SUMMERY:

• Over 6 years of IT experience in all phases of the development life cycle from requirement gathering and analysis to design, development, testing, implementation and support.
• Certified Salesforce.com Administrator and Developer with 6 years experience in Requirements gathering and Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Approval processes, Application Support, Creating Custom Objects, Tabs, Custom Apps, Workflows, Validation Rules, Page Layouts, Data Mapping, Data Export and Imports, Apex Triggers, Apex classes, Data migration, SOQL, SOSL Queries.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Asset Management, Account Management, Case Management and merging management in a multi - tier environment. 
• Strong knowledge in customized Case Management with Validation Rules, Escalation Rules Approval Process, workflow, Lightening , Reports and Dashboards for auto lead routing, lead escalation and Email Alerts. 
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in implementing declarative SalesForce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.
• Experienced in building standard report templates, data validation, and issue research/resolution. Strong analytical, reporting, Excel, and database skills, extensive knowledge of CRM software (experience administering and configuring Salesforce.com application and Oracle ERP applications).
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool and process builder.
• Conduct Release Management tasks required to promote tested functionality from different sandboxes into production environment. Expertise in Agile/Scrum and Waterfall methodologies, Software Development Life Cycle (SDLC) processes.
• Technical expertise in Software Development Life Cycle (SDLC) processes that include Analysis, Estimation, Schedule & Tracking, preparing design documents (HLD/LLD), coding, Test plan & Test Scripts preparation, UAT Support and Production Implementation.
• Enthusiastic and adapt to new technologies with Strong technical, Analytical and problem solving skills. Excellent organizational, interpersonal and communication skill. Effortlessly establish and manage constructive and professional relationships with business partners, vendors, customers, and cross-functional teams.
• Flexible to project demands and shifting priorities. Thrive in unfamiliar situations and enjoys opportunities to learn and gain exposure to new ideas and experiences. Open and willing to learn whatever is necessary to accomplish the goal.

TECHNICAL SKILLS:

Force.com: Sales, Service & Marketing Cloud,Apex Classes, Apex Triggers, VisualForce.

SFDC Tools: Data Loader, Jitterbit, ANT Migration Tool, Eclipse, Apex Explorer.

Database: MySQL, Microsoft 2008.

Business : Finance / Credit Services, Manufacturing, Data Center Management, Hardware support/inventory, Software Services.

PROFESSIONAL EXPERIENCE:

Confidential, Dodgeville, Wi 

Salesforce Developer/ Administrator

Responsibilities:

• Implemented Salesforce SSO (Single Sign On) for the whole organization.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Implemented/Implementing Security Settings and configured profiles and permission sets. 
• Involved in using Lightening, Process Builder and Workflows and worked on customizing VisualForce to Lightening   Experience for desktop and mobile applications 
• Extensively worked on security configuration using Profiles, Role Hierarchy, Sharing Settings.
• Implemented responsive web pages using  JavaScript frame work and lighting CSS for Salesforce1 solutions.
• Designed & deployed Custom tabs, validation rules, Approval Processes & Auto-Response Rules for automating business logic. 
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules. 
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements. 
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Developed APEX class, Triggers and Visualforce Pages for various functional needs in the application.
• Performed data integration on salesforce.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Salesforce using Scrum Agile Methodologies.

Environment & tools: Force.com, Apex, Service Cloud, JavaScript, Data Loader, Import Wizard, CSS, lighting, Jitterbit, Apex Data Loader, ESP dashboard, AWS, Visualforce Pages, XML, Security Controls, SOQL, Github, Triggers and third party tools.

Confidential , Morrisville, NC

Salesforce Developer/Admin

Responsibilities:

• Build reports and dashboards using joined reports, cross filters, and the new lightning dashboard builder. 
• Configured Sharing settings to specify the level of access the users have to each other's data.
• Created Workflow rules and defined email alerts, related tasks and field updates. 
• Developed rich UI using HTML5, CSS,  JavaScript and Ajax based on the forms provided by the business. 
• Responsible for setting up Filed Level Security. 
• Developed Apex Classes and Visualforce Pages.
• Developed Triggers, Controller Classes, Batch Classes etc
• Designed and Developed Web Services using SOAP and REST API
• Developed business documents for   salesforce.com Custom objects. 
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange   for providing Reports and Dashboards that monitors the Knowledge Base.
• Responsible for setting up login restrictions and resetting the user passwords. 
• Implemented Data Loader for loading the data. 
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization. 

Environment & Tools: Saleforce.com platform, Salescloud, Apex, Visualforce, JavaScript, Apex Explorer, SOQL, Triggers, Apex Data Loader, Custom Objects, S-Controls, Custom Tabs, VisualForce Controllers, Workflow and Approvals.

Confidential, Harleysville, PA

SalesForce Developer

Responsibilities:

• Worked closely with sales team and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript.
• Test case creation and set up, User Acceptance Testing, Regression testing and Functional and Unit testing various products and processes.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with cross-functional teams to identify and document process requirements, functional requirements, process flows, workflows, information sources and system specifications.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: SaleForce.com platform, Sales cloud, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Reports, HTML, CSS, JavaScript, VisualForce Controllers, Workflow and Approvals

Confidential

Salesforce Admin/Developer

Responsibilities:

• Administration of various objects, fields, Page layouts, tabs, custom reports, report folders, report extractions to various formats.
• Managing Profiles, Roles, Users, Email services, Approval process, Workflows, Dashboards, Validation rules, Tasks and Actions.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings. . 
• Implemented field level security, Profile and audit trail setup. 
• Customized several Workflows, validation rules, Triggers, Apex classes. . 
• Used data loader for importing and exporting bulk records. 
• Customized email templates and used different error handling techniques to handle the data and send emails depending on the requirement. 
• Developed in-depth understanding of client business strategy, operations, and requirements.
• Prepared appropriate documentation for communication plans..

Environment & Tools: Saleforce.com platform, Apex, Visualforce, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, VisualForce Controllers, Workflow.