

Languages: Apex, C,C++,JAVA, JavaScript,C#, UML, HTML and SQL

Database: PL/SQL, Oracle 8i/9i/10g, MS AccessOperating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008.

Test Tools: QualityCenter9.x,WinRunner8.2, Clearquest

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Salesforce Developer/ Administrator

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed the application interface using Visual Force Pages and Apex.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings.
• Migrated data from csv files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 07.

Confidential, Rancho Cucamonga, CA

Confidential Developer

Responsibilities:

• Performed the roles of Confidential Developer and Administrator in the organization.
• Resolution of production support issues raised in Salesforce
• Unit and integration testing for new requirements and get the UAT from the business owner
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Creating and working on change requests for customizing changes and program fixes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Handling all the level 2 support issues pertaining to development
• Worked with various Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Involved in distribution of tickets among teams and within the team
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help
• Developed batch classes and web service callout methods for various functional needs.
• Did work on integration and web services for “Visual Compliance EIM RPS Web Service Configuration Details” Project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and their components on a record detail and edit pages.
• Interacting with client/end users for resolution of tickets
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations

Technologies: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration,Web Services.

Confidential, Des Moines, IA

Salesforce Developer/ Administrator

Responsibilities:

• Duties included design, development, and administration of Confidential applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model.
• Used Apex Data Loader for migrating records to Salesforce as a backend process.
• Involved in data migration to Sand-box and production.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.

Environment: Confidential platform, Database.com, Apex Script, Visual Force Pages, Controllers, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Dashboards

Confidential, Louisville, KY

Confidential Consultant

Responsibilities:

• Performed the roles of Confidential Analyst/ Developer and Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Configured and implemented Salesforce PRM portal.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production.
• Worked with various Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations

Technologies: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, PRM(Partner Relationship Management).

Confidential

Java Developer

Responsibilities:

• Used Struts validation framework extensively. Developed JSP’s using Struts tag libraries.
• Struts framework, which internally uses the J2EE design patterns, is used for Logging and tracing were used.
• Responsible for design and architecture of the project by using MVC framework.
• Used JSP for presentation layer and sessions as controller, entity beans as the model to represent the persistent data and interacted with Oracle database as per MVC Architecture.
• Design Implementation of GUI using HTML, JSP, AJAX and CSS.
• Designed and developed the JSP for the different modules.
• Developed EJB and Action Servlets for implementing controller and model layer.
• Developed the XML Schema for the data maintenance and structures.
• Used the XML Parsers like SAX parser to parse the data.
• Worked with various Style Sheets like Cascading Style Sheets (CSS) and XSL.

Environment: Java Server Pages (JSP), Struts 2.0, AJAX, JavaScript, CSS, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, IBM WebSphere 6.0, Eclipse 3.1, CVS, WinCVS, ANT Build Scripts.

Confidential

Java Developer

Responsibilities:

• Developed applications using JSP, Servlets.
• Developed and implemented connection components using JDBC.
• Worked on implementing Stateless session EJBs.
• Written SQL queries and procedures using SQL and PL/SQL.
• Developed Web based UI using JavaScript, HTML and DHTML.
• Took part in Integration Testing.

Environment: Java, J2EE, Stateless session EJB, JSP, Servlets, JDBC, XML, HTML, SQL