PROFESSIONAL SUMMARY:

• Over 8 + Years of experience in IT with around 5+ years of experience in Confidential CRM Platform as a Developer/Administrator including analysis, modeling, design, coding, testing and implementation on various business domains like Insurance, healthcare, Media and Retail and 3+ years of experience as Java Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Confidential (SFDC) development and implementation.
• Salesforce Certified Platform Developer I and Certified Salesforce Administrator.
• Strong knowledge of sales, marketing, service and support automation.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Hands on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience on Sales Cloud, Service Cloud, Marketing Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Confidential Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Experience in deployment of applications from Sandbox to Production using Change Sets.
• Knowledge on Confidential CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, and Visualforce pages.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Experience in working with SOQL, SOSL, CSS, and Force.com Web Services.
• Experience on Single Sign On, Delegated Authentication and SAML.
• Knowledge in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Good understanding of Confidential Governor Limits with an ability to optimize code to respect those limits.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Good experience in Integrating Confidential with other internal/external applications using SOAP and REST based web services.
• Expertise in Agile and Scrum methodologies and waterfall model.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End - to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader.IO, Force.com Excel Connector, ANT tool kit, Work bench, Eclipse IDE, Force.com Platform (Sandbox, and Production)and Sand box testing

Web Design Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, Java, Java Script, UML, HTML, XML, XHTML, DHTML,SQL.

ETL Tools: Apex Data Loader, Informatica, Force.com workbench.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux,Unix.

Packages: ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access.

PROFESSIONAL EXPERIENCE:

Confidential, CA

SalesForce Developer

Responsibilities:

• Involved in identifying, planning and implementing new Confidential features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and triggers.
• Creating custom objects, Apex classes, Visualforce pages, controllers and extensions, triggers, workflows, validation rules etc.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Administrative work, created and maintained Users, Roles and Profiles and implemented role hierarchies, sharing rules, field level securities among the custom fields page layouts and record level permissions to manage sharing access among different users.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Developed Various Visual Force pages as per organization requirements.
• The project ran on Agile methodology in fulfilling the requirements.
• Worked with the offshore team in keeping the Project in Track.
• Used Force.com IDE tool for deployment of code from Sandbox to Production.
• Helped Business Analyst in taking the requirements from client side.
• Prepared Training Documents for the Client.

Confidential, SFO

Salesforce Developer

Responsibilities:

• Developing a lightening App with Lightening Design System.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightening App.
• Created Apex controller classes along with Enabling Aura to make them available to Lightening components.
• Created the Several components responsible for functionality and Developed several controllers for the components.
• Used libraries like SLDS and leaflet in Lightning components.
• Experienced in writing events for the Communication between components.
• Developed several custom Lightning events.
• Developed several Trigger Lightning events.
• Registered to events like listeners to handle Lightning events.
• Developed Events to interact with Salesforce1 Application.
• Experienced in doing Unit test and Regression test using Selenium.
• Hands on Experience with Deployment tools Like ANT.
• Experienced in making Managed packages with the build files.

Confidential, Foster city, CA

Salesforce Developer

Responsibilities:

• Performing a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Hands on experience in salesforce lightning features and Knowledge of GitHUB for code versioning.
• Worked on various Confidential standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Written apex REST web service classes for inbound calls to salesforce.
• Experience in Configuring and validating SAML Setting for Single Sign On.
• Experience in Configuring Salesforce for Delegated Authentication.
• Experience in working with Agile software development lifecycle.
• Experience in Automating Case Management according to the requirements.
• Experience in creating Case Queue’s, Assignment Rules, Auto Response Rules, Escalation Rules.
• Created Customer Channels like Web to case, Email to Case and even done with the advance channels like call center and live agent and Communities.
• Hands on experience in creating 1-to-1 customers journey across marketing, sales and service using journey builder.
• Good experience in Marketing Cloud User groups and Email Design Tool Kit.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Experience in Email studio, Social studio and Marketing Cloud Connect.
• Experience in Creating Communities according to Client Requirement in Service Cloud.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created Approval Process, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Batch classes to perform batch jobs.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Implemented the requirements on Confidential platform using Eclipse Force.com IDE Plug-in.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Confidential Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Marketing Cloud, Web Services, SOAP, REST, BULK, WSDL, Salesforce1, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential, San Mateo, California

Salesforce Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Confidential CRM.
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, Siebel CRM on Demand.
• Strong experience in building mobile applications using salesforce1 Lightning Components, Controllers, Handlers and Events.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Provide internal end user Salesforce training to create/modify: custom reports and dashboards, new accounts, prospects, leads, tasks, and contacts and contact rankings, etc. as well as using the Salesforce1 mobile app.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Single Sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider intel expressway cloud 360 along with LDAP server settings.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Experience in writing SOAP, REST and BULK web services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Confidential Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Seattle, WA

Salesforce Developer/ Administrator

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Confidential standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on fast paced Agile team.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used the sandbox for testing and migrated the code to the deployment instance after testing. Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Confidential

Salesforce Developer

Responsibilities:

• Performed the roles of Confidential Developer and Admin in the organization.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Developed triggers, Visualforce pages/controllers, workflows, validation rules and formulas.
• Involved in developing automated e-mail service.
• Utilized Apex data loader in handling massive amounts of user data.
• Utilized Salesforce’s WSDL to integrate Salesforce with applications.
• Developed S-Controls in JavaScript.
• Developed new Reports & Dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Visual force, SOQL and Windows XP.

Confidential

Java Developer

Responsibilities:

• Interact with business managers to transform requirements into technical solutions.
• Involved in various SDLC phases like Design, Development and Testing.
• Implemented the MVC architecture using Struts framework.
• User Interface has been developed using JSP, JavaScript.
• Proficient in doing Object Oriented Design using UML-Rational Rose.
• Developed web pages using Servlets and XML for various modules.
• Developed JSP and Java Helper classes for In-patient and out-patient Information.
• Used Oracle as the backend database.
• Developed project in Eclipse IDE.
• Written PL/SQL Packages, Stored procedures, Views and Functions at the Oracle database.
• Involved in the functional test of the application.

Environment: Java, J2EE, JSP, Struts, JSON, WebSphere Application server, Eclipse, JavaScript, Oracle 9i, PL/SQL, JDBC, UML, Rational Rose, Windows 2000.