Salesforce Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects
Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
Integrated and administered Salesforce for Outlook (SFO) for large end - user base
Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.
Created workflow rules and defined related tasks, email alerts, and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.

Confidential

Sales force Administrator/Executive Assistant to the Chief Information Officer

Responsibilities:

Developed and maintained naming conventions of pick lists, report folders, dashboards, etc. to improve system usability
Maintained updated system documentation and Remedyƒorce/Salesforce policies & procedures
Managed all system access and security settings
Tested and Executed all configuration changes
Performed new release evaluations with business owner & executes new functionality roll-outs
Regularly audited data to uncover data integrity issues and/or opportunities for process improvement
Performed manual or automated data entry/data clean-up as required
Performed mass data imports using the API or Salesforce import tool
values, queues, Chatter, Accounts, Statuses, the Category Tree, Impact, Urgency & Priority Matrix, all IT help desk templates, Knowledgebase, Reports and QuickViews, CMDB, workflows, field updates & formulas.